It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Thu, 13 September 2007, 20:39
Sorry, I may have just double posted.
It was in regards to the following,
DavidJ, Thu 14 June 2007 15:58 UTC:
Yes,
There is a proposed class action suit but I haven't heard any further details on it. There will be more information posted as it becomes available.
Thu, 13 September 2007, 20:03
Heath,
Which specific comment are you referring to, I'd love to be able to assist! :)
Thu, 13 September 2007, 20:23
Count me in too. I have spoken to my attorney about a class suit and they do not handle class suits, but she said she could refer me to another attorney should what ever is pending falls through. Do not bother emailing me right now, because my email and site are down again and I am being quoted the 24 - 72 hours resolution. I have decided we can no longer afford this and we are moving our site in-house. Save your trouble tickets and any live chat sessions you have had, they will be useful. I have a section on my website relating to a small portion of my troubles with them. When my site comes back online, http://mytechdirect.net/forum under reviews, Ipower, post your chat sessions there so we can get this a little more organized. I should be back up with in 24 hours, depending on DNS propagation.
Could we get a source or update regarding the comment for this post?
DavidJ, Thu 14 June 2007 15:58 UTC
Tue, 11 September 2007, 03:25
I have experienced complete disregard and outright lies regarding the technical issue of not being able to access my emails for over a week now - my business has suffered greatly as a result.
I want to join class action lawsuit if possible please contact me!!
Mon, 10 September 2007, 15:48
I'm all for the class action idea, as I think that IPower should pay the costs involved with switching to another host. They continue to advertise that they offer excellent service, but I have issues that have gone unresolved for weeks. It can take over an hour just to get a level one tech on the phone or on their chat system. I plan to move to another host, but it is no small undertaking and I think that IPower should pay my expenses, since they don't come close to providing the support they say they do.
Thu, 23 August 2007, 13:57
J&E,
With that said if you have any information regarding a class-action lawsuit, one pending or need any help organized don't hesitate to post.
I'll happily post any information to assist in organizing something :)
Thu, 23 August 2007, 13:38
J&E,
Sadly, one of the few options you have as a consumer is to make a choice with your money.
Spend it elsewhere. Lawsuits, threats of them & BBB complaints only go so far.
Choose another provider & cut your losses, I suppose!
Thu, 16 August 2007, 07:26
So who will get the ball rolling on this class action law suit? Surely there have been some attorneys among the masses who have been screwed over by iPower. We should begin collecting information for those who wish to get involved...ideas? Despite all of my hatred for this company I simply do not have the time or the legal savvy to really make this work but I am ready to get on board.
We had a dedicated server with iPower for almost 3 years and the issues in May were just the tip of the iceberg of the worst service/support experience of our lives...
I am happy to say that our iPowerweb nightmare ended at the end of May when we finally escaped for a better host, but not without losing a great deal of data and sanity in the process...
We filed complaints with the BBB which seemed to do little except add to the enormous growing pile of complaints against them.
What's next?
Wed, 15 August 2007, 21:11
IPOWERWEB does not care they are the worst, but they must know it because I went on another site that had them in there DB with the best bad reviews on IPOWER
aka IPOWERWEB around which is what they deserve as it is all 100% true but somhow it seems IPOWER had them selves completely removed from the reviews DB, wonder why Mmmm they must have somthing to hide don't ya think? well we must expose all the secrets on them and post it world wide across the net they can't remove every bad rev.
My client has been with them also around 4 years and in the very beginning they were actually good but all that is in the past. If they have that award saying they are number one it needs to be removed as in my book they are not even and should not ever make a hosting list period but do win my vote for the worst host on the planet award ... infact anyone posting on them use the words IPOWERWEB as much as you can we need that picked up with each bad review
Does anyone else here get FTP time outs and socket errors I bet ya do, they will say its your conection not true, if you do its not you at all it is them they use a proprietary panel that they wrote called VDeck and its got a lot of bugs I contacted someone I knew on the inside to try and have them fix the bugs but he's not a dev on that project any more so VDeck or VWreck as it should be called is a problem and should be debugged as it also uses PUREFtpd which in my opin is PURE garbage I can show you a laundry list of bug reports on that sys it crashes my own ftp client all the time, I can see the md5 based crash files it leaves on my server when the socket err occurs and I have to tell you I have and use hosts that don't use PURE or VDeck and the connection is solid and fast so the combo of the too VWRECK and PURE is the worst set up you could ever encounter bar none.
So when I say head the warning here as they are true do not use this host at all for anything Thomase G CEO if you read this you realy need to be selling hot dogs not web hosting as your company has gone down the tubes.
If theres a Class Action on them Im in as well they make my everday web-mastering a living hell so I feel they should have there lives made hell as well.
DC
Tue, 14 August 2007, 15:41
I volunteer as webmaster for an organization that uses ipowerweb for hosting. On July 2, our website disappeared. They resolved that problem, but it makes you wonder what is going on there. Our latest problem is that (besides being spammed from senders with no return address and mail date of 31-DEC-69) they have lost our address book for the second if not third time. Free e-mail never has lost my address book.
Mon, 30 July 2007, 17:57
I have been using I Power for the past two years and never had one problem until the past three months. I can't complete an FTP transfer, my email is in and out, my website is up ocassionally ( on a good day). My clients can't view their slideshows that I have uploaded!! This is giving my business a terrible name. I am switching hosts TODAY!!!
Tue, 24 July 2007, 14:18
Count me in for class action lawsuit. I'm still waiting for my personal webmail folders to be restored, even after I filed a complaint with BBB, and they got a respond, nothing has happened after that. 3 months and counting.
Wed, 18 July 2007, 07:26
winm,
I'm really sorry to hear that. I would recommend frequently backing up your website from hereon out, it might save some hassles.
Best of luck with your project!
Wed, 18 July 2007, 05:56
I lost my site. They say cannot recover anything. offered 6-month free service.
Ask me to recreate my website.
Count me in for class action lawsuit.
Sat, 30 June 2007, 22:48
I am outraged to see that everyone is having these problems. I have had problems with our site being available for the past week and multiple help tickets open. They have been able to restore my main site but everything in a database is a mess. I tried to export entries from a database this morning and it took down my whole site. Of course it has gone to their level 2 technicians again, but the site is now completely down. I have complained in my past few help tickets that they aren't telling me what is really going on. If there is a lawsuit, count me in.
Fri, 29 June 2007, 22:54
I'm webmaster of a site that uses IPowerWeb and, like everyone else, experienced the "outages" in May. I had just happened to log in to the vDeck and saw the message of impending outage the next day. Unfortunately, I was in SoCal for a conference.
Again, I also experienced the outage this month with their entire site as well as ours.
My ongoing problem is that the FTP servers time out. It's not my client (I use thee different ones) or my location (from both work & home) so I know it's not my problem. I can't do a complete upload or download of the site.
I'm finished with iPower.
Tue, 26 June 2007, 14:13
Rats! I *knew* it was too good to be true. Ipower sure 'nough took my money, but I have been unable to access the sites I bought!
Sun, 17 June 2007, 21:51
I’ve been with iPowerweb for almost 4 years. Had one major problem with them cutting off my site once, but other than that it has been uneventful.
Mid-May my site went down. Ipower did not give me any notification. My website’s email wouldn’t work. No control panel access. Email started functioning after 3 days or so, and then the site was accessible again, luckily. But I haven’t been able to update the site or gain access to the control panel since mid-May.
After about three weeks, I set up my site on another provider (Lunarpages). I have my domain names registered with another company, so it was no problem changing over the DNS pointers. A week after moving to Lunarpages, they send me an email telling me they’re going to do a server migration! At least they notified me. The site was a bit slow for a while, maybe a day, but everything seemed to go okay and the site is working fine now. If you can, move your site to another host as soon as possible.
Sat, 16 June 2007, 04:12
Just discovered this site in trying to figure out why none of my IPower accounts are working. This has directly hurt my business and personal life and if there is a class action lawsuit I am definitely in.
Thu, 14 June 2007, 22:11
I run 6 sites through ipowerweb and have mixed responses to problems, sometimes they've been very responsive other times not.
At the moment it appears they are experiencing a massive outage that has taken down even their own site.
I'm wondering if they've gone out of business? Anyone have any ideas?