BlueFur

After reading the other reviews here, all I can say is "me too". I was a customer when they were monsterhosting.com but since changing names/locations, service and reliability have gone to the bottom of the priority list. I've had 5 outages in the past month, no phone number to call, and rude support staff - time to move!

If the support rating could set to abyssmal and unprofessional I would, but poor would have to suffice here.

Like many here, I was a bluefur client. I signed up about 3 years ago and they were good and speed at that time. But not now.

I received an email last week stating that my STATIC website and LOW VOLUME forum was using over 25% of their server's resources and that I must upgrade to a dedicated server immediately. I wrote back that I found this highly unlikely and that I had a subscription (200GB bandwidth/month) that should more than adequately accommodate a mostly static site that was moving on average 30 GB a month. I asked to get some hard stats on my resource usage or speak to someone who could resolve this issue.

The response back from a technician was that I was inappropriate for questioning him and he summarily and unilaterally cancelled my account and said the cancellation was nonnegotiable.

The Idea that a _technician_ can cancel an account with no recourse or discussion because he thought I was inappropriate for questioning him is beyond poor business practice.

So rather than working on a software release, I had to deal with transferring all my hosting (email, forums, website) to another provider because some technician can't deal with the a client questioning his verdict.

Only upside of this is I was issued a refund of my remaining subscription and I am now with a host that has more offerings that I hope will be better in their support.

The people who run this site are rude and have no idea how to treat clients. I'm suprise they're still in business!

I'm encountering the same problem that a few people have experienced already. I've put in multiple requests to have my account cancelled because I'm not satisfied with the service and I haven't seen a response since. So much for their money back guarantee.

They have one very angry customer right now and everyday that goes by that I don't see my refund, I will be posting a bad review on a hosting review site until or discussion forum until I get my refund back.

had no problems with the site but since this was a personal site and I wanted something cheaper I asked to have my account canceled. I emailed and submited cancellation tickets on many occasions. It has been a month since i started trying to cacel my account and nothing has been done except a few more emails asking me for more details after a few days of my reply. I was thinking about going back to thier services when I needed a full hosting plan. That isn't happening now.

After my posting here the on the 9th, my account by Bluefur was suspended. No notice and any attempt by me to get anyanswers were tharted by Blufur blocking my IP address.

For any company that cannot take criticism for their errors or shortcomings and not improve from that is silly. The behavior demonstrated by Bluefur in this matter is nothin less than childish and immature aside from the damage that is being caused o my client sites and to my business.

So would I recommend Bluefur as a good and reliable hosting service?

After this episode there is no way that I could suggest anyone take a risk with the whim of someone holding the key tour online business.

When I first signed on at Monster Hosting they were good and service was available.

Over this past year service seems to have slipped away completely. I have left a number of telephone messages and used their trouble tickets, but have failed to get a proper response to issues I've encountered.

Domain renewals, I get inundated with emails telling me that a domain is up for renewal and that Bluefur will automatically do the renewal on a specified date. As it turns out the renewal was completed after the domnain's expiration! In another instance the domain was not renewed at all even though I was informed that it had been renewed. That domain ended up being resold.

Today I had to pay a redemption fee for one of my domains that Bluefur failed to renew.

If you think I plan on remaining a client of theirs, think again.

When Bluefur cannot fix a problem (in my case a simple email issue) they blame the customer? Maybe I am not a whiz network guru, but I deserve to be treated fairly and decently. These people are completely rotten. I am so livid at this moment I am literally heated up; I wish to tell everyone alive to stay away from Bluefur.

They used to be good. I signed up with them 3 years ago, and support and reliability was excellent. However, that was then.

Today, support is horrible and slow, though I still get a response within a day - this is compared to my new host, where response times are in minutes.

Reliability - The reason I will be moving the rest of my sites from them. Spotty and slow. Response times are getting worse all the time, and I send about two trouble tickets a month complaining of my sites being down. This is completely unacceptable.

I recently began using Wordpress on some of my sites, and yesterday the database was down for a few minutes - again. This is okay for a hobby site, but I have a business client with a blog who is not going to be happy - again.

Their response (three hours later) was the same lackluster statements I now expect from them. A direct quote - "I have made some adjustments on the server to fix this issue." Yes, but then why does it happen again the following week?

Yesterday's crash is the final straw. I've had enough with them.

I am thinking they are a victim of their own success. A youthful and energetic host with their own servers who have since outsourced their support, rent their obviously overselled servers from ThePlanet, and are generally cutting corners everywhere to compete with other low-end hosting providers.

Signed up as it looked good and the response to initial questions was good.

Cancelled two weeks later after they refused to fix my SSL certificate install, which they charged $60 to install.

Customer support was poor-- lots of five word answers to questions. Several 'answers' went something like "we're right, you're wrong." After trying to work out the SSL thing for three days with them, I had had enough.

Probably good if you are hosting a blog with nothing special, but not very good if you need that 'support' thing. Speed was terrific, I'll give them that.

Blue fur, worst web host I've ever dealt with. Lack of technical knowledge, 3 outages in 11 months, 2 of which ran over 1 week downtime. No response from support staff. Address turned out to be a bedroom in residential area... Total front, and lack of professionalism, had to cancel and relocate before end of term... Brutal!

Someone must be running Blue Fur Hosting from a blackberry next to a swimming pool, because no one answers the phone and all I am able to get is canned email support replies that are of no help. I finally canceled and they keep charging my credit card. Expect to hear from my bank as I will not be paying you people anymore since I have already canceled. Get uised to dealing with cancelations because you will be seeing many more until everyone gets tired of your BS and evacuates from Bluefur. A very bad company to deal with and although they are cheap, it isn't worth the price for the aggravation. -EG