RSS

MDDHosting.(Almost) Everything you need to know on one page

Mon, 27th July 2015, 19:48

Up to 25 off MDD secure and reliable webhosting

MDDHosting is a privately owned company that was formed in 2007 to provide web hosting for individuals and businesses around the world. Unlike most newer web hosts we do not hide who we are, when we were formed, or what we have to offer to our clients. We may be small but we pride ourselves in providing high quality services and support for each and every one of our clients. We do not see our clients as a number or a dollar sign”.


Founded: 2007, Privately Held
Domain Registered on: December 26, 2007
Company Size: Less than 10 employees.
Headquartered: Camby, Indiana, USA

(editor’s note: Just a random observation in passing. MDDHosting provides a link to their official LLC Articles of Organization and business entity reports from the State of Indiana. Maybe it something others in the industry could try to emulate)

A random quote from the web: Is it possible to LOVE a web hosting company these days? YES! @MDDHosting You rock my world. Thanks for A+ support! Pls NEVER sell out!

Fun Fact: I firmly believe in honesty and ethics when it comes to business and these beliefs can be seen in every action taken by MDDHosting. Michael Denney, MDDHosting Founder and CEO

 

Acquisitions & Brands

MDDHosting

 

Specialties

Expertise in hosting various web applications.

 

Hosting Solutions (The Web Hosting Plans)

Shared Hosting (3 Levels of Plans. From $6.38 per month)

“Quality service, support, and maximum uptime are to be expected on our shared hosting platform. SSD Storage is used to maximize performance and speed.”

  • 5 to 15 GB RAID10 SSD Storage *
  • 250 to 750 GB Premium Bandwidth*
  • CPU Access 1 Full CPU Core
  • Unlimited Domains, Subdomains, email accounts, and MySQL Databases
  • No Setup Fees
  • cPanel
  • One click script installer
  • E-Commerce and Magento Compatible
  • Automatic Daily Backups
  • And more

* Depending on plan chosen.

Premium Hosting (3 Levels. Plans from $21.25 per month)

Premium servers have only 1 to 3% of the total accounts the hardware would normally support and Pure SSD storage is used to ensure maximum speed all day, every day. All Premium accounts have access to 2 CPU Cores on the server as opposed to the limit of a single core per account in our standard shared hosting.

So why choose premium?

The average shared server is overloaded which results in problems you are unlikely to experience with our Premium plans such as:

  • Server downtime – when the server is down so is your email and web page.
  • Slow page loading - particularly dynamic sites such as WordPress and Joomla.
  • Email service failure - results in lost or severely delayed email.
  • Increased support delays – when the server is overloaded it doesn't only affect you.
  • Black listing – the more people you share the server with the more likely it is that somebody will spam and get the entire server blacklisted.

Hosting on a Premium plan affords you more freedom and resources to do what you need to do without having to make the step up to a dedicated server. As well as providing high speeds and reliability, we also guarantee the disk space and transfer on every shared hosting plan we sell. Premium plans include:

  • 5 to 15 GB RAID10 SSD Storage *
  • 300 to 900 GB Guaranteed Bandwidth*
  • CPU Access 2 Full CPU Core
  • Unlimited Domains, Subdomains, email accounts, and MySQL Databases
  • cPanel
  • One click script installer
  • E-Commerce and Magento Compatible
  • Automatic Daily Backups
  • Instant Setup
  • And more...

* Depending on plan chosen.

Reseller Hosting Plans (3 plans from $29.33 per month)

If you want to start your own web hosting company or you already have a successful design company a reseller plan is the right choice for you. We provide you all of the necessary tools to get your company up and running in only a few minutes of your time. You will be able to set up your own plans, pricing, and branding.

  • Ample RAID10 SSD Storage
  • Premium Bandwidth
  • High cPanel Account Limits
  • Overselling Enabled
  • Private Nameservers
  • WHMCS Billing System Included
  • E-Commerce and Magento Compatible
  • Automatic Daily Backups
  • No Setup Fees
  • And more

Virtual Private Servers (VPS) Pricing based on plans and term selected. From $37.17 per month

  • Ample RAID10 SSD Storage
  • Premium Bandwidth
  • Network Port Speed of 1,000 MBPS
  • Management Included
  • Two IP Addresses Included. Additional IP’s available
  • Full Root Access
  • High cPanel Account Limits
  • Overselling Enabled
  • Private Nameservers
  • WHMCS Billing System Included
  • E-Commerce and Magento Compatible
  • Automatic Daily Backups
  • And more

Dedicated Servers

Whether your site has outgrown shared or reseller hosting or you simply want to to take your web hosting to the next level, MDDHosting have a server that will meet your needs. Pricing is based on server specs and other variables which are beyond the scope of this profile. You will need to request a quote from MDDHosting.

Couple More Details…

Pricing was accurate on the day we copied it from the MDDHosting website. We’ve included the plan pricing as a point of reference only and like everything in life, it’s subject to change without notice. MDDHosting has promotional discounts available on their homepage which change every week offering a discount ranging from 15 to 30% .

More detailed information about all the features included in MDD Hosting packages are available on their web hosting plan pages.

 

Unlimited and Limits in the Terms of Service (ToS)


(editor’s earth shattering profound thought: unless a webhost uses the term “unmetered” then there is likely a limit somewhere)
As clearly stated in their plans, MDDHosting does indeed have preset limits on storage and bandwidth.

Additional limits do appear in the ToS although mostly generic and standard fare to ensure everyone gets a piece of the pie.. or in this case server resources. Basically:

  • Users may not use 25% or more of system resources for longer than 120 seconds.
  • You are allocated a monthly bandwidth allowance. Unused transfer in one month cannot be carried over to the next month or refunded.
  • The backup process which packages and compresses your account can be very resource intensive and as such all backup processes should be performed during off-peak times. Any backup process found to be causing performance issues for others on the server due to backup generation during peak time periods can be disabled and, at our discretion, suspended until the account holder contacts our support department.

MDDHosting’s Terms of Service is pretty much straight forward and mundane (and actually written in clear English with none of that latin lawyer double talk!). Regardless everyone is advised to read the ToS in its entirety prior to purchasing any service. There is the clause.. “MDDHosting reserves the right to revise its policies at any time without notice.”

 

Service Level Agreement (SLA)


If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of MDDHosting dependant upon justification provided. All requests must be made in writing via email. Uptime guarantees only apply to shared, reseller, and Premium solutions.

MDDHosting Dedicated Servers and Virtual Private Servers are covered by a network uptime guarantee in which credit is given prorated for the amount of time the network is down. The network availability guarantee only applies to Dedicated Servers and Virtual Private Servers as Shared, Reseller, and Premium offerings are covered by the Uptime Guarantee.

 

Acceptable Use Policy (AuP)


Again everyone needs to read that fine print for themselves but it would appear on a glance that MDDHosting keeps it short, sweet, and generic in nature. Nothing shocking but like others is subject to change with little or no notice.

 

Additional Information & Features


Domain Whois: Privacy is NOT enabled on the domain whois. Contact information is readily available in both the domain whois, and on the MDDHosting contact page.

Control Panel: cPanel.

Script Installer: One Click Auto-Installer of popular scripts like Joomla, Wordpress, Magento, and many others.

Website Design Service: MDDHosting don't currently advertise or offer design services preferring instead to focus on what they do best.. web hosting.

Version of PHP: The current default is PHP 5.4 with users being able to choose between 5.2 and 5.6. MDDHosting run CloudLinux's PHP Version Selector so any available version is supported.

Site Migration: Although they can not guarantees the transfer process (as each host is configured a little differently), MDDHosting will make every effort to help move your site. Although there are a couple of scenarios where MDDHosting does have the option of charging a nominal fee, in most instances the service is a courtesy and cost free.

Automatic Backups: “Your use of the service is at your sole risk. MDDHosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on MDDHosting servers. While MDDHosting does maintain backups of your files and/or data on our Shared, Reseller, and VPS platforms we accept no responsibility should backups be unavailable for any reason including but not limited to data corruption, hardware failure, or negligence. Any account larger than 5 gigabytes may, at our discretion, be excluded from our backup systems with or without notice. All cPanel backup files, backup-*.tar.gz and cpmove-*.tar.gz, older than 72 hours will be removed from the server automatically and we suggest downloading said backups to an off-server location. Dedicated Server services are not backed up by MDDHosting.”

Customer Support: MDDHosting offers 24/7/365 support via their support ticket system. They even provide clients with an email address so they can directly submit a support ticket without visiting the support system directly. They also offer telephone assistance for Sales and Billing issues from 8am to 5pm Eastern Time Monday through Friday at with numbers for both domestic and international calling.

It is worth noting that MDDHosting is one of the few companies we’ve come across that actually has a ‘Support Scope’ page outlining in detail the scope and limitation of support for each product that MDDHosting offers. So kudos on that!

One clause did come across as kind of rash stating: "You are fully responsible for the installation and operation of any and all scripts and applications. We will not troubleshoot or provide any support relating to malfunctioning scripts or applications. This is a policy we must strictly adhere to."

Michael Denney, founder and CEO of MDDHosting has further clarified the clause stating:

“In practice we do anything and everything we can to provide support to our clients. The support scope is mostly a means to remove ourselves from the situation if we've given it everything we can and we haven't been able to sort it out/resolve it for the customer. There have been very few cases where we've been unable to fully resolve the issue for the customer”.


Security Front. ProActive or Oblivious: MDDHosting prefers not to advertise their security practices - “we need not make the job of those wanting to exploit us any easier by telling them information about it”.

A lack of relevant hits when performing a search query suggests they are either doing something right.. or they’ve been lucky. A number of the hits do suggest MDDHosting were able to help individuals whose sites had been hacked prior to becoming MDDHosting clients leading us to believe it’s the former. Without further details it's not impossible to attest with any degree of certainty.

Eco-Conscious Green Meter: The top hit doing a search using the keyword MDDHosting + Green was ‘MDDHosting - Shopping Cart’ with something about green in the address bar.

Okay, not exactly the green we were aiming for but MDDHosting does have a nice green banner on their homepage along with some green in the address bar. We’re not saying that the team isn’t environmentally conscious in their ways.. only that they don’t brag about it.

Payment Options: MDDHosting accept Visa, MasterCard, Discover, American Express, and PayPal. They will accept mail-in payments on annual or longer billing cycles only with prior approval from the billing department.

As there was no mention of alternative currency, we’re guessing you’ll need to run that one past the billing department also!

Account Cancellation: Cancellations must be done in writing via the cancellation form provided in the client dashboard. Once the cancellation is submitted via our support system you will receive a cancellation confirmation. At this time, your account with us has been canceled. If you do not hear back from us or receive an email confirming this cancellation, please contact us immediately.

Dedicated server cancellations must be submitted at least 10 days prior to your renewal date. After 30 days a prorated refund may be given at MDDHosting's discretion for accounts in good standing.

Index, Parking & 404 Error Page Adverts: No shameless self promotion here. MDDHosting does not do anything with user pages.

Money Back Guarantee: “Each of MDDHosting's managed shared, reseller, and Premium servers carry a 30 day unconditional money back guarantee. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount.

Remember, this is only for shared, reseller, and Premium packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Any domain name registered for free is valued at $14.95 and will not be refunded.”

“On virtual private servers, dedicated servers, colocation, lifetime plans, and design services no full refund will be honored -- the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.”

User Resources: MDDHosting has an active forum and Knowledge Base. They also maintain a server status page with a real-time overview of their servers.

Loyalty Plan: MDDHosting doesn’t have any official customer retention plan. As the company relies mostly on organic growth through ‘word of mouth’ advertising, they have found that in most instances the services provided keep the clients loyal.

Community Outreach: At this point it does not appear that MDDHosting is venturing into the world of corporate sponsorship at open source events.

On FaceBook: facebook.com/mddhosting/

On Twitter: @MDDHosting

MDDHosting Reviews: http://www.hostjury.com/reviews/mdd+hosting

 

The Disclaimer:

The proceeding information is intended solely to provide general guidance on matters of interest for the personal use of the reader, who accepts full responsibility for its use. The information is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice or services.

While we have made every attempt to ensure the information contained in this site has been obtained from reliable sources, HostJury is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is," with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgement of the reader.

And as always, HostJury makes no recommendation or endorsement of any providers. You are encouraged to practice due diligence.. and at some point leave a review of the services provided

 

25% off MDD secure and reliable webhosting