It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Thu, 16 May 2013, 01:35
I am calling the BBB, Ipower corporate Attorney Generals Office and Go Daddy to see if they will let me come back. I switched to Ipower 10 days ago and my email has never worked. They tell me every day it will be up in 24 - 48 hours. Today I asked for a supervisor and they told me someone would call me back in 1 minute and 20 minutes later no call. I called back and she said Kelsey would be right with me. Then she came back and said sorry Kelsey is running out the door and would call me tomorrow . Really, if I did that to a cusomer I would be fired. I have been lied to by so many people now I don't know what to do, HELP!! And my email is still not up so the money I thougth I would save by leaving Go Daddy, I have lost in revenue. Shame on them. Anyone that has any suggestions, please let me know.
Sun, 28 April 2013, 07:19
IPower clientele are experiencing massive problems.
Happy thats over.
Tue, 25 December 2012, 18:03
i have had too many problems with Ipower. Thanks for the info I found here.
Tue, 22 November 2011, 06:44
HI, I have been with ipower for over 6 yrs, never ever had a problem. Technical side always sorted me out if I ever needed any help. UNTIL TODAY. Can't open my sites, can't download my emails. It looks like they have migrated and most Telcom companies all over the world are taking their time to "refresh". I have read many complaints about them being crooks or rude or dishonest. I can't say the same, they have always warned me about renewing the yearly contract and sometimes I responded late and yet they did not cut me off....am I lucky? I do not know. But I cannot speak badly about them at all as this is the first time in 6 yrs that I encounter such a problem........I am on the phone with a technician right now and he is very polite!
Tue, 4 October 2011, 01:31
I guess nobody likes disruptions to their web sites or any web based services. Dedicated server hosting service plans aim to give a good service for web sites. But do all companies give a perfect service? It seems IPowerweb / IPower customers are not happy as they have not been able to check their emails. I feel something has to be done to solve the problem. I am sure many customers are upset over the system failure.
Sat, 11 June 2011, 14:36
IPOWER has lost my wordpress content data in MYSQL. All 2 byte information has turned "?" and this must have been caused by them because this happens to other Japanese users. All back up data has the same result.
What I can not stand is that their service do not consider this seriously even though LOSS OF DATA is totally unacceptable for companies providing social infrastructure. If I can not back up this, our articles on my son will have never been back and this would blow our dream to share this to son when he becomes getting older.
I am not familiar with the procedure but I would like to do something against them unless they have shown their sincereness. I appreciate if somebody share me advice on LOSS OF DATA.
Fri, 10 June 2011, 10:02
One.com should be considered negligent soley on the basis that they provide such rubbish service - and they don't provide adequate information regarding the little service they do provide.
Fri, 10 June 2011, 09:29
My website got hacked, and in spite of complaining and reporting at many sites, the evil copy of my website still comes up in search engines. The evil site is www.tesselliott.com, and uses all my code, text, and artwork that takes you to some strange IP and puts badware on your computer. I am totally stuck not being able to send people to my site when the bad one comes up. thank you
Fri, 18 February 2011, 12:27
I have been lied to from the idiots at Ipower web so many times it’s n ot funny.
These people are a joke and should be shut down and run out of what ever town they are out of.
There service such and so does there technical; support. The only thing there good at banging your credit card.
A word of caution always keep 2 separate web hosts. So when company’s like I power refuse to give you your epp codes to unlock your domain names that they host. You just mass mail your clients and let them know that your sister site and e-mail is good to go. In the case of a sister site I have one letter changed so the domain name looks almost the same.
Ipower is put on my crap list. I would love to bump into one of these pukes who runs this company on the street one day.
Sat, 29 January 2011, 13:52
They deleted my files on purpose when I told them I was going to use a new web hosting service. Lucky for me I had backuped my files. Ernie Lopez is the guy who SPITEFULLY deleted all of my data. Blocked my password too, even tho I was still a paid-up client. Those guys are petty small minded dicks. Class action lawsuit? Bring it on & sign me up!!!
Sun, 21 November 2010, 14:20
Is Ipower migrating again. ? Several sites are down and customer support is suggesting they don't know what the problem is?
Thu, 19 August 2010, 01:52
I quit Ipower years ago. Now they call my number every days several times a day. Sheeesh, they said the same thing, you got to go into their control panel and deactivate your phone number from an automated list. The number calling has been a real nightmare and I am thinking this type of daily harassment is illegal too. The phone numbers calling me are from Phoenix and the net are 1-602-716-5339 and also an ECall which I believe is their number too at 1-866-771-6288
Many times they just call and don't answer but are listening on the line. What they are doing is violating FCC laws and is criminal I believe, especially to someone who is not a customer. Is there an attorney out there willing to take this case pro-bono and file against these guys, I'm with other folks, they need to be stopped from their criminal activities. They even had the gall to ask me for a credit card number. Don't give it to them. Avoid them like the plague.
Fri, 30 July 2010, 19:29
Ipower called me a third time now. Said they will call and harass me every day until I go into their control panel and remove my account from their list. First off, I do not have access to their system, have not for about 4 years now. Second, if they need to, let them close that old account. They have not been paid for over 4 years cause I quit their service over 4 years ago when the bastards said they would delete my files from their servers and tried to hold my domain names hostage too. Let me repeat this for their stupid employee thugs and criminals. They were told to close the accounts back in 2006 when I left these bastards, which they acknowledged was done through their emails at that time, some of which their emails also contained viruses from their own email server...lovely. This borders on nothing but harassment. Is there a class action lawsuit against them anyone knows of? These people are criminals and should be in jail.
Thu, 29 July 2010, 18:19
Been gone since 2006. I moved my files to another host and secured and got my domain names away from these sob's. End of July 2010 and a guy calls me from Ipowerweb my account is past due. Wanted a credit card number to renew their services. I told this idiot not to ever call here again. Since I moved to the new host, have been so happy with the new host I re-registered for 3 more years with them, they are that good.
Best advice, get as far away fro Ipowerweb as fast as you can, change your credit card to a new number, file a complaint against them for holding your domain names hostage and keep a mirror of your website files on your drive, so when you do leave them, you can give these rotten idiots the one-finger salute :D
Wed, 28 July 2010, 17:20
A few years ago I sent IPowerweb my credit card details and my new domain name canapi.eu. After taking my money they told me that they were unable to handle .eu domains. After many emails they agreed to a refund and told me that it had been sent. I waited for my credit card statement and there was no refund. I contacted them and they told me that my ticket had expired and that I would need to make a new claim. This happened about four times. Each time they told me that my ticket had expired. By now I realised that I was dealing with crooks. I gave up the whole idea, including my new domain name, which no longer exists and gave up chasing the money they owed me. Two years later IPowerweb took a lot of money off my credit card. I emailed them and told them that I considered this to be fraudulent and that they should return the money. They did not, nor did they reply. Another two years later they have told me that they are going to bill me again for my non-existent domain name. Is closing my credit card account the only option?
Thu, 22 July 2010, 08:51
Even after I blocked the auto payment from my credit card, they are charging according to their wish, without my knowledge. I renewed my domain last month and they again charged that this month.
When I asked them a service.. they are not responding at all. Instead, they edited my files to restrict the upload size of a file from my site.
Tue, 13 July 2010, 16:37
My hosting has just come up for renewal. I don't want to pay for it so I have just moved my hosting to another provider, and asked to keep the domains with them.
They called me 3 times within the last week about this same issue, every time telling me they have noted it in their system and that they were sorry to inconvenience me.
I even called Technical Support (they couldn't even transfer a call from billing to technical support) and updated the DNS.
I got another call yesterday, from billing, asking me about the hosting renewal. I told them the same story I told the last 3 callers from billing, and they canceled my whole account, domains included.
I just got a confirmation email about that yesterday, and emailed their "support" about the domains. They emailed back and confirmed that the account was canceled.
So, I called in again, they made a new account for my domains, but informed me that I may have to pay for them again.
There is no connection, no real business model here, no customer protection, obviously no internal system of client account information that saves operator input. I feel bad about the people, because it is difficult not to get frustrated with them, but WTF???!!!! No recourse? No options for the customer? Nothing but "sorry for the inconvenience Ma'am"....
No one should tolerate this infernal and broken company.
Mary K Johnson
Tue, 25 May 2010, 00:05
lol. these guy are ridiculous. Just read the post about them faking the reviews as well. One of my best friends was JUST telling me the other day about how he is hosted there and they have such low prices. I wonder how he will be enjoying them when an M/A comes his way and he loses all his data. This is just ridiculous.
Wed, 28 April 2010, 16:24
The train-crash of Ipower happened to me a few years ago, and I am SOOOOOOOO happy I moved to [H_______r]. No problems for three whole years!
Fri, 26 February 2010, 00:36
Ipower has charged me for the last 3-4 years $9.99 even thou I called and canceled my hosting/domain account, and told them to not renew my domain or any other services. I called once each year to make sure my account is canceled. The last time the Indian guy told me my hosting and domain were canceled but I was being charged for whois protection. I told him to cancel that and he said they did but each year in February they charge the same $9.99 fee that I dispute through my credit card issuer and always win. They continue to charge me still even after they put a block on my account, because they recently changed names to EIG IPOWER and transferred over all the billing info. Ugh... the only way to stop them is to get a new card and number, and cancel the old card.