These past reviews are referring to the previous owners and do not reflect the abilities of the new owners. I am aware of the bad reviews from before and have experience in some of the issues they bring up and in most cases the problems they describe are due to their own lack of understanding of the processes involved. I host multiple clients through Bluefur and am confident with their current level of service and hardware. Due to different renewal dates for these domain names and accounts I pretty much correspond with them several times each month, if they didn’t do an outstanding job and know exactly what they were doing I wouldn’t be recommending them and using them.

I have been using Blue Fur for a few years now (mini package). Each year I would get troubles with the billing dept. (or person)... duplicate/triplicate charges on my invoice which took way too much calendar time and my time to get resolved.

But since new ownership early in 2010 (by the same people of site5) the billing dept. issues have been resolved with a very clean organized client billing interface.

There are cheaper alternatives out there with higher storage and bandwidth but Blue fur comes the closest to having full control of your (virtual) server without the pain of maintaining it. You don't need to pay extra if you decide on using Python scripts for instance.

I have been with this company for many years now, back when it was monster. Last two years I have had multiple issues during annual renewal, but today has taken the cake. I have an automatic subscription via paypal, which they took at 4:00 am today, only to suspend my account for non-payment at 3:30 pm the same day. Suspended my for nonpayment a full eleven and a half hours AFTER they received my payment. This is the final straw, taking myself and the other pages I have hosted through bluefur and going elsewhere.

I have been with this host for a few years, back when it was called MosterHosting. In the beginning all was well, but then servers started dying with lots of downtime, and worse - when servers were being updated no one bothered to let me know that my sites will be down. Which resulted in unhappy clients, which resulted in me leaving. The end.

I agree with, and have personally experienced, all of the negative stories posted on this forum. I was with Bluefur back in the day when they were Monster hosting, and things were generally very good, but Bluefur today is another beast altogether, and they should not be in business. I have had the worst experience ever with them recently, and I ended up having to move both of my domains and sites to another company. I'm still trying to get a refund for the services not provided. I have given them a lot of business over the past several years, and it's hard to believe anyone could treat a loyal customer in the manner they treated me. Stay away from this company.

John Chow is the one that advocates this hosting company. He can't possibly be using them. Laura T. is the only one in billing and is an ass that gives answers like (I'm not kidding) "Sorry I don't know what you mean" and just leaves it at that. They have no phone number other than sales. When you leave a message with sales no one calls you back. This place is a total and complete joke. How are they allowed to stay in business, their supposed service is not less than fraud.

Imagine a day with out email or website due to website downtime.

Imagine entire week without income mail and website and this is what you receive when you send them an email " am forwarding this ticket to our Administrators to assist further in this matter. We thank you for your continued patience."

Imagine the above x 13 clients x average 2 emails per company.

Imagine this the heat I am under for the last week and you get no support.

What did I do to deserve this?

Should I recommend them? You tell me.

I will have to agree with Paul here too I have been with this company for years. The last six months have been a disaster. Ive had billing issues, they even blocked one of my employees from accessing there server so he could not check his email, and today they suspended my account accusing me of phishing (stealing personal information) they did this without any notice. I will never recommend this company again.

I was using Monster hosting till it was taken over by Blue Fur. By far the worst company for customer service. They have a call center taking messages that are never returned. My web site was down four days without an inclining why. Any questions went without a reply. Countless emails sent requesting info how to access the Cpanel went without a response. Terrible service. I found another hosting company hopefully it will work out.

Worst hosting company I've dealt with in years!

There's no way to cancel an account. I put in a support request to do so and never heard back.

Had to go through PayPal to force the monthly payments from being applied.

Horrible horrible horrible!

Don't even get closer to this hosting provider!

Sometimes I needed to wait few days for some one to answer, sometimes waited forever!

When I canceled the service they still continue charge me until I canceled it through the credit card!

Very frustrating!!!

I've been with bluefur for 4 years and have had none of the problems mentioned. I email tech and usually in minutes the problem is solved. I mentioned my server was slow and they moved me to a faster server right away for free. My site runs vbulletin and joomla and blocks thousands of addresses which consume a lot of server resources.

I have been with Bluefur for a few years now. I wanted a host in Canada and was under the impression they had servers in Canada. In years past I had very good tech support: Fast responses, problems taken care of well, etc. This past six months something changed: Maybe I was naive: Maybe they never had servers in Canada and local tech support. But my last interaction was a nightmare: The tech support was slow, the problem they had I was told that it would be a long time before they could solve it (!?). Further, they told me to completely rejig my network and phone my ISP to make changes so that I could work around their problem. In effect, cripple your normal services because we are having a problem and we don't know how to fix it. What the heck?!?! Further, when I asked if I was speaking to a Bluefur tech support they said "yes". Then I asked if this was an outsourced tech service. They said "yes." Then I asked what is the name of their tech support company. And I got (seriously!): "I am not allowed to tell you that."

Needless to say, I used to recommend Bluefur. Now I don't. Stay away from this company.

Scary.

I nominate them for a special award:

"How to ruin a healthy business in 30 days"

my business email has not been working for 1 month, have not heard a word from them!!very frustrated!!!!

VERY BAD SERVICE

Tonnes of downtime, customer service is terrible!!! good luck getting in touch with anyine when you need to (only e-mail, never phone). Found out I was being double billed and they refused the resolve the issue and told me I have to pay them to look into it. When I pushed it further, they told me that perhaps I would be happier elsewhere... and you know they were right! Good riddance.

Lost count how many times my site was unresponsive.

After reading the other reviews here, all I can say is "me too". I was a customer when they were monsterhosting.com but since changing names/locations, service and reliability have gone to the bottom of the priority list. I've had 5 outages in the past month, no phone number to call, and rude support staff - time to move!

If the support rating could set to abyssmal and unprofessional I would, but poor would have to suffice here.

Like many here, I was a bluefur client. I signed up about 3 years ago and they were good and speed at that time. But not now.

I received an email last week stating that my STATIC website and LOW VOLUME forum was using over 25% of their server's resources and that I must upgrade to a dedicated server immediately. I wrote back that I found this highly unlikely and that I had a subscription (200GB bandwidth/month) that should more than adequately accommodate a mostly static site that was moving on average 30 GB a month. I asked to get some hard stats on my resource usage or speak to someone who could resolve this issue.

The response back from a technician was that I was inappropriate for questioning him and he summarily and unilaterally cancelled my account and said the cancellation was nonnegotiable.

The Idea that a _technician_ can cancel an account with no recourse or discussion because he thought I was inappropriate for questioning him is beyond poor business practice.

So rather than working on a software release, I had to deal with transferring all my hosting (email, forums, website) to another provider because some technician can't deal with the a client questioning his verdict.

Only upside of this is I was issued a refund of my remaining subscription and I am now with a host that has more offerings that I hope will be better in their support.

The people who run this site are rude and have no idea how to treat clients. I'm suprise they're still in business!

I'm encountering the same problem that a few people have experienced already. I've put in multiple requests to have my account cancelled because I'm not satisfied with the service and I haven't seen a response since. So much for their money back guarantee.

They have one very angry customer right now and everyday that goes by that I don't see my refund, I will be posting a bad review on a hosting review site until or discussion forum until I get my refund back.

had no problems with the site but since this was a personal site and I wanted something cheaper I asked to have my account canceled. I emailed and submited cancellation tickets on many occasions. It has been a month since i started trying to cacel my account and nothing has been done except a few more emails asking me for more details after a few days of my reply. I was thinking about going back to thier services when I needed a full hosting plan. That isn't happening now.

When I first signed on at Monster Hosting they were good and service was available.

Over this past year service seems to have slipped away completely. I have left a number of telephone messages and used their trouble tickets, but have failed to get a proper response to issues I've encountered.

Domain renewals, I get inundated with emails telling me that a domain is up for renewal and that Bluefur will automatically do the renewal on a specified date. As it turns out the renewal was completed after the domnain's expiration! In another instance the domain was not renewed at all even though I was informed that it had been renewed. That domain ended up being resold.

Today I had to pay a redemption fee for one of my domains that Bluefur failed to renew.

If you think I plan on remaining a client of theirs, think again.

When Bluefur cannot fix a problem (in my case a simple email issue) they blame the customer? Maybe I am not a whiz network guru, but I deserve to be treated fairly and decently. These people are completely rotten. I am so livid at this moment I am literally heated up; I wish to tell everyone alive to stay away from Bluefur.

They used to be good. I signed up with them 3 years ago, and support and reliability was excellent. However, that was then.

Today, support is horrible and slow, though I still get a response within a day - this is compared to my new host, where response times are in minutes.

Reliability - The reason I will be moving the rest of my sites from them. Spotty and slow. Response times are getting worse all the time, and I send about two trouble tickets a month complaining of my sites being down. This is completely unacceptable.

I recently began using Wordpress on some of my sites, and yesterday the database was down for a few minutes - again. This is okay for a hobby site, but I have a business client with a blog who is not going to be happy - again.

Their response (three hours later) was the same lackluster statements I now expect from them. A direct quote - "I have made some adjustments on the server to fix this issue." Yes, but then why does it happen again the following week?

Yesterday's crash is the final straw. I've had enough with them.

I am thinking they are a victim of their own success. A youthful and energetic host with their own servers who have since outsourced their support, rent their obviously overselled servers from ThePlanet, and are generally cutting corners everywhere to compete with other low-end hosting providers.

Signed up as it looked good and the response to initial questions was good.

Cancelled two weeks later after they refused to fix my SSL certificate install, which they charged $60 to install.

Customer support was poor-- lots of five word answers to questions. Several 'answers' went something like "we're right, you're wrong." After trying to work out the SSL thing for three days with them, I had had enough.

Probably good if you are hosting a blog with nothing special, but not very good if you need that 'support' thing. Speed was terrific, I'll give them that.

Blue fur, worst web host I've ever dealt with. Lack of technical knowledge, 3 outages in 11 months, 2 of which ran over 1 week downtime. No response from support staff. Address turned out to be a bedroom in residential area... Total front, and lack of professionalism, had to cancel and relocate before end of term... Brutal!

Someone must be running Blue Fur Hosting from a blackberry next to a swimming pool, because no one answers the phone and all I am able to get is canned email support replies that are of no help. I finally canceled and they keep charging my credit card. Expect to hear from my bank as I will not be paying you people anymore since I have already canceled. Get uised to dealing with cancelations because you will be seeing many more until everyone gets tired of your BS and evacuates from Bluefur. A very bad company to deal with and although they are cheap, it isn't worth the price for the aggravation. -EG