IPowerweb / IPower clients enduring massive problems
It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
I can only confirm this. Besides other things, IPower disabled anonymous ftp now and the client software that my customers download relies on this to get initial contact scripts from my website. Now I can go ahead and reprogram these routines to use another webserver. Ipowerweb customer service didn't care when I told them I'm loosing money over their screwup.
Stay away from IPower!
iPower is the ultimate example of poor customer service. Their service is unreliable. Their "hang time" for phone service is deplorable. Their problem resolution grade is terrible. I can't even get my MX records moved so I can leave them. It's like being in ipower jail!
My advice to all ipower customers is to find an alternative host as fast as you can
I managed to get a full refund through filing a complaint with the BBB. Discussing it with the Ipower billing department didn't help. The corporate number might have been a solution if I had the number.
ks,
The BBB is a business. You won't get a refund if you go through the BBB -- chargeback or speak to your bank / credit card company otherwise try to deal with it through ipower's corporate number.
The BBB won't get very far though.
If you are not satisfied after contacting them (if you can contact them), then simply file a complaint with the BBB, claiming a full and complete refund. Otherwise you will be ripped off.
We have tons of clients on ipower/bluefishhosting and for the last week it has been hell. instead of focusing on our projects we had to answer phone calls from our clients telling us their site is down and emails don't work. We have lost time and money dealing with this issue. And today here we go again. Ipower has defaulted to old versions of my clients sites. I don't know what to do anymore. I really think there should be a class action lawsuit on ipower and bluefish Hosting since their the same company.
Philippe,
Yes, they are the same company. There is a list of companies they own (and I'm sure they own more by now) on our other page:
http://hostjury.com/blog/view/90/escape-from-ipowerweb-how-to-leave-ipowerweb
My husband has a site hosted by Startlogic and I have one hosted by IPower. They are both down and no, impossible to contact them by their hosting websites as they are down, too.
My website hosted by ipowerweb has been down for at least two hours (maybe more). ipowerweb.com site is also down, so it is impossible to contact them.
I have another site which is hosted by startlogic which has exactly the same problem - both my site and startlogic.com site are down too! I wonder if ipowerweb and startlogic are just the same company. Their layout and products and services are exactly the same.
Any info about these crashes?
Joined ipower 3 days back...big mistake, can't connect to my db, given advice that was un helpfull, spent too long on the phone trying to get a simple issue like the mysql server to respond to its path.. what a pathetic server. ipower lets rename it to No power
STAY FAR FAR AWAY FROM IPOWER. Website was down to lack up payment they said a week ago. Updated billing info went back and looked at statements accound was billed for one year in July of last year. It should have been paid for until July of this year. Website is sill down a week later with fighting with everyone at their shitty customer support. They can't figure out how to get it back up online. I finally had enough and told them to cancel. They are going to cancel but wont refund my money for last week or the 3 days its going to take them to process the cancel. They said it is impossible to refund those 10 days or so in which they billed me for where they could not figure out how to get my website up. Avoid them like the plague. Im getting a lawsuit against them for lost revenue due to my site being down, and for the error in billing they can't seem to get taken care of.
So today I see our website's down. I call iPowerweb and the tech on the phone (John) blamed it on DNS when everything is good on the DNS. Tech also said level 2 confirmed that it was DNS, so obviously their level 2 isn't so well educated either. Just to confirm, I called my ISP to make sure everything with the DNS was good. After confirming, I call back iPowerweb and after being on hold for 20 minutes, they finally admit that the host my website is on is down.
I will be getting a credit however, I won't need it since I will be moving off of iPowerweb.
Worst webhost ever.
Dear Madam/Sir:
I would like to cancel my aphiem.com order web hosting and website too.
My website aphiem.com was changing platform since that day i have had the difficulty to edit my website then i thought that i have to create my new website in order to suit your platform for me to manage my business but I still having problem. My knowledge is not enough to perform my website as in the past 5 years i was using ipowerweb product.
Thank you so much,
Phiem Nguyen
I have been trying since 9 a.m. to reach someone at iPowerweb. I finally talked to someone in a foreign country who said my problem (website down) could not be fixed by them but would be given a Level 2 status. I called the corporate office and they told me it would take 24 to 48 hours before the problem was even looked at. My retail website is losing money by the hour. I am unable to log in and tried to change my password. The procedure was to give your domain name and they would send you a temporary password to log in. They sent two password within seconds. Neither one of them worked. There should be a class action suit against this company just to get them out of the internet business.
for three months I have been trying to move my domain. finally got it moved a month ago.
yesterday got billed for another year of hosting.
no access to CPanels, they do not host the domain, they do not control the domain. and they just keep on billing
Must be the worst ISP ever!!
Unsuitable to be in business of web hosting. Frequent outages, poor performance, massive backlog of open tickets. Their claim to be hacker safe is not very reliable since I had a web site defacement 3 times in a week.
My site has not been functional for 8 working days due to the migration to the new platform
I will do anything regarding legal recourse to recoup my loses
I just left Ipower and went over to AISO as of this morning. Never had a problem with hosting but the email & lack of support were my reasons for leaving.
More than two weeks later, still no refund. Time to call iPower...ugh.
I understand what you are saying David.
When it is time to move, my husband will have our accounts moved.
We understand that this does seem to be a tiresome problem with I Power.