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Crazy Domains offers $100 credit for losing client's data

Mon, 19th May 2014, 12:54

Australian web host Crazy Domains has a crazy vision of " Providing simple, innovative and affordable online products and services that change lives", all for a crazy low prices that start at $2.39. Crazy Domains is now offering a relatively small number of customers $100 to compensate for losing their web hosting data. (editor's note.. that's crazy!)

Crazy Domains, which is owned by Dubai business Dreamscape Networks, has sent out an email stating that “due to an unforseen incident in a storage upgrade the data from your hosting account has unfortunately been irretrievably lost”.

18 out of a possible 100 Australian clients using the particular server were affected by the incident and Crazy Domains is in the process of re-allocating their data to a new storage system with "enhanced" capabilities.

While data backup remains the responsibility of the customer with hosting services, the company’s engineers had been working tirelessly and around the clock with the storage vendors to try and recover this data.

However, I am sorry to say in this instance the relevant backups were also damaged, and I regret that our engineers have not been successful in their efforts to restore the lost data.

It’s never easy to say sorry, or to break bad news, but it’s our policy to always be upfront and honest with you.

While some may suggest that offering $100 for losing all the data is an insult, clients with a backup are likely rubbing their hands in glee! The reality is that few webhosts (if any) don't explicatively state in their terms of service that offsite back up of data is the responsibility of clients. Depending on the webhost, Service Level Agreements (SLA) wll also provide varying amounts of compensation for any downtime but is usually limited to a month of free service. Historically many webhosts have offered a free year of service as a goodwill gesture. Crazy Domains offer of a $100 credit (considering their plan pricing) is quite generous.

The moral of the story: clients are responsible for their own data backups. The reality: most people don't take their responsibility seriously! 

 

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