Canhost

Absolutely useless service. When my domain expired it happened to coincide with my bank switching credit card from visa to mastercard. Instead of contacting me to let me know that there was a problem with renewal payment, Canhosts simply took my domain off line and waited for a reaction. A week later and they still have not put me back on-line. This is dreadful service.

I can only echo what previous reviewers have said. I was with Canhost since 2002, but around May/June everything seemed to fall apart.

Things stopped working at random, and there seemed to be no way to contact them for days. When issues did get resolved, the cause given was usually vague. I finally gave up, and found out how to get control of my domain name from them. (I couldn't get anyone on the phone to release it. Once I got control of it, it took less than 24-hours to change the DNS servers and switch to one of the higher rated providers. I really wanted to stay with Canhost, and I gave them 6 months to work their way through the transition (to new servers and their merger with I-Guru.)

A year ago I would have recommended them to anyone. Unfortunately I now cannot, and suggest anyone wanting a web hosting company look elsewhere.

Appalling host - Desperate to leave, but they are a tinpot organisation with only about 3 staff, none of whom respond to any calls. When they do, they are invariably dismissive and curt.

Terrible host. My email is not working, my business cannot be done and these people cannot be reached.

I have no idea when I can reach them, sometimes they return calls, sometimes they don't.

We also have SERIOUS problems with Canhost....

They are our corporate domain registrars and our domain has been left to expire - despite being on an auto-renew schedule. Our website has now stopped completely; so has our incoming mail....in fact if any mail is sent to us it is rejected with a "...permanent fatal errors....550: host unknown..."!!!!

I have been calling continually for two days, sending e-mails, and trying to fax - but the fax number is just ringing....

So far OpenSRS/Tucows have been absolutely no help.

We are in the UK and do not have a clue what else to do?

Any ideas/helpful suggestions would be very much appreciated....

Exactly my experience, John. Most email (and I know that clients have sent stuff) is not coming to me and CanHost can't be reached.

They are, unfortunatly, also my domain registrar and so I also can't contact them to change providers.

I went to their physical location yesterday and the storefront is vacant. CIRA insists that they are still in business, though.

This company will not return phone calls. (4 weeks!) My website is being held hostage by this incredibly imcompetent firm. All I want is a phone call or to release my website so I can use another server