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HostPapa

Hostpapa Internet hosting packages help everyday individuals and businesses in getting their website live on the Internet with Hostpapa high-powered services and professional service, all at a fraction of the cost of today's technology hosting companies. In addition to Hostpapa hosting solutions, our cloud services will help you and your workplace save money and increase productivity. The cloud is a powerful new way of doing business, and Hostpapa proud to offer you the best applications and support available today.

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HostPapa's overall review score

Hosting Reviews for HostPapa

Benoit Cotnoir 19 Nov 14

I'm fearly new in webhosting and building my website. HostPapa offers great value hosting at a very good price. I would reccomend it to anyone looking to create their own website. The support is outstanding.

Benoit

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Rav 19 Nov 14

*Reliable and quick online support*. I have been using host papa for my company for quite sometime now and I wouldn't want to change for anything else. My business is running smoothly thanks to host papa uptime.

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Ray Diator 5 Nov 14

Hostpapa is A1 support at its finest. I have had the pleasure of dealing with their support team as well as their maangement team. I was suspended for data warehousing at one point due to me storing my music on their servers. However this was my fault .. And it was resolved with the Call Centre Manager. I have never had any real issues with hostpapa which were out of my own control. Hostpapa, you guys rock,

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Vik Kumar 4 Nov 14

Poor customer service, very hard to get on the phone or get specific answers to your questions. Hard line policies and they auto charge before your payment is due even when you have deactivated the auto renew option and removed your credit card. Sneaky and deceitful policies. Will not be using them again. We only used them because our client required a Canadian vendor, we have found much better options since our horrible experience with this company. Be advised do not use them.

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Nathalie Bonin 2 Oct 14

I've been with HostPapa for over 5 years and I love my experience! I never have problems with my website, I can load up tons of media with so much space available and the service and the support are excellent! The price is also incredible with so much to offer! I would not think of going anywhere else!

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Stuart Bowland 2 Oct 14

This was the worst company in recent years I had to deal with. Support is slow and useless and they charged my credit card after I told they I wanted to cancel for bad service. It took several emails and many calls and online to final cancel. I would NOT recommend them to anyone

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Jean-Luc 24 Sep 14

Been using them for years. I like the price, no hassle at all with customer support when needed. And they offer promotion now and then. Thanks.

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Shirley hooker 16 Sep 14

Hostpapa has hosted my sites reliably for many years. Their support is second to none. Always available for live chat; problems are always resolved. I am extremely happy with the fantastic service they provide. A+

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David Sangster 16 Sep 14

Responsive to questions. Reliable. Excellent value for service

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Annette Ommen 9 Sep 14

Hostpapa is a truly great hosting provider. Since I do not that know that much about servers, even website design, and practically nothing about how to set up contact forms and how to get them to do exactly what I want, or rerouting email, it is a great help to have responsive support, especially when this is not normally support offered by other hosting companies. Hostpapa has been there for me no matter what the question. They don't tell me to do it myself if I can't seem to figure it out.

They are polite and prompt. They offer very reasonable rates, less than any other low rate hosting company. I like the fact that they are green, meaning they depend on solar power. I can have multiple domains. Their servers are fast! They offer a good range of free hosting platforms and programs, cloud service, secure and mobile sites, automatic backup. Some of these services are extra, but very cheap and well worth the money.

Their servers are protected from hackers, at least I have not heard of any attacks. As soon as a threat is discovered they take the necessary precaution. I can only sum them up as near perfect. You won't ever find a better host.

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Mike 31 Aug 14

I have 4 websites with hostpapa. One was not in use so I asked for a name change in order to start using it. With that they managed to drop the IP address of our most impoortant site, and totally messed up the new site. They have been working on this problem for 3 days now with zero progress. They say it is being workon at the highest prioity, but I can't see anything happening.

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Ciar 28 Aug 14

I have checked numerous Web hosting services, and none compares to HostPapa. Although their prices are very affordable, they provide an availability equal to none (almost 100%), they are fast, they provide many managing tools and they support the most popular services and software. I have been with HostPapa for 3 years now, and never had any problem whatsoever! I can also manage my services on line and view my traffic statistics in various formats and get details on anything I need. Everything is running so smoothly and reliably, that I NEVER had to call tech support. Stop searching, HostPapa is simply THE BEST.

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Steven Potashnyk 28 Aug 14

Amazing service, have been with Hostpapa for sometime now and they have been nothing but professional and very reliable.

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jeff black 27 Aug 14

2 years in I have had no issues

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Ward Taylor 20 Aug 14

I have been a HostPapa customer for 3 years. The uptime has been constant and ease of use is the best I've seen. Highly recommended!

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B. Milot 13 Aug 14

HostPapa is simply THE BEST!

I have checked numerous Web hosting services, and none compares to HostPapa. Although their prices are very affordable, they provide an availability equal to none (almost 100%), they are fast, they provide many managing tools and they support the most popular services and software. I have been with HostPapa for 3 years now, and never had any problem whatsoever! I can also manage my services on line and view my traffic statistics in various formats and get details on anything I need. Everything is running so smoothly and reliably, that I NEVER had to call tech support. Stop searching, HostPapa is simply THE BEST. I recommend it highly!

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Tyson Tripcony 7 Aug 14

The cheap hosting is great for start up companies wanting to get a presence on the internet.

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nicholas 29 Jul 14

I was with hostpapa and canceled after 1 year. I was often getting error 500 in my logs (so much that at some point my clients were calling me saying the site is down or not responding) . This would last 5-120 minutes and resolved by itself. I created at least 6 tickets to fix this but each time, when the support was working on the ticket, the page was back responding. I kept my domain with them for only one week since I couldn't establish a redirect (each time I would setup a redirect, it would reset to default). So I transferred everything (lost couple of customers, google ranking and money). I went with siteground. Been 2 months now and got maybe 1-2 error 500 due to upgrade on network. Site is www.sofasurmesure.com

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Dawn Flower 22 Jul 14

Hostpapa provides very easy and complete packages. The price is good for value. Support is available through chat, ticketing and phone, which is something that you can't find everywhere. Using their Online Chat will resolve issues quickly, but I would suggest using their ticketing system as concurrent issues won't be tracked via chat.

It's not the fastest provider if your website has a little bit of design work and also they do have a lot of sites per server but hopefully they will address their planning better in the future.

Overall very satisfying.

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rick 15 Jun 14

Hostpapa is a nickle and dime back yard outfit, they seem more interested in charging you for every service under the sun but not interested in customer service. One gets the feeling they are calling a third world call center when trying to sort out an issue. My web server was hacked and I went to do a restore from a backup - another service I pay for, however their software restore did not work. I called support and its been over a week and I am still waiting for them to do a manual restore for me. Meantime I am losing money on my web site every day that it is down, I am paying web developers to sit around and do nothing, I had an app disapproved during the testing phase because my site is down. If you have a website business I would not recommend hostpapa due to their support being almost non existent!

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Michael Creighton 13 Jun 14

I have had a great experience with host papa. There's really not much to say since I have never had any problems! Any time I needed to talk with them (usually regarding questions from my end) they made it quick and easy to communicate with them and they promptly took care of my request.

Also, I love the fact that they are green.

I built my website myself using photoshop and dreamweaver so I don't have experience using host papa's site builder but I do recommend them to anyone out there thinking of starting their own website.

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Martin Day 4 Jun 14

The best things about Hostpapa for me is that I can manage my collection of small websites (with separate domain names) within one hosting package with no extra cost per domain. Even without this feature it was a cost efective option for me.

I had previously been with Easyspace who crept my charges up year-by-year and made it difficult expensive to leave them. Hostpapa are seeming to come up much better in both these fronts.

The downside of this is that all my eggs are in one basket so if any of the hostpapa services are unavailable (there have been a couple of instances of this) then all my sites are affected.

On occasions when there have been issues the support responses have been helpful and effective but sometimes not as quick o reply as I would have preferred.

I run a blog from one of my sites which uses mysql and php which has been delivered faultlessly.

Only one minor niggle comes to mind and that was when I was converting from running email on POP3 to IMAP where there was no SSL option.

In general I am very happy with the price and service and shall be staying witgh Hostpapa.

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Lyric Entertainment 3 Jun 14

Hostpapa is a Canadian owned company which is really important to me, however, there customer service is not very good..you have to do everything yourself, so the average person is lost when it comes to dealing with their domain..if you email them, they ask you to go to their site an open a ticket, which they return in their sweet time, and usually if there are more than one email, you get a different person each time who you have to repeat yourself to, or re-ask what you have already asked..I am good because I know what I'm doing so I appreciate all the admin control..but when I do need to contact them it is a pain in the arse.

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Quinton 2 Jun 14

Brilliant website company!!!!!

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Mahdy Hasan 23 May 14

I've been using HosPapa since 2012. As I was expecting many members and visitors in my site, I was looking for a host who can give me support with unlimited bandwith and space in cheap. Yjen I found HostPapa.

I never faced complex problem during past 2 years.cPanel has many more features; more than I need. HostPapa's online FAQ is really easy to understand. I contacted to the customer service one or two time, they replied quickely.

I'm quite happy with the service of HostPapa. I recommended HostPapa to two of my friends so far. It's realy good and hassle free.

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aron 7 May 14

Terrible support - online support is a sham - nothing is possible - it just wastes your time... as everyone else said - you are then put into the lengthy process of opening a ticket - at this point their support email address even bounces...

I feel they've also be compromised - as I'm receiving the same spam to two different subdomains - which are complete unrelated geographically - company wise - owner wise etc etc - their only connection is Host papa and they are both being spammed the same spam...

further - both subdomains are not sending and receiving certain emails - nor are they going into junk folders etc.. they're just getting lost!!!

very very disappointed!!!!

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Brett Depley 25 Apr 14

tech support can't setup a simple cron job within 7 days. Online support are totally useless and state that everything has to go through admins via the trouble ticket system. 20 response to a ticket and usually takes days to resolve one ticket due to the back and fro of communication.

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Roger Phelps 23 Apr 14

Great hosting company, they have everything in their cPanel which are required for self management. I really like their customer support as they sort out my every single problem. They are responsive, friendly and professional. Mostly important is their up time which is almost 100%. Thanks for providing such a great hosting support. Highly recommended.

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Chris 16 Apr 14

Great option! Green energy sourced. Have had nothing but solid performance. Highly recommend.

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Ian Snyder 2 Apr 14

I had some problems reaching my site off and on for a while, not enough to bother reporting, but it slowly got worse, so I opened a support ticket. I had to keep opening new support tickets and wasn't getting clear answers as to what was going on with my domain hosting.

Eventually my website wasn't working at all and I was unable to even access my cPanel. After more unsuccessful attempts to communicate with the support team I finally said I wanted a refund for my remaining hosting that I'd paid for, as my site was now completely unreachable. This finally prompted someone from HostPapa to contact me and they figured out my IP was blocked. This was given as a one sentence response after weeks of having problems. I didn't get an apology, or an explanation of WHY my IP got blocked in the first place, how I could avoid the problem in the future, etc.

Very disappointed with the service I was provided, and I will definitely be switching hosts at the end of my service period.

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Brett 20 Mar 14

Support is disgusting and VERY UNHELPFUL. Just want to reset your account when it has been hacked, so you lose all your websites and information.

Online support can't do anything - everything has to go to tech support via email. Takes day to have the simplest tasks completed.

My account has been hacked 4 times in 6 months, even with random passwords.

Don't waste your time with this company!!!

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David Smith 19 Mar 14

I have to say, I have had a fantastic experience with Hostpapa. They have hosted my website with minimum problems. I have loved the contact by their support team and its great to know that a team of dedicated people are here to help me build and host my website. The pricing is fair and you get a lot for your money. You get all the tools needed to create a good working website with all the features you need such as google ads, shops, facebook connection etc.

The uptime is fantastic and I have had no problems since I put my website up onto the internet. I have had regular calls from the company to make sure I'm happy and that if I need anything at all I can ask them. Hostpapa is a company that is reliable and easy to use and I have recommended it to all my business partners, you too should consider it seriously if you plan on building and hosting a website onto the world of internet.

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Bryant Dodd 19 Mar 14

I am glad that I started using HostPapa, they provide me with great service. I could go on and on about the the many tools they provide, and very simple to use.

Hostpapa also has friendly support, and you cannot get that just any where. The support staff is pleasant to speak with and they care about my needs.

Hostpapa is better than my old web host, I mean a lot better, they keep my website running and that means a lot to me. I highly recommend them to anyone needing a reliable web host.

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Martin boudreaux 8 Mar 14

these guys have a great product for a great price!!

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Ignacio 6 Mar 14

HostPapa is the best choice I made. I'ts a really good service and the price is the lowest in the market plus %100 green power servers!!!

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Alexis Kennedy 6 Mar 14

We just got a mail saying: "Take 5 minutes, submit your positive HostPapa review to one of the sites below, and in return we'll give you up to $36 worth of HostPapa services!"

Unfortunately we just left HostPapa. We had weeks of complaining when we had 500 errors, and being told the issue was resolved. The fourth time we contacted support, we were told instead: "Your account has way to many connections for shared host you will need to looks at moving to a VPS or dedicated hosting account. Unfortunately at this time we only provide Shared hosting accounts."

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Yves Hache 6 Mar 14

every questions were answer to 100% of my satisfaction

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Prashant 4 Mar 14

Very impressed with the Support, Cpanel and uptime of Hostpapa.

Haven't had any issues with my hosting. Mainly using for hosting as they give unlimited space. And super cpanel as well.

I've been using Hostpapa for a while now and will be keep using.

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Krabel 21 Feb 14

I see HostPapa as a strong web host with a good, solid offer. Although there are cheaper hosting plans on today's market, HostPapa's high quality level and to support green energy is worth the price.

They have a good support with telephone, live chat and a large knowledgebase in their web hosting plan.

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stan 15 Feb 14

Avoid at all costs. They have registered two identical domains at one point (though I don't know how this is possible). It takes weeks to solve problems because of the neverending exchange of emails through their tickets system!

They save your credit card details and charge it without your consent for services they provide / supposed to provide

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Steve 13 Feb 14

I setup a reseller account with Host Papa and immediately had email bounce back issues. It turns out the IP was blacklisted and their solution was getting me to purchase a dedicated IP for an additional three dollars per month.

Ixwebhosting includes 10 IPs and host papa doesn't give you one, ridiculous!

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Troy 23 Jan 14

If you require a low traffic site for your blog or maybe a small CMS for your school or organization then Host Papa may meet your requirements.

I converted my WordPress blog to a static site because of the slow performance (using Jekyll). Obviously the static site was much quicker but i was still getting 503 errors simply from testing my new site.

Clicking on the sites links every 2 to 3 seconds was enough to cause a 503 error. How else are you suppose to review the look and feel of your new site?

Support responded by saying the following:

"The kind of testing you are doing is causing too much load for our server. Please do not test in that way anymore."

It took over 3 days and 4 support calls to get this response. I definitely would not recommend Host Papa for any revenue generating site. I will probably end up using Github Pages for my blog site (It's free).

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wasiq 24 Dec 13

they are the most shity company which i have ever seen. they supports sucks reply email after 24 hours. i got some marwell in some file. and they f********ing bastered delete my whole account. and i lose my client data i got sued. they are just bunch of idiots who dont know how to remove the single file from server. i even request them that mysql files dont get any marwell. but they are just bastereds's dont ever use there service. i waste my money

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Jocelyn Gardner 15 Nov 13

Seems that since the tech support has been moved to India, the quality has been going down the drain.

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brett 15 Nov 13

Horrible Horrible Horrible - I waited 2 days for them to respond, I was promised for 2 days that it would be a matter of hours, I called, I emailed, I logged tickets. Even when they said a manager would call they make me give a 12 hour window and they may call me but they are busy so it may not be then.

DO NOT USE THEM

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Dale Wood 23 Aug 13

I have been with HostPapa for many years without many issues. (Few times without service, sometimes with slower then average load time) However, when something does not work - thats another issue. My site goes down every day now at about 3pm - I have raised a ticket. Run all the test tools over the databases - cloned a copy of the site to another domain on the same server AND on another host. Both domains on HostPapa cannot load, but the one on bluehost is rock solid. No way can you talk to the admins, and if I start talking about cron jobs and databases or server load, then tech support knows nothing. All they have been able to tell me for the last 4 days is someone will look into it.

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JonG 19 Jul 13

It is okay when it works - most of the time, but support is non-existent. The worse thing about hostpapa is that if you try and host a basic website such as wordpress, drupal etc and it get hacked (as unfortunately these CMS are prone to hacking) then hostpapa automatically block your account and refuse to switch back on. the only option they offer is to WIPE EVERYTHING which includes any emails you have sat on their mail server. So if you rely on IMAP then this means a LOSS of everything. So I would not recommend hostpapa unless you really do not care about your data, your website or any care and time put into creating material hosted on their servers! Even to try and get a fix it you will have to work through a ticket system that is designed to avoid resolving your problem. Verdict AVOID at all cost unless like Hostpapa you really don't care about being treated abysmally as a paying customer.

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Nerav Mehta 17 Jul 13

Hosting was fine for a few users until last few months. Serious down time on emails which when you try and get support they tell you its because you have too many accounts. I paid for a unlimited service, but now i'm told you can't have more than 5 email accounts in one location. In other words i cannot have more than 5 accounts in my company as my company only has one broadband connection and therefore only one ip.

This is hardly the definition of unlimited.

They also used to be ok in terms of service, but now its awful. The process is you have to raise a ticket. Then someone replies, then you respond and someone else replies stating the same thing as the first guy. This can continue for days until you give up and raise another ticket.

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Chris Stevens 4 Feb 13

Service has become just horrible over the last year.

I've used HostPapa for many years with multiple accounts, had no issues until the last year.

Now I get frequent brief periods where my site is offline, and recently, it took them 5 full days to fix a hosting issue, and a different time, 3 days to fix a database connection problem.

Support does not care about the damage is causes when a website is offline that long. They just keep telling me someone will fix it.

Bad host, do not use.

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Bill Fuller 29 Jan 13

While I've never had another hosting service, I have had to deal with other hosting services.

HostPapa is, by far, the best and easiest to deal with.

Tech support is prompt and informative. Sales is the same.I've even referred friends to sign up as their current provider was severely lacking in many areas.

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Paulo Bellem 29 Jan 13

Been with HostPapa for 5 years now and they continue to be a great web host. Issues are dealt with quickly and efficiently. I have, and continue to recommend HostPapa to other companies and friends to use.

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William Andrew Finlay Stewart 27 Dec 12

A year later and HostPapa continues to deliver what was promised. Simply a great webhost

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Gareth 15 Nov 12

Hosting always down and real slow, don't put a wordpress site up there, even with patches and updates they will suspend your account and say it was due to a "phishing attack". Poor server in poor location, account banned twice now with no consideration to your business. I never complain when its been unavailable for 40% of the year. The site was a simple artist blog. Waiting now for them to get back to me, it looks like they just want to delete the files make me loose everything without a chance of a current backup. I do have a weeks old one. SO be careful, cheap is not always good. I'm swapping to dreamhost, I've heard excellent things.

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Metier Plus 31 Oct 12

Bad customer service 2 at 3 days to answer a problem ticket. Bad server settings for SugarCRM don't try.....

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Tina Waite 21 Oct 12

Support is absolutely terrible. I opened a ticket almost a week ago, tried to contact them via phone and online chat and still have not had a satisfactory resolution. Cannot access my emails and I'm trying to run a business. They just don't care!

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Andrea Hill 10 Aug 12

Update to my previous comments. Host Papa attended to all the problems with my website and website email .. after 5 days offline. I am now fully operational again and received an apology from their management and one month's free hosting. Their management also promised to review the problems with their staff.

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Daryl 25 Jul 12

I've used Hostpapa for about a year now, price is fantastic and full of features. However I've found it to be very unreliable. Our website tends to go down a few times every day for a few minutes. Its more of a nuisance than anything if I'm trying to work of something. I have to leave for a few minutes, and return and its usually back online. Of course support reports no problems on their end.

Lots of email issues, complaints from customers that emails are not making it through. Again, support has no clue as they cannot repeat the problem.

Having to switch hosts today due to the email after discovering most of the staff was using live.ca or gmail for email as they can't be bothered with the hostpapa mail.

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Hilary Gray 16 Jul 12

My first research brought Host Papa to the top of the list when I looked for a new web hosting site. I believe they are Canadian and that was important to me. I like the green features. I experienced some difficulty (due to my ignorance) switching from my previous provider and the Host Papa technicians were very patient with me and helped me through the process. Just what I needed. Thank you. The renewal process is a snap, with timely warnings and ease of transaction. I like the choice of mutliple years' subscriptions.

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Brett R. Harvie 11 Jul 12

Hostpapa.ca is far and away the best hosting service I have ever had pleasure to use. I host two different sites with hostpapa. They are prompt with their customer service and tech support, and always send out greatly appreciated notices of maintenance well in advance. The price speaks for itself and I wouldn't use anybody else

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Colin Langshaw 10 Jul 12

I had never planned to host sites personally but when I experienced how easy HostPapa was to use setting up my webpage for my business I jumped in with both feet. Keep up the good work HostPapa

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Nicolas Brassard 30 Jun 12

Host Papa does not understand what the web is about. As a web agency, we need to be able to move from hoster to another real quick.

I have been contacting host papa many times and they often. They could not even change a nameserver!!! It's been 3 days now.... Too long for a change that takes 30 seconds to do.

They don't care about there customer. Don't ever go with them

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SM 1 Jun 12

Don't go with Hostpapa if you are a business and intend to grow.

My emails kept bouncing back to clients and Hostpapa could not fix the problem. So I gave up on them and attempted to cancel services and transfer domains. It has been a week and my website and email are dead.

First, they wouldn't cancel the account and give me my EPP code. I had to go through hoops and they kept sending me instructions to cancel which I already did. Then when I finally got the code, they still had to wait and send me yet more emails to ask if I had made this request. So far, it's been a week and nothing has happened yet because the ball is in their court to release the domain rights to my new registrar.

So even though they register your domain for free, DON'T!! Pay a little more. I didn't realize this..never ever again. I am using gmail to correspond with my clients. Very very unprofessional, telling everyone my email and website are down.

DO NOT USE HOSTPAPA!!

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Solona Armstrong 20 Mar 12

I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.

HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.

Upon logging into a new reseller account using the info provided in HostPapa's welcome email, I noticed one of my clients' names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients'.

HostPapa's representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.

Recently, one of HostPapa's representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.

The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.

I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I "Liked" their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.

Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?

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Tanja 16 Feb 12

I am updating my earlier review to an "average" status for Host Papa. After many emails and calls to their customer service with no resolution of our issues, I filed a complaint with the BBB. Whether coincidence in timing or not, I was contacted by a CSM at Host Papa within 24 hrs of the complaint. They are well on their way to trying to resolve all of our issues. We'll see how the next few months go. They were fully accepting that the way our account has been treated was very poor - and they were apologetic. I am now having no issues at all getting through to a live customer support rep. Let's hope it lasts.

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Pauline 31 Jan 12

I have sites on hostmonster, Dreamhost, Network Solutions, hostpapa is the worst. I used to have my own site at hostpapa until it kept going down. The excuse was that they just did a mailer and had a huge response! Their technical support called me back after 2 days. Their 24-hour support line is never answered. Now, I only have one site left on this server: http://www.vancouverlutheran.org/ and it still goes down from time-to-time. Unbelievable!

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Ian Millard 16 Jan 12

In my opinion - and that of many others - HostPapa has a multitude of problems with customer service and honesty.

In direct contradiction of ICANN regulations, they will list themselves at the domain name administrative contact. Essentially, they are taking control of your name, and will do everything they can to prevent you transferring it away - unless you pay "renewal" or "unlocking" fees.

ICANN does NOT allow a "losing" registrar to extort money to release a domain name for transfer.

If you want to complain about registry problems, send a copy of your message to the "real" registrar, TuCows. HostPapa is NOT an ICANN-Accredited Registrar.

I believe that HostPapa is a business front for TuCows who is an Accredited Registrar. HostPapa has "offices" in England and France so they can avoid taxes, and appear 'international.'

My advice, based on my experience is: stay away from HostPapa. I really don't care how "green" they appear to be. I don't think they can be trusted. I have removed my names from their clutches, and cancelled all services with them.

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Chris Petts 10 Jan 12

HostPapa's ticket system is a problem. They fail to resolve issues because this system cannot accomodate faults.

I have been mis-sold, over-charged and now suspended because customer support couldn't or wouldn't respond in time. I have been holding now for 22 minutes and counting.

Very poor standard of service. Will not use or recommend Hostpapa in future.

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William Andrew Finlay Stewart 2 Nov 11

I've used it minimally, but have had excellent service, and I appreciate the environmental consciousness.

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Bill Harrop 29 Oct 11

I started getting log in failures so tried to investigate the reason. I discovered my account had been suspended.

On raising a ticket with CS as to why I received a reply that they had emailed me the day before with the reason. I received no such email.

I have since, despite repeated requests, not had any replies to my requests on how to solve the issue, or to give me an estimated time frame, absolutley nothing. So as thing stand I am one year in on a 3 year package, yet have no access to my account, and no web site to point to (email has also been suspended).

I had used them for other sites, for a number of years (and still have several domains/sites) with no problems in the past.

However this experience will have me looking elswhere.

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Marie-Michele Hayeur 18 Oct 11

I have had a website for a long time but only since I'm with hostpapa I've been 100% with my hosting company. They answer to all their e-mail (questions) very fast and most of the time you can also catch them online on chat! I love it.

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Camille Mseikeh 6 Oct 11

This review completes an earlier one, please see http://hostjury.com/reviews/225

First, let me say. My review is indeed to excessive. At the time, after 4 days of having the site down, I was not happy, and made the review. But here are the facts:

The site went up after two days and not 4 days. However, Hostpapa DID NOT email me telling me things are back to normal. So I was left with the impression that they are still working at it even after four days;

Now I tried to access the site after it was fixed and always failed. BUT, that was because, Hostpapa blocked access from my IP. Clearly that was an innocent mistake from their part. They may have somehow imagined that my IP is where they are being hacked. SO, I try to access and can not. I had not receive any email saying we fixed it; and I am receiving emails from tech support telling me everything is normal. What conclusion should I arrive at. I thought they are lying.

So bottom line, I understand no one can ensure the site will ALWAYS BE UP. I understand the site will be down for some period. But, two days and half to bring it back on, is rather long, beside all the issues I mentioned above.

But I must also say, the response from tech support was within reasonable delay; six hours or so to get an email back in such a situation is understandable, AND MOST IMPORTANTLY, it would be unfair from me to call them liars when in fact we had a misunderstanding.

I withdraw my review. In fact, I am happy with the way Hostpapa corrected things. I would still recommend them to anybody wanting to do business on the web.

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Bob Mikels 8 Sep 11

I now have extensive experience with Host Papa. It has changed significantly over the course of the 10 months I have been with them. Support was poor from the beginning, but as time has gone on, their capacity planning has tanked and now on-line response times at my site are down significantly and my site is frequently off-line for periods greater than 5 minutes.

Additionally, although HP purports to be Toronto based, in fact they are French owned and actually based out of France.

Domain names registered through HP have all of their contact information set to HP's people, not the registrant, so if you are registering a new domain name, or transferring an existing domain name be aware that you are going to lose control of it.

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Bryony Blyth 2 Aug 11

As a basic hosting company, Hostpapa are fine but their customer service can be really slow and very unhelpful. I guess you get what you pay for, which isn't a lot!!!

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M Patry 6 Jul 11

Great web hosting company, I highly recommend for just about anyone. Dont let the low price fool you! This is high-quality hosting.

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M 16 Jun 11

I'm surprised by how many bad reviews hostpapa has received. I do not run high traffic websites... (I would not use shared value hosting if I did), but switched to them a few years ago and have never had problems. My switch was seemless and I've had positive experiences with them since.

Compared to a big name in domain registry/hosting ... they are running the latest stable PHP which is great. Thanks for keeping up to date HostPapa!

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Dale Quaife 14 Jun 11

HostPapa provides me with a good value hosting solution with many plan features and a quality service. HostPapa does seem to have some issues with customer service and tech support, however I would expect that this is mainly due to the lack of customer calls that are taken as the service is intuitive and quite easy to use.

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James Wichall 31 May 11

Terrible service, every email takes 2-3 days for a reply.

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Dominique 10 May 11

It was a dark and stormy night, haha ...Seriously ... Thought I'd lost everythign! Thanks to the team at HostPapa for getting me back up and online in no time. I was really worried!

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ljs 29 Apr 11

2 years with host papa, waited days for support response, want to charge £23.98 to transfer domain to new domain registrant.

Internet Pirates.

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Steven Fennell 28 Apr 11

The support service is appalling - they don't answer e mails and I couldn't get through by phone.

An appalling experience and I would recommend that they are best avoided if you think that you'll need any support or contact of any kind.

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J. P. Trahan 7 Apr 11

HostPapa's customer support team is top notch. They answered my email right away; and were even vailable by phone when I was in a real pinch. My last host helped me get set up ... then I could never reach them again. HostPapa doesn't seem to leave customers out in the cold like this.

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Alex G 28 Mar 11

They are terrible when it comes to customer service, cancellation, or any account adjustments. They just kill time to push you through another year of terrible hosting. Trust me, you never want to give your credit card information to this pirates.

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Jonathan P 22 Mar 11

I don't know what host the 4 and 5 star reviewers signed up for, but it sure doesn't seem like hostpapa.

I paid for a 3 year package, had to phone them for activation but was on hold endlessly. Well over an hour in total, gave up. Called sales, got through in 1 minute, cancelled the order.

Overall:

Terrible, could not be worse. No service provided at all.

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wendy henry 22 Mar 11

What a horrible experience at host papa. no service, no website- a complete rip off!

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Will 14 Mar 11

Completely inhuman scam mungouring insensitive arsesholes. A complete and utter nightmare

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Dominique L. 9 Feb 11

I transferred my domain once I realized that Hostpapa is a green web host, I didn’t realize what I was missing. Their support team made the transfer so smooth and my services were never greater! Downtime is rarely seen compare to my previous host, CSR is very prompt online unlike the previous and they don’t take you around in circles. Very straight company, I’m very satisfied and I’m convincing friends to make the move too.

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A M 7 Feb 11

IMPOSSIBLE TO CANCEL 3-4 DAYS RETURN EMAIL, KNEW FROM DAY ONE THESE GUYS ARE UTTER AND I MINE UTTER SHITE.

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Meghan 3 Feb 11

Do NOT use this host! Absolutely no support available, did not reply to any support inquiries, cut me off on online chat support, currently going through the BBB to get them to give me my money back. Asked for a phone number to talk to someone about getting my money back and they couldn't give me one, told me someone would call me and of course they never did. Worst service I've ever had from a company!

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Igor 17 Jan 11

I was switching through budget hosts every couple of months due to various service interruptions.

Ever since my friend told me about hostpapa 3 years ago, I haven't had any problem.

Great service, good people.

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Chris B 3 Jan 11

Up until recently, I enjoyed my time with Hostpapa. However I've found their level of support and turnaround time to be less than acceptable. I would appreciate an acknowledgement of my ticket within 24 hours of it being posted no matter what day of the week it is. I've now been waiting 96 hours for a reply. I do appreciate that Hostpapa provides online chat, but the operators at the other end of the 'line' can't help me. Very disappointed and now looking to move a number of clients elsewhere. Customer service should be any providers number one goal!

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Lisa Bogan 1 Jan 11

I think they have the worst possible customer service ever. They are terrible about responding to their customers, even though I have been a customer for three years. I am currently trying to switch because my website was not visible after I renewed and no one at hostpapa seemed to think this was a big deal and did nothing to help me.

Switching has been so frustrating because they are being extremely slow about releasing my domain name and any other procedures that need to be carried out for me to switch.

This company is so unprofessional - I would never recommend them. Not to mention they don't have 24 hour customer support, which most hosts do.

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David 22 Dec 10

They could not seem to get out of their own way. I wanted to transfer domain registration along with the site and it required a separate process that took several days to invoke and then nothing happened. My old registrar (directNiC who was even worse) was not allowing me to make the DNS changes and Hostpapa took its time in transferring the domain, so I am stuck in never land, and no one at HP seemed to care enough to help me.

I would not recommend them if you are transferring.

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Amanda Nichol 9 Dec 10

It has been great! Everything on the site is easy to understand and VERY user friendly. On the few occasions that I have not been able to figure something out the phone has been answered quickly with little-to- no wait time and they have helped me in a courteous and professional manner.

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Glenn Wilson 9 Dec 10

It was touch and go in the beginning as I think my website was put on an overloaded server. But it was soon rectified and it's been smooth and reliable ever since.

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Renato Nolivos 9 Dec 10

I love it, i have never had a problem, it has everything i need.

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Cameron Roach 9 Dec 10

Pretty easy to get an account and get setup, any problems have been dealt with in a timely fashion.

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triveni fine arts 9 Dec 10

As I mentioned earlier , you need to help ameautures who build simple web sites and make changes to their exisitng web sites, Yahoo offers this assistance to its customers

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ICS Technologies 9 Dec 10

Really good hosting plan. Really cheap price. Never had problems in 2 years and the technical support is very friendly and useful. I really recommand this hosting solution.

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Schulich Resume Gateway 9 Dec 10

So far I've had a great experience with HostPapa, little to no technical issues, and when they do happen, the staff is quick to resolve them. Our website consists of many student resumes in pdf format, and so far we've received positive feedback from users of the website in terms of loading speeds.

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Karl Kannstadter 9 Dec 10

I've only ever had to call HostPapa once, when I set the account up and transferred a domain. That was 2 years ago!

And the green energy thing is a bonus.

Keep up the good work.

Karl Kannstadter

Your Journey

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Robert R Moore 9 Dec 10

I cannot say enough good things about HostPapa. As a new web designer I had problems with other local hosts so I decided a change was necessary. Looking for a Canadian company HostPapa topped the list. I made the change and have not had a problem since. Their Customer service and Support staff were friendly and helpful. Thank you HostPapa

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Roselyn Reynoso 9 Dec 10

Very good host I think more tips about the features

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Rivière Mathieu 9 Dec 10

A very good support and fast execution.

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Paulo Bellem 9 Dec 10

I have been with HostPapa for over 3 years and they have been great. Any issues have been dealt with quickly and efficiently, and their technical staff are very knowledgeable. I would and have recommended HostPapa to other companies and friends to use.

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Evan Craig 9 Dec 10

HostPapa has been really beneficial to making our company website. We're an environmental products company and it was really important for us to get green hosting for our website.

The ease of use made it so our website was up and running in a matter of days instead of weeks.

I have used Dream Weaver before, and though that offers a plethora of features anyone can start making a site good looking site with HostPapa!

The online email has also been really handy in checking messages when i'm away from my computer. Everyone in the company has found it super handy.

In total I love HostPapa, it was really easy to pick up and start using. All the features and freebies have been really good and I looking forward to using them for years to come.

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Dane Stevens 9 Dec 10

Host Papa is a fantastic Web Hosting Company. They have always been easy to work with, always ready to help and are very quick and efficient when it comes to fixing a problem.

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David McQuiggan 9 Dec 10

Efficient. Easy to use. Great Support.

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Paul Venno 9 Dec 10

A great hosting site, a great price, plus environmentally friendly too! I've always been happy with the value and quality of HostPapa!

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David Stewart 9 Dec 10

I have enjoyed your sevices. The database options are great.

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Kelly Taylor 9 Dec 10

Hostpapa has always been reliable and very helpful support staff anytime they were needed.

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Paul Venno 9 Dec 10

A great hosting site, a great price, plus environmentally friendly too! I've always been happy with the value and quality of HostPapa!

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David Bird 9 Dec 10

I have used host papa for my web development projects for a number of years now and have found them to historically have excellent uptime and support. I also like the stable cpanel feature set they offer and their price for resources is very competitive.

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Les and Jane Oke - AlphaSolar 9 Dec 10

Thanks HostPapa,

We have been using your service for over a year now, and the experience has been great.

For 5 years we searched for a server who provided green hosting as we are a company that specializes in Renewable Energy Products, Solar and Wind Energy.

And the cost... unbelievable at $5 per month.

But, the most important part is the service. Our previous hosting accounts (4) the service was horrendous, but every time I ask a question of the Hostpapa staff it is answered quickly and in detail.

The detail is important as we are not really 'techies' over here, no geeks in the office here, our main focus is our customers and Hostpapa allows us to do just that. Focus.

We appreciate that.

Just paid our bill for the upcoming year, we were actually searching for how to do that on their site as we did not want to lose this account, you guys are that good.

Keep up the great work, we trust you guys and feel you are a very important 'partner' in our success online.

All the best,

Les and Jane Oke

Owners

AlphaSolar.com

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Annie Dubreuil 9 Dec 10

I do find your servers a little slow some times, and tech support closed a ticket one time, before I could tell them if the problem was really fixed.

But Hostpapa offers such a great plan: unlimited space, green hosting, domain for life, unlimited domains, all the marketing credits included, etc. Plenty of great value for the affordable price!

I am proud to be one of Hostpapa's members!

Thank you!

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James Hutchison 9 Dec 10

I switched ISPs a few years ago to HostPapa, and have had nothing but good experience with them. Their customer support is always top-notch, in that you always get someone who can actually fix your issue then and there, as opposed to a call dispatcher. The amount of disk space, the bandwidth, and the features make this hosting facility the best I know of. Great value for my money!

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James Shim 9 Dec 10

Hostpapa is a very good, easy and reliable host.

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Bobby Bougie 9 Dec 10

I've been a programmer-analyst for over 13 years specialized in Web apps. development and I've seen my fair share of Web Hosts. By far HostPapa has been and still is the best for the price, always quick replies to my requests and easy answers to my questions.

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Obvs.ca 9 Dec 10

Things have been great, i am new to starting websites things are very easy to start up with all of the added features and the fantastico deluxe. I now have word press in stalled and couldn't be happier.

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Kamel 9 Dec 10

I'm so satisfy, I have many account with you and I suggest hostpapa for all my friends each time when someone tell me about a hosting

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Bobby Bougie 9 Dec 10

I've been a programmer-analyst for over 13 years specialized in Web development and every time I need help or a service the HostPapa team is always fast and reliable.

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Julian Mendl 9 Dec 10

I've hosted sites in England and Australia and I've never come across a host as good as HostPapa. Excellent service, although they're so reliable that I never need to use it.

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Kamel 9 Dec 10

I'm so satisfy, I have many account with you and I suggest hostpapa for all my friends each time when someone tell me about a hosting

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Shailesh Patel 9 Dec 10

HostPapa has excellent customer service. When ever i needed they helped me straightaway. I am really happy to host with HostPapa. I would recommand host papa to anyone.

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JMK 9 Dec 10

I've been using HostPapa for over 2 years now, initially for personal fun websites and last year have added a business website to my hosting plan. The value is undeniable - one price and the ability to add as many domains as I want to under that umbrella is fantastic! The tools and software options are fabulous - I use those for my personal sites - and the options for your own controlled software is also there which is great.

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T Esseltine 9 Dec 10

OK, but one of my co workers on my recommendation also signed up only to find 5 mins after she did sign up one of Host Pappa's ads which offered a discount. She is unable to take part of that discount even after contacting Host Papa. I am not impressed by that at all.

I would strongly urge people to search Host Papa and find the best discount as they offer several. Also make sure you sign up for the Canadian or US company as applicable to you.

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Rory 9 Dec 10

I use this site for both personal and business uses, and have recommended this host to numerous people (who have switched) and find them reliable, easy to deal with, and professional.

Highly recommended.

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Julian Gibbs 9 Dec 10

All issues dealt with promptly. Canadian + green.

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Monica 9 Dec 10

Reliable Canadian web host. Never had any issues. Recommend them to all.

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Dale Saulnier 9 Dec 10

Excellent service, quick to respond to tickets either by phone, email or live chat. I've been with this company for several years and I have absolutely no complaints.

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Sandesh Manandhar 9 Dec 10

I have been using host papa for two years now and it has always given support and provided wonderful service whenever needed. Its for sure that I will never move on to another hosting provider.

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Sibylle Baker 9 Dec 10

Over the few years I have been with Hostpapa the Service has been fantastic !

I enjoy the News Letters and the few times I called everyone was friendly and very helpful.

A TOPNOTCH Hosting Company

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Alexandre Pereira 9 Dec 10

looked for reliabilty and so far hostpapa has given me 100 percent uptime and never seen my site down.

Control panel is easy to use and so much great features.

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Robert Everson 9 Dec 10

I host eight sites and all my web owners are happy with the level service compared to my last hosting site were I regulary recieved complaints that the web site was "down again".

The service, the tools, the plan. Wow!

Something I really appreciate the notices when site updates are scheduled.

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j 9 Dec 10

been good, no problems since 3 years of signing on, when i had questions tech support was fast and resolved any issue.

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syed 9 Dec 10

very good support and customer service.

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Joelle Aikens 9 Dec 10

Hostpapa has everything needed for any webmaster and more, their pricing is compatitive, Support assistance is outstanding and service is excellent.

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anne clifford 9 Dec 10

I am a freelance web developer and have been using hostpapa for 3 years. I use my server space to build a lot of my projects when they are in development. Because of this I use a variety of 3rd party software. I have never run into any roadblocks with what I want to build. Unlike some of my clients hosting providers where I often find myself having to instal platform basics like phpmyadmin.

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HomeMovies.Ca 9 Dec 10

I have been online since 1982, the internet/web since 1992. Of all the many, and I do mean many, Internet Service Providers I have dealt with since 1992, Hostpapa is definitely the very best. I have no complaints. I know I'll never need another ISP. My buck stops with Hostpapa.

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Andrew Ahmed 9 Dec 10

HostPapa has done everything I've needed, plus more. I have no complaints.

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Dave 9 Dec 10

The hosting service is really reliable and the staff is really friendly. I heavily rely on my site at all times as the site administrator so I love how they are always available to help. The are quick to respond to emails and it doesn't hurt that they do good for the environment! Check them out!

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Amir 9 Dec 10

I can say that switching to Host Papa was one of the best moves and I been reccomanding it to everyone that I have come across.

very easy and friendly program to use and work with specialy if you are not very thechnical like me.

with reliable and gast response tech support is been a good experience for me.

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Jacques S. Mailloux 9 Dec 10

The CPanel is a really nice feature, which makes it easy to manage the entire Website, including the FTP.

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Tao Dong 9 Dec 10

Very good and handy

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Matthieu Gagnon 9 Dec 10

J'ai vraiment été surpris de la rapidité avec laquelle on a repondu à mes question, j'ai facilement pu mettre mon blog en ligne et le service est fiable, il n'y a jamais eut de downtime à date.

Le cpannel est très complet avec beaucoup de services et les dernière version de php et mysql.

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Monica 9 Dec 10

I am just an average Jo and I don't know much about the technical side of running a website, but with HostPapa I've never had any problems accomplishing what I want. Everything is straight forward and easy to use.

I am very happy with my HostPapa experience.

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Amir 9 Dec 10

very reliable, with a lot easy and user freindly software to use and create your website which saves a lot of money.

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Jean Grenier 9 Dec 10

When we looked for a server to published we finally found Hostpapa that offered an amazing price/deal for three years. Our Website home page is very heave, but hostpapa is greatly efficient to open it quickly!

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Chris Strasser 9 Dec 10

In the two years that I've been with Host Papa, the price & service has been second to none. I've never had any downtime & when any issues have come up...Host Papa's online support has quickly rectified the problems. Top notch in my books!!

A loyal & happy customer!!

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Laszlo Lipovics 9 Dec 10

always up and reliable!

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Valerie 9 Dec 10

We have begun recommending HostPapa to other small businesses. The service is reliable, a number of features are included with the hosting price, and the green energy use is very important to us.

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Epic Focus Photography 9 Dec 10

Hostpapa has been a stable host for my business! on the odd occasion that a problem arises the support service is quick to explain or correct the situation. communication is excellent!

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Bill Campbell 9 Dec 10

I have been with HostPapa for over 3 years now and I have no need to go anywhere else. With HostPapa it is all included. I give HostPapa 5 stars in everything they offer and do. Thank You... Thank You....

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James Wilson 9 Dec 10

HostPapa makes website development with e-commerce easy. The support is great and provide prompt service.

Highly recommend to the average end user.

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Marc Chamberland 9 Dec 10

Love it, it was simple to pick a plan and to receive my info later.. though I found the transaction time a bit long..

Love the fact that its canadian too!

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Afshin 9 Dec 10

Overall it was a pleasant experience. HostPapa is very reliable and never let us down. The staff are very friendly and helpful. I love the fact that it's a Canadian company as I always choose to support the Canadian businesses. Go Canada Go!

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Clive Woodrow 9 Dec 10

Never used a web service before. Read a number of reviews and so many people said good things about Host Papa that I look further at the companies service. I felt that your web site was honest, easy to understand and the fact that it was all green energy, I was "sold".

My final test was to call your customer service department. I had a number of questions and your folks were helpful and not pushy for the sale. THAT SOLD ME. You care more about me as a customer then my $'s.

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Bravo Academy 9 Dec 10

Excellent value and service! I would highly recommend them for all the extra features. Very easy setup and operation yet powerful enough to power any website!

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Charles-Antoine Carrier 9 Dec 10

Il y a seulement eu un problème en 3 ans d'affiliation avec Hostpapa. Je conservais des copies de sécurités de mon site dans un fichier de mon site web et je ne savais pas qu'il était interdit... votre admin réseau m'a envoyé un message me donnant 24 heures pour tout supprimer sinon mon compte était supprimé!

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Desmond Edwards 9 Dec 10

Hostpapa is great and the pricing is right up there (not to mention it's an advertising tax write off!) Their customer service and Tech support is unparalleled! I doubt I'll ever leave.

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wayne morecombe 9 Dec 10

We've been with HostPapa for a couple of years now and have nothing bad to say about our provider. We are not webdesign people, or extremely computer savy so we needed help uploading our initial site, and they were helpful in getting us up and running with very little trouble.

We have encountered no hidden costs, if there has been any service interuptions an email has been sent out informing us of the times and dates, and it seems that there is lots of features and tools available for us to use to make our website better.

I have no problem recommending HostPapa as a service provider.

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Jill Brighton 9 Dec 10

Reasonable price, excellent technical support. Friendly and helpful. They helped me tremendously when I was just setting up my website. Great work.

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Karine 9 Dec 10

I tried many hosting companies before Hostpapa. What made me change from one to another was mainly the price, but also the service they offered. Then I discovered Hostpapa, with lower price, great customer service - even in french - and, for me it was an important part, is a "green web hosting".

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Jeremy Kennedy 9 Dec 10

Stable hosting, with lots of easy to use features. Quick responsive customer support. Proud supporters of 'green power' to soften our footprint. Very happy with the service.

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Randy Young 9 Dec 10

Great hosting with fast service

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Rene Demers 9 Dec 10

To date, I've been able to get reach support and get valuable reponses to both technical and business related questions quickly and without hassle. I've never been made to feel "foolish" with even the craziest of questions.

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Gary Bromley 9 Dec 10

A wonderful host site with professional support. I love their green attitude. I would highly recommend HostPapa.

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Lloyd Fridenburg 9 Dec 10

After having some bad experiences with other hosting companies, I was initially attracted to HostPapa because I was looking for a host that was somewhat local. Their use of "Green Energy" was a bit of a bonus.

After hosting my first site with them and experiencing their superior level of customer service I brought a second site online. I am in the process of transferring two more.

I also manage three other sites that I have developed for other clients and always insist that they host with HostPapa. I know what I'm getting and I know that the level of reliability and service will save clients money in the long term. I strongly recommend this host to everyone.

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Rey A. 9 Dec 10

I've been with HostPapa for more than two years now and I`m happy with my decision of choosing them over other web hosting providers. They have proved to be very reliable, with excellent customer service and technical support.

I have not noticed my website being ever down, unless for scheduled maintenance, which always took place very late at night. Plan features are very good, good price value and on top of that, they are green!!!. Excellent reports on website traffic and other. I will recommend them to anyone.

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luc 9 Dec 10

A++ was with IPower before, that was a nightmare. HostPapa, nothing negative to say about. Super!

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John Latta 9 Dec 10

Things are great... we will continue to use Host Papa as the deliver excellent service!

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Jacob 9 Dec 10

Very affordable hosting packages, well suited towards small or mid sized websites. I've only had to use customer support a few times, but they resolved my issues quickly and accurately. The setup process was painless and fairly simple. Great value for the money.

Jacob

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John McLeod 9 Dec 10

I am fairly new to HostPapa. I was looking for an affordable way to create my own domain and have it hosted in Canada. What I have is now way more than I need but still a very good bargain.

When I was first starting I found their tutorials very good and when I still had a problem the support was fast and determined what was doing wrong very quickly.

I have yet to construct my web page but that is mostly because I don't know what I want to put on it.

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ICONICA Communications Inc. Trevor Joyce 9 Dec 10

It has been great dealing with hostpapa. All the tool are very easy to use and contunually updated to make them cutting edge. Support has aways been very helpful and get back to me with the answers i need to help me and my client grow our businesses. I would recomment their service to anyone, in fact I do referred them business all the time.

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JF Desrosiers 9 Dec 10

Everything was seamless. Though all I needed was a Joomla 5 installation, a MySQL database and few emails. I set up the site, imported the data and had everything running in less time I planned. The upload and site response time is one of the fastest I've ever experienced. That made the experience smooth on my nerves.

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Neroli 9 Dec 10

When researching for the creation of my website, I found that HostPapa offered everything I needed (all in one place for one price) to do it myself. It was easy and I didn't to have a lot of tech knowledge to do so. I recommend HostPapa to everyone. And it's very affordable!

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Jaimie Murphy 9 Dec 10

Hostpapa's pricing is very reasonable, their online support needs to be improved.

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Johnny H. 9 Dec 10

My experience was great. The price is very good for the features.

I use a lot of the features provided like the mailing lists, surveys, photo galleries.

So far everything works very well and is easy to use.

The only time I had to contact support was to increase the limit of the number of emails in the mailing lists.

I would definitely suggest hostpapa to other people.

I also chose hostpapa because of their green hosting.

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Thom Gordon 9 Dec 10

HostPapa has provided reliable, dependable service for several websites over the past few years. They always alert me in advance of any planned downtime and have been very quick at rectifying failures. While I haven't had to ask many questions, they have been quick to respond. Their control panel is relatively intuitive and I have never hit a brick wall trying to figure out how to support my websites or email services. They have several webmail interfaces and also support POP3 with no issues. I highly recommend them.

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Karen 9 Dec 10

Host Papa has been rated the Best hosting providers in Canada, and after using them for a few years - I am pleased to say I think they are! Their live-chat option is great, along with a ticket system. If you have a concern or questions - they are an email or live-chat away and show a willingness to help. The server package with unlimited space is extremely useful and I especially like how they will register a domain name for life with no fees, when a hosting package is purchased. Keep up the good work Host Papa!

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William Watson 9 Dec 10

I have joined Host Papa about 3 years ago and so far I could not be happier. I can count on one hand how many times the service had gone down. In most cases I received an email indicating the outage. Another reason for choosing Host Papa, It was a Canadian Company using Green Technology and that is important to me as a Canadian. Tech support has been top notch with informative staff. If the person on the phone could not answer my question I was promptly was passed off the a staff that could. The package Host Papa Offers is a great value, Have unlimited band width and storage really puts a person at ease know that is one last thing they need to worry about.

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Karen 9 Dec 10

Host Papa has been rated the Best hosting providers in Canada, and after using them for a few years - I am pleased to say I think they are! Their live-chat option is great, along with a ticket system. If you have a concern or questions - they are an email or live-chat away and show a willingness to help. The server package with unlimited space is extremely useful and I especially like how they will register a domain name for life with no fees, when a hosting package is purchased. Keep up the good work Host Papa!

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Bethel Prayer Ministry Toronto International 9 Dec 10

HostPapa is a reliable webhost I have been pleased with the comapny, besides the time that the server was down.

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Ramin Farsangi 9 Dec 10

My rating says it all: Everything Above Average, but pricing Average.

Sounds like a deal. Doesn't it?

In about two years of being with Host Papa, I have been generally happy.

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Bethel Prayer Ministry International Toronto 9 Dec 10

HostPapa is a reliable webhost I have been pleased with the comapny, besides the time that the server was down.

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Karl Loenhart 9 Dec 10

I have been with HostPapa for over three years. I have two addresses for which they are my provider.

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Brenda Grundt 9 Dec 10

HostPapa's customer support has always been able to solve my problems, and even advise me on the best way to move/rename/forward domains. A great company to deal with.

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Amanda Nichol 9 Dec 10

It has been great! Everything on the site is easy to understand and VERY user friendly. On the few occasions that I have not been able to figure something out the phone has been answered quickly with little-to- no wait time and they have helped me in a courteous and professional manner.

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Daniel Dreibelbis 9 Dec 10

I've been on for over a year, and it's proven to be beneficial to my website for quick access. And also proven to be pretty reliable.

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Michael Mueller 9 Dec 10

I have been with Hostpapa for about 4 years now, and I am very happy with them. Only on one occasion have a I had a problem with my account, and when I submitted a ticket, the response was quick and my problem was fixed soon after. Great host.

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Stacie Burnie 9 Dec 10

Satisfied

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Karl Loenhart 9 Dec 10

I have been with HostPapa for over three years. I have two addresses for which they are my provider.

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Karl Loenhart 9 Dec 10

I have been with HostPapa for over three years. I have two addresses for which they are my provider.

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jim swift 9 Dec 10

Hosting my website on HostPapa has been a trouble-free experience so far. The feature set is very good and includes everything I need and then some.

I used to host my site on my Shaw Cable provider but the feature set was sparse. So I looked around for a hosting organization and was very pleased to see the rich feature set.

I moved our Photography Club website to HostPapa and another photographer in the club has also just begun to use HostPapa.

I have no problems in recommending HostPapa to others.

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Tracy Wan 9 Dec 10

it's been great so far! no problems

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Tracy Wan 9 Dec 10

it's been great so far! no problems

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Brendan 9 Dec 10

I have nothing but great reviews for HostPapa. Not only do I use it for all of my sites, but I suggest all of my clients, their friends and anybody looking for hosting use it. I don't know any other service that gives me as much as I get for any price, let alone such a competitive price. Green Hosting and paperless billing etc... makes things even better, I try to keep my business as green as possible, and this just makes it even easier.

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Susan GB 9 Dec 10

We've been using HostPapa for just under 2 years now, and are extremely satisfied with their reliability, price, and features. On the rare occasion that we've needed to contact them (usually setting up a new feature), they've been quick to respond and help us get up and running fast. The fact that they use green energy is the icing on the cake!

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Atelier tectonic 9 Dec 10

I never worry about my website because host papa has been there for me for over five years.

You rock host papa

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Malik&Faë 9 Dec 10

I'm not an expert or no webmaster, just a small radio station website and HostPapa have been really easy to understand and use for now! Would really love to learn more about all the apps and special features...if I've only had more time!..HOSTPAPA gives it all!

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Pierre-Luc Pierre 9 Dec 10

Our first year was a very good year. It sad that I doesn't know about HostPapa before.

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Pierre-Luc Pierre 9 Dec 10

Our first year was a very good year. It sad that I doesn't know about HostPapa before.

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Malik&Faë 9 Dec 10

I'm not an expert or no webmaster, just a small radio station website and HostPapa have been really easy to understand and use for now! Would really love to learn more about all the apps and special features/rep...if I've only had time!...HOSTPAPA GIVES IT ALL!!!!!!!!!support/apps/video/competitive price rate..etc...etc...

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Michael Stefanyshyn 9 Dec 10

Hosted my site for for 2 years with no complaints

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greg hunter 9 Dec 10

very happy with the support, friendly and helpful.

no problems at all.

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RENTsquareVancouver Team 9 Dec 10

We have a positive experience using HostPapa for hosting our Vancouver rentals website. Easy to use platforms, reliable hosting, and very agood customer service. We also like that it is Canadian based and features a green hosting technology.

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RENTsquareVancouver Team 9 Dec 10

We have a positive experience using HostPapa for hosting our Vancouver rentals website. Easy to use platforms, reliable hosting, and very agood customer service. We also like that it is Canadian based and features a green hosting technology.

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RENTsquareVancouver Team 9 Dec 10

We have a positive experience using HostPapa for hosting our Vancouver rentals website. Easy to use platforms, reliable hosting, and very agood customer service. We also like that it is Canadian based and features a green hosting technology.

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greg hunter 9 Dec 10

very happy with the support, friendly and helpful.

no problems at all.

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Jak Birse 9 Dec 10

Rubbish support pretty much covers it.

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Jean-Pierre 9 Dec 10

When I looked for a web hosting company I came across HostPapa and was pleasantly surprised with their offerings (value vs cost). I was a bit skeptical that the actual service would be of bad quality but everything just went smoothly with my website deployment and was able to contact/chat with a representative who helped me with some questions I had. Their server's uptime is also great...

I would recommend HostPapa to other users without any concerns...

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Michael Fielding 9 Dec 10

Host Papa provided everything this novice needed to quickly establish and operate a club website. System reliability has been great.

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melDesign 9 Dec 10

Hostpapa is the best, it's easy setting up, and they have a really good tech support!

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Rene Waters 9 Dec 10

It's been good on the whole. I'm quite satisfied with the service.

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Len Cyca 9 Dec 10

I used iWeb on my MAC to develop my website so what I needed was a reliable hosting service that was easy to work with. HostPapa has more than met those needs. I post many client photo proofs to my website and all my clients have been very pleased with the experience.

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suzanne legault 9 Dec 10

I'm very happy with the tech help I get and the quick reply. I am new to web site management and the Host Papa team is always very understanding of this fact.

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Jean-Pierre Landry 9 Dec 10

When I looked for a web hosting company I came across HostPapa and was pleasantly surprised with their offerings (value vs cost). I was a bit skeptical that the actual service would be of bad quality but everything just went smoothly with my website deployment and was able to contact/chat with a representative who helped me with some questions I had. Their server's uptime is also great...

I would recommend HostPapa to other users without any concerns...

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Joel Grira 9 Dec 10

excellent Hosting Services

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suzanne legault 9 Dec 10

I'm very happy with the tech help I get and the quick reply. I am new to web site management and the Host Papa team is always very understanding of this fact.

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Paul Ng 9 Dec 10

a few years ago, I have trouble to get to my domain website since they upgraded the server, needed to re-install a couple times and is now pretty steady.

Ocassionally have email timeout, happened maybe every two weeks or so, but usuall the down time is within minutes, not hours.

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Carol Anderson 9 Dec 10

I have had websites with other services, and Hostpapa is one of the few which responds when you have an issue. As a result, I have moved a couple of sites over to Hostpapa. I am also very happy about the range of features they offer — a lot more for your money.

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Phillip Troop 9 Dec 10

I was looking for an inexpensive and easy to use web hosting site and Hostpapa is very good.

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Catahoula Ranch 9 Dec 10

I am very happy with Hostpapa, I find your web package very easy to use and understand. Our experience with Hostpapa has been very good, we have never had any down time, I have recommended it to friends and they have also been happy with the service, the pricing and features. I am also very happy to support a Canadian business that utilizes green energy..

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Rod Laframboise 8 Dec 10

Setting up the hosting account was easily done using the on-line application. The online support answered most questions I had when setting up the service. My one phone call to the support department was quickly and courteously answered. Overall great value and a great price.

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Lee Comeau 8 Dec 10

After alot of research, it came down to only one webhost. I chose Hostpapa for it's great value and most of all...helping to make a greener environment.

Very reliable and always keeping the clients updated, couldn't ask for any better!!

Thanks Hostpapa!! :)

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North Halton Heating 8 Dec 10

We have been with HostPapa for a few years and it is the reliability that has kept us with them. Our site is never down.

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Ed 8 Dec 10

Our host provides excellent service which they are capable of resolving my issues when it occurs. THey also have a 24/7 technical support which i think is very conveniant and a service that must have.

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Michael Watt 8 Dec 10

I switched to hostpapa a few years back after my last host refused to help with some technical difficulties I was having. I love Hostpapa. Their technical support typically responds quickly to solve any problems I may be having and I do not experience the frequent downtime that I had with my previous host... In fact my site is rarely if ever down!!!

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Greg 8 Dec 10

Just subsribed one month ago based on features, Canadian location and price. I have one main URL and three subdomains. The setup was easy and the design software has produced a good starter level web site.

Much better value than other hosting services I have used before.

Fully recommend it to others looking for a Canadian value based hossting service.

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Alex 8 Dec 10

Great host!! I've been using their services for a couple years now, no complaints. Of course I'm no computer wiz, so I'm mainly just using their services to host a very simple website. And for that, the features they provide is more than enough.

Very reliable, and great support team.

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Carlos Correa 8 Dec 10

Great hosting, everything has been smooth since the get go.

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Catahoula Ranch 8 Dec 10

The best Canadian web hosting available, with exelent features.They also use green energy which is important to me, and the planet.

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Jean-Philippe Fontaine 8 Dec 10

Everything goes well

Good communication with client

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Cheryl Youngs 8 Dec 10

Getting a domain name was really quick and easy.

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Tracie Lacroix 8 Dec 10

With HostPapa it was very easy to get my website started, and there are tons of options / templates to choose from. Overall I'm very happy with HostPapa and have renewed with them.

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LUNO 8 Dec 10

Everything's working smoothly ever since it's set up. no fault here

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luc 8 Dec 10

REALLY good i had four domains on it

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Kenn 8 Dec 10

Never had any problems, service has been prompt, and the price is great. Being green powered doesn't hurt either.

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Andrea Kelly 8 Dec 10

My website was set up by a third party and I have very little technical knowlege about its inner workings. That being said my site works well, I have never needed to contact HostPapa for technical assistance and the hosting works without any additional upkeep on my part.

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Daryl 8 Dec 10

We have been with Hostpapa for 2 1/2 years now and have experienced minimal down time. Our website has grown from a start-up company to where we are now and we have had no issues with the growth our site has experienced. I certainly recommend Hostpapa when I get a chance to.

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Sandrine E 8 Dec 10

Attractive price, easy migration from former host, I like the fact that I can speak or write French to someone from tech support, neat website you have.

I usually recommend HostPapa to friends who look for a host provider.

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Masoud Tasharofi 8 Dec 10

I have been with HostPapa for three years now. For the most part I have not had any issues, however just recently when I renewed my account with them, I have had a serious issue with my domain name.

Through some error on HostPapa's part, my domain name was never re-registered after my renewal, and my website has been unaccessible by my clients for over a week now without any progress. I have been in contact with HostPapa's technical support, however they seem to move at a snail's pace as it takes several days to get any sort of reply to my emails.

They also marked my support ticket as low priority, which is very disconcerting to me considering that not having any access to my website seems like a very high priority issue to me.

Over the last three years I have been very happy with Hostpapa's service and support, and I trust that they will follow through with re-establishing my website. However I must express my disappointment in the lack of speed and priority in fixing this issue on their part.

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Masoud Tasharofi 8 Dec 10

I have been with HostPapa for three years now. For the most part I have not had any issues, however just recently when I renewed my account with them, I have had a serious issue with my domain name.

Through some error on HostPapa's part, my domain name was never re-registered after my renewal, and my website has been unaccessible by my clients for over a week now without any progress. I have been in contact with HostPapa's technical support, however they seem to move at a snail's pace as it takes several days to get any sort of reply to my emails.

They also marked my support ticket as low priority, which is very disconcerting to me considering that not having any access to my website seems like a very high priority issue to me.

Over the last three years I have been very happy with Hostpapa's service and support, and I trust that they will follow through with re-establishing my website. However I must express my disappointment in the lack of speed and priority in fixing this issue on their part.

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Gilbert Toamro 8 Dec 10

I have been using hostpapa for a couple of years like the cpanel and the last upgrade is event better experience very reliable message if down time is forecasted.

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Amity M 8 Dec 10

Overall very good. The affiliate program will not pay out unless you are over a certain "quota". It could use some work.

Overall I have been very happy with Hostpapa's service. cPanel is very clean & easy to use. Lots of support for CMS etc.

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Tom Baumgartner 8 Dec 10

I have very little experience with designing and installing web site software. Things have worked very well on HostPapa. The technical support sections have been helpful. I used the free CubeCart software to implement an on-line store. I particularly like the add-on domain feature which has allowed me to add a web site for a local seniors group I am a member of.

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Peter H Fewster 8 Dec 10

Everything was easy to setup and whenever I had questions I always got helpful, knowledgable answers. I had one small problem with my SSL Certificate. After a few times with no resolution one of your reps went "above the call of duty" and solved it.

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James K 8 Dec 10

Hostpapa has been a great place for my domain for years. Their price is right and the service is excellent. Having a green initiative helps as well.

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Howard Clements-Gilbert 8 Dec 10

Very good, price and service are brilliant. The customer service/tech support is very good also, could do with a bit quicker response but other than that great.

Also the ability to buy and addon domains should be easier.

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Francois Saint-Pierre 8 Dec 10

Support is always available whatever time of the day. Great price/quality ratio and green business are the aspects that I enjoy the most.

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Sébastien gignac 8 Dec 10

Very reliable. Fast and precise support. Havé everything a small business needs

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Francois Saint-Pierre 8 Dec 10

Support is always available whatever time of the day. Great price/quality ratio and green business are the aspects that I enjoy the most.

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p.mihok 8 Dec 10

HostPapa is not only very reasonably priced and has the most amazing set of features, but they've proven rock solid, with no down time that I've ever noticed! I have recommended them to friends without reservation.

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Daniel MacDonald 8 Dec 10

My experience with Host Papa has been fantastic. I recommend it to everyone I know. When I first discovered the service I thought it might be a scam, because the deal was too good. However, a quick online chat (I love that option) with Host Papa and all my doubts were listed. All that, AND eco certified. It's ideal!

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Erden Ertorer 8 Dec 10

Everything works smoothly with HostPapa. Help line is always accessible. I recently changed my domain name, updating my website. I did not even look for another service provider. I recommend HostPapa for all my friends.

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Deborah Graham 8 Dec 10

HostPapa has been available every step of the process, from the beginning to past the renewal point now. They helped us get the domain name registered, and quickly. Customer Service has been very helpful with all the questions I have had, and the problems (mine, not theirs!) that I have asked them to help with.

I missed the renewal emails send to my old ISP's email address (I forgot to update my HostPapa account), and they did not take the site down, and helped me update my account and made sure the payment was applied to the right account and that everything is all set.

I am very happy with them, and I have never encountered a time when the site wasn't available.

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Jeffrey Yip 8 Dec 10

For someone with limited knowledge of the ins and outs of web related stuff, HostPapa has made it really easy for me to get my website up and running. I've run into a few bumps along the way, but the information that's been provided has generally been enough to help me solve my problems.

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Grasp the Universe 8 Dec 10

I picked Host papa because they support our environment by using green energy.

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Maximilian Hansen 8 Dec 10

HostPapa has been very helpful in hosting our web site and our needs overall. I'd Highly recommend HostPapa to anyone looking for a full service web hosting company.

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Erden Ertorer 8 Dec 10

Everything works smoothly. The help line is always accessible. I worked with them for my former website. I recommend them for everyone.

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Bill 8 Dec 10

I've noticed no downtime. The cost is the not the lowest I've found, but was happy enough paying a bit extra. Have had difficulty in registering domains in the past, but haven't used the new system yet. Used tech support once, and while it took them a while, they responded perfectly. I did notice that when I used the installer for phpBB at the time the version wasn't up to date and I had to manually update it, which can be a pain.

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Stephan Farley 8 Dec 10

It's an easy service to use. I cannot complaint for the price. The only thing is that sometime it can be slow for picture but that is not a really big issue.

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Tom 8 Dec 10

I thoroughly researched Hosts for my 1st ever web site. I looked at more expensive and less expensive Hosts. I read tons of Reviews. I even called several and talked to their rep's just to get a 'feel' for their company. In the end I felt there was only one choice and that's why I went with Host Papa.

I've had some questions and I've always received prompt, intelligent and considerate attention from the Host Papa staff. I eventually built a video blog on a WordPress theme with my own domain name. It's up-n-running and you're welcome to visit anytime.

I'm due to renew with Host papa and there's not even a question about it. Frankly, I'm looking forward to growing my business with Host Papa because bottom-line, I Trust them, and Trust has to be earned.

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Sink Or Swim Tattoo Studio 8 Dec 10

this has been a very happy and easy experience -- my first website and HostPapa has provided a no-hassle service!

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Ken 8 Dec 10

I transferred my website from Netfirms to Hostpapa because of the lower price. After that, I found it is easy to setup and transfer all content. Hostpapa provides me almost the same function as Netfirms does, furthermore with the unlimited bandwidth and storage space. I am also very satisfied with the access speed and management system.

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William Kimando 8 Dec 10

They are dependable and reliable. Always prompt to notify their clients when there is an upgrade of services or interference with the network. I recommend them.

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Louise Pelletier 8 Dec 10

Generally trouble-free. We had one issue with e-mails not getting through all the way but it was quickly resolved by our web-site designer regarding configuration.

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David Babowal 8 Dec 10

Extremely well-priced. Easy to set up and configure. Servers have been completely reliable. Absolutely no problems whatsoever.

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Andre Cote 8 Dec 10

Au tout début, HostPapa m'a fourni des instructions claires pour verser mes données sur le serveur et cela a grandement facilité mon travail. Et personnellement, étant francophone, j'ai trouvé très intéressant que HostPapa puisse me faire parvenir ses messages en français. À titre de client, j'y ai trouvé un réel avantage

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Chris Pedersen 8 Dec 10

I have been with Host Papa for nearly a year. I am due for renewal in a month's time and definitely will stay a customer. They have always been quick and helpful with their responses to my tech support questions.

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Carolyn Jackson 8 Dec 10

Generally a great experience with HostPapa. I am new to the site creation world and Host Papa's customer support was awesome in helping me determine what software to use and then how to use it. I never waited longer that 2 minutes when requesting online support. I wish I had signed up for 3 years instead of just one. Thanks!

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Vincent Chan 8 Dec 10

I like your live chat tech support. However, it sometimes gets busy, and very slow. Furstrating!

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John Vanderwoerd 8 Dec 10

To set up the web-site was quite easy and inexpensive. This is the first web-site I ever created. The only problem was my web-site was hacked and I didn't know it should be backed up. So I now have to re-create it but am too busy now. Hopefully in the new year I will get it fixed.

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Paul McAlister 8 Dec 10

HostPapa is always there when I need them. The hosting service is very reliable, which means a lot to their customers. The training videos are wonderful. I also like their green energy policy!

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Tara Anchel, ND 8 Dec 10

My designer chose HostPapa and I've been very happy with it for the past two years. Great price point for the three year package. I have been able to make changes easily to my page and figure out email features (i.e., automatic responders). Technical support has been timely the few times that I've needed it.

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Linda Marak 8 Dec 10

My experience with Host Papa has been a positive one. When I first set up my website, I really knew nothing about how to do it. HostPapa's tutorials and on-line tech support was very helpful. When I submitted a question to tech support, I received a prompt reply. HostPapa has sent helpful reminders and tips throughout the year as well which have been useful in my on-line business. Thank you HostPapa!

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Glenn Wilson 8 Dec 10

They've been hosting me for a couple of years now.

It was touch and go in the beginning - as I think the sever I was on was overloaded.

But it's been smooth sailing ever since.

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Ben Graham 8 Dec 10

I have had a thoroughly great experience with hostpapa. any problems i have had using features on the site were answered clearly and often the rep went out of their way to further explain or suggest other ways of getting to where i wanted to be. the response time has always been very quick and i like that i have options as to how to contact reps.

the number of times the server has gone down and the duration of the 'outages' has exceeded the 'guarantee' that hostpapa claims to have. i realize that sometimes things are out of anyone's control, but it is still aggravating.

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Ralph Nevins 8 Dec 10

i'm running three seperat domains & have told many people how please i've been

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Kevin Costen 8 Dec 10

I have enjoyed the service. I have had customer service issues. At times there seemed to be a lack of coordination between customer service and policy enforcement. This resulted in a suspension of service while I was waiting for technical help to get back to me.

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Joe Mayer 8 Dec 10

HostPapa was recommended to me by a friend's professor where he was studying graphic arts. After visiting the HostPapa website, I liked the price and plans offered and was also glad to find a hosting site located as I am, here in Canada.

I've only been operating my website now for three years but in that time I've had no issues. It's always been running smoothly and 'up' and even when maintenance has been required, HostPapa has always given ample notice as to when it may be slow and even then any minor inconvenience has been minimal. As with any service or product no matter how good, you find out just how good it is if and when you need support/service. I started my website with virtually no experience whatsoever and got a lot of help from HostPapa in the form of tutorials and even over the phone when I made mistakes with what was online. And any time I needed questions answered that weren't covered in the tutorials or FAQs, support was always there for me in a timely and friendly manner. I don't know when they sleep, but there seems to be someone almost always available to help you. And that's one thing I find invaluable is the support. When you have a problem and you need it fixed and quickly, that's when you'll find HostPapa shines.

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charles Lapierre 8 Dec 10

HostPapa has very high uptime, excellent customer service

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rick smith 8 Dec 10

good features, excellent tutorial videos, great support and timely response. A good choice for hosting.

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Andrew Brewerton 8 Dec 10

Green hosting is very important to me and that is what attracted me to Hostpapa first. Sign up was really easy and I have had nothing but positive experiences since.. I am not very websavy and I rely on the tech support alot and they're great. I real;ly like the live online support feature.

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Daniel Clements 8 Dec 10

I've been through a few different hosts before settling in with Host Papa. I was forced to leave other services due to frequent problems and lousy tech support. With Host Papa, any problems have been few and far between, and their support service has always been top notch. I also really like the green energy aspect.

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John Hansen 8 Dec 10

Very helpful with support questions. Enjoy being with this web hosting company. Thank you.

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TAMMY HAMOLINE 8 Dec 10

Everything is pretty straight forward other than recommending to let potential customers know that they have to make sure domain names are valid and registered before they can use the "unlimited domains" feature that hostpapa is offering.

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Lynn Helgedalen 8 Dec 10

As the web master for our Sweet Adeline chapter, it was important that there were enough features that we could "grow into" as our membership grows and evolves. Host Papa was one of the only web hosting companies that offered a simple to use web building package as part of the plan.

I especially like that we have unlimited simple storage for our documents and can easily create calendars, photo albums and even audio/video for our membership.The management. team can participate in the site's upkeep with little effort.

Being GREEN is also a big plus.

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Ricardo Khayatte 8 Dec 10

The cpanel Hostpapa provides is very easy to use and the customer service has always been reliable.

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Phil 8 Dec 10

We've been using the service for over two years and have had minimal problems since switching to HostPapa

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Mellissa Ruryk 8 Dec 10

I appreciate the support that Hostpapa has given me, a seasoned web user but a neophyte site designer. They have a great and easy-to-use site building tool,and all the instructions to use the tool were clear and made sense.

I think their prices are very reasonable for what you get. And when they say "Round the clock" support, they mean it.

When I did need help with my site once, I got the help I needed really quickly (within hours). All this - and a free domain name too. Really, I can't say a bad thing about them!

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Jeff McLennan 8 Dec 10

A lot of "pop-ups', "use-blank" when navigating through c-panel

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Bob LaDue 8 Dec 10

Host papa is clearly the best deal on the market, and their service is amazing. There is virtually no downtime and their product features are the best.

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Richard Insley 8 Dec 10

I fished around for a service provider and came across Host papa on a search engine, I liked the hosting features and pricing. I had never built website before and found Joomla open source just what I needed. I now have 3 domains with you and am really happy with the service and support. There are lots of great introduction freebies to be had and the new attracta service is really helpful to make my domains SEF

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Glenn Wilson 8 Dec 10

They've been hosting me for a couple of years now.

It was touch and go in the beginning - as I think the sever I was on was overloaded.

But it's been smooth sailing ever since.

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Annie Savard 8 Dec 10

I really like it. It is easy to begin. What is coming with the HostPapa plan is more than I need so it's great. There is explanation in french wich is great too.

J'aime beaucoup. C'est facile de débuter et le plan HostPapa contient plus que ce dont j'ai besoin alors c'est Parfait! Il y a aussi des explication et beaucoup de choses en français ce qui le rend accessible à tous. Je le recommende.

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daekyu cha 8 Dec 10

great hosting company in canada.

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David Snaith 8 Dec 10

HostPapa was the best value hosting I found. It was easy and cheap. I particularly like their environmental policies.

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Robert Fisher 8 Dec 10

Overall positive. Tech support people tend to assume an advanced level of knowledge and don't necessarily speak at a more 'layman's' level which can make it difficult to understand or implement what they are suggesting.

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derrick carroll 8 Dec 10

I have used HostPapa as my hosting company for over 2 years, for my two businesses as well as for my church's web site and a few clients. The experience, from start to finish, has been excellent - great uptime, excellent tools and very good technical support staff the few times that I needed to speak with them (and that was mainly questions about the excellent FREE included tools or help with transferring a domain to them). DEFINITELY recommend HostPapa to anyone in need of a domain hosting company.

The only reason that I didn't choose "perfection" for any ratings is that I don't feel comfortable with taht. They HAVE been excellent overall though.

Derrick Carroll, Owner - Kitchener Clean and Carroll I/T

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Paul McAlister 8 Dec 10

HostPapa is always there when I need them. The hosting service is very reliable, which means a lot to their customers. The training videos are wonderful. I also like their green energy policy!

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Sharon Danley 8 Dec 10

When I brought my three sites over to Hostpapa I was so relieved to find helpful and friendly customer service. And of equal value was their lightening quick speed in getting back to me with the tech help I needed.

I've never had a problem with downtime, email forwards or the other things I was experiencing with my last host provider.

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William Shannon 8 Dec 10

When I needed a good place to host my email and website I did some research and by far HostPapa came out on top. I signed up for there one year plan and loved it so much that when it came time to renew I went with the 3 year plan. Website admin is straight forward and simple but at the same time it gives you powerful tools for you website.

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Sylvain Morin 8 Dec 10

Very good experience, wheni ca n talk with french rep. I have no problem with your company, the price is very good and it's very important for me to have the possibility to add domain.

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Gord Rowland 8 Dec 10

I have been recommending HostPapa to all my web design clients for over three years now. As nonprofits and small businesses, these clients appreciate how easy it is to manage their websites with CPanel, enjoy not having to worry about renewing their domain names, and LOVE the price.

As a developer, I find it easy to install and remove applications using Fantastico. I can test open source applications without spending hours fiddling with FTP. Managing add-on domains is easy, and I appreciate working in PHP and having access to so many mySQL databases. Any time I have needed technical support, and this is rare, issues have always been resolved quickly and completely.

And to top it off, they have a great name!

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Emily Foster 8 Dec 10

Hostpapa's reliability and technical support is great but it is difficult to navigate and use at first.

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Candle Creations & Gifts Inc. 8 Dec 10

I searched for a long time to find a Canadian Web Hosting company and I am glad I choose Host Papa.

It was so simple and easy to use from registering my domain to setting up my website and shopping cart. Integrating it with paypal was also very simple.

I only had one question and I used the online tech support and had my question answered within seconds of asking it. The tech support team was very patient with me and took the time to walk me through the steps I needed to take to get up and running.

I just setup my fourth domain and website with Host Papa and would highly recommend without any hesitation.

Thanks Host Papa

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Sylvain Morin 8 Dec 10

Very good experience, wheni ca n talk with french rep. I have no problem with your company, the price is very good and it's very important for me to have the possibility to add domain.

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Richelle Skrilec 8 Dec 10

We've been using HostPapa to host 4 of our websites and have been extremely satisfied. The cost savings alone are worth so much, but we didn't expect such great customer service and communication from them, too! We would highly recommend HostPapa to just about anyone running a website/online business.

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ChatLoupe 8 Dec 10

Le plan Hostpapa est très facile à utiliser surtout le cpanel avec le module fantastico

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Rainer Wenzl 8 Dec 10

Great price, reliable, ease of use and quick response to questions.

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Paul 8 Dec 10

Setup was quick and simple, Hostpapa registered my domain and I was live to the public in record time! Great Service!

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Kristen Britten 8 Dec 10

All the features are great but it's really geared for the web developer in my opinion. People wanting to put together a website are kind of left to putz around and figure it out the hard way. BUT once I got my sites set up, they're working just fine. Customer support is helpful although, again, they're geared to helping people who know what they're doing.

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Mickael Le Riche 8 Dec 10

Everything is easy and simple

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Thomas Skoropad 8 Dec 10

Canadian too!

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Candle Creations & Gifts Inc. 8 Dec 10

I searched for a long time to find a Canadian Web Hosting company and I am glad I choose Host Papa.

It was so simple and easy to use from registering my domain to setting up my website and shopping cart. Integrating it with paypal was also very simple.

I only had one question and I used the online tech support and had my question answered within seconds of asking it. The tech support team was very patient with me and took the time to walk me through the steps I needed to take to get up and running.

I just setup my fourth domain and website with Host Papa and would highly recommend without any hesitation.

Thanks Host Papa

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Kyle Freund 8 Dec 10

Good price and great service. No problems with accessibility to my sites. I recommend them to my friends every chance I get.

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Ryan Castley 8 Dec 10

This host is great for low cost, high reliability site hosting.

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Wendy Webb 8 Dec 10

Hostpapa has been great. I appreciate the multiple renewal notices,the prompt customer service, and the notices about possible delays.

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Derrick Millard 8 Dec 10

I have really liked everything about hostpapa. Everything from set up to tech support has been good. I moved from another provider and their support and interface was not great. hostPapa has been much better than anything I used before.

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Melanie Roberge 8 Dec 10

I have two hosting packages with Host Papa. I think prices are good and the free domain is interesting.

It would be nice to have access to websites like wix.com. Most of the people trying to put their business online don't have any coding experience.

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Aidan Conti 8 Dec 10

Set-up and use with HostPapa was simple even for someone with little experience but a desire to learn more. The plan features are well thought, easy to install and allow customers to make sites as easy or as in-depth as they wish. Customer service has been prompt and responsive. I was particularly impressed when I received a phone call from a rep even though I live on the other side of the Atlantic!

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Michael Slobodian 8 Dec 10

Everytime I had a problem or questions and called Host Papa support I was treated as a valued customer and never felt intimidated because I am not an expert web designer. My question or problem was always resolved by the great staff at Host Papa.

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Serge Savic 8 Dec 10

So far good except for the problem with someone hacking my account and Host Papa telling me that this was my responsibility. I wasn't aware of any updates that I needed to do. Good communication g.oes a long way

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Derek 8 Dec 10

I've hosted multiple sites with HostPapa and keep refering new clients/friends to HostPapa.

Keep up the good work!

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Richard Coburn 8 Dec 10

Seamless transfer of domain.

Satisfying personal tech support.

The internet live chat dialogue works well in problem solving. I have only had 1 issue in 2 years. Appreciated the transcript of the live chat for my records and future reference.

Great that if the live chat is not the final solution there is live phone support. Very short wait time.

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Pierre-Luc Ayotte 8 Dec 10

I had some problems with security for some payement on my website and i've got answers i was looking for. One time, after i send a mail, they call me at home to explain me how to make my things work ! Great !

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Phil Diceanu 8 Dec 10

Things have been nothing but great! The setting up was very easy and the staff at HostPapa were great during this phase. Everything has been reliable and the communication is fantastic and welcomed!

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Janna Glenn 8 Dec 10

I have been a client of HostPapa for close to 3 years. There is no other hosting company out there that can provide the same service for the value. I have had such success that I not only use it for my personal business, I recommend it to all of my clients.

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Mark Warren 8 Dec 10

Overall very positive. I've two separate accounts for two clients and HostPapa has provided excellent support.

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Rick Bossom 8 Dec 10

I have been with HostPapa for the last two years and have found the down time to be very little and have always been contacted if there are any disruptions. HostPapa is the way to go.

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Christopher Munez 8 Dec 10

I have not had any problems so far that got me disappointed. I am very glad about the support I got whenever I have issues with my site.

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Ed Gibson 8 Dec 10

Excellent! Haven't had a single issue!

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Paul DesBarres 8 Dec 10

This service is a great value for smaller domains with low-to-medium traffic. They provide great tools to set up your site quickly, and you can't beat the price!

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Yuriy 8 Dec 10

Good customer service and reliability seem to be getting better and better.

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Bobbi barbarich 8 Dec 10

I was attracted to the "green" hosting idea. Once I understood how to upload my pages--which was a REALLY steep learning curve and your customer support was awesome--everything has been smooth sailing.

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Tommy Thierry 8 Dec 10

Perfect service for cheap price. Works perfectly and there is help and feature in french :P

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Phil Moad 8 Dec 10

Everything has been great, easily added a domain with help from tech support, the control panel is very easy to use and I like the free offers you have.

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Christopher 9 Nov 10

Absolutely horrible!!!! Don't fall for the 'free domain for life' crap. You don't own the domain, they do. They will hold the domain for ransom if you want to transfer it as I did.

Other things to consider:

non-existent customer service

extremely slow servers

lots of down-time

questionable business ethics

This is a terrible hosting company. The positive reviews here are ridiculous and obviously written by a hostpapa shill. Don't believe them. Stay far far away from this company.

There are several people here saying they want to file a BBB complaint. Please do. It is the only way to stop these crooks. Word of mouth is also a great way to help save others form making the same mistake.

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Laura 25 Oct 10

Hostpapa is fine if if you don't mind some downtime here and there. I was with them for two years, then decided to move my main site to a different host because I wanted better reliability and better response time for tech support.

I was just going to move the one site and keep the registration and my other site with hostpapa, but this was apparently too complicated for them. All I wanted was for them to change the nameserver to my new host, then cancel hosting, keep the registration. We've been going in circles for days. My ticket requesting the DNS update got sent to billing for some reason and that's where it still is.

I finally decided to change to a different registrar as well, just so I can get the DNS update done and safely move my site. Hostpapa is now charging me $24.95 to unlock the domain name. Is that normal?

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Norm 20 Oct 10

I have been very pleasantly surprised by the reliability, the available features, the cost/value and the customer service at HostPapa. I used to dread calling customer support but either they have drastically improved the within the last six months... Bottom line, I am migrating my client sites to HostPapa wherever I can!

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C 17 Sep 10

site went down for no good reason. Hostpapa could not fix it, and they will not unlock the domain so I can transfer to another host. In fact, they will not respond to my calls or emails.

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Tony V 30 Jul 10

I currently host 5 websites with hostpapa, and one of them came up for renewal, I asked hostpapa if they provided price-matching because there was a good deal with justhost.com (through which I now host 12 websites). Hostpapa replied that they do not price-match, so I asked to initiate a transfer. After 9 days and numerous emails back and forth regarding their requirements to transfer, plus paying a domain transfer fee... they end up incorrectly changing the dns and allowing my domain to expire. Justhost waits patiently for hostpapa to figure out their mess, my domain is in limbo (they probably want more money now) and my clients site is not accessible.

I will not recommend Hostpapa to any new clients and will transfer my other 5 clients with them to other hosting providers.

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Matt 5 Jun 10

I've been with HostPapa with a couple years now and haven't run into any difficulties whatsoever. They have been great to me as a client. They have online and phone support. It's been cheap and reliable and the only thing I've noticed changing are these review? Some of which are just silliness. There's a separate domain for the billing, just ask them, they'll tell you. and there were some other weird comments too. Anyways my experience has been great, although people are claiming otherwise I personally have not experienced any of these issues and have been happy with the service provided. I just used the webpage for a smaller amount of content, and I was taken care of just fine.

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David 21 Apr 10

Hostpapa have become quite simply the most horrible company to deal with. After watching their customer service take a vertical drop, I decide to move a couple of site I had with them.

They try to make is as difficult as possible for you to close your account with each email coming from them ending with the assumption that if the latest 'hoop' isn't jumped through, you wish to continue service with them.

They even charge for domain renewal 45 days in advance of the actual renewal date. Huh? Please stay clear of them. Please!

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Tom 21 Apr 10

I am outraged by this company and its manager. They really don't care about you and you can tell from the way they talk to you. They banned me from using their service for something that wasn't my fault but still charged me for an entire year of web hosting that I couldn't use! If you are unhappy then please join the facebook group:

http://www.facebook.com/group.php?gid=120628387952025

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Anthony 4 Apr 10

Steer well clear, please do not use HOSTPAPA they are horrendous, two downtime in one month, no joke, never ever reply, one query took two days, they dont even say good bye after just disappear when they feel they have answered your question, HONESTLY JUST USE ANOTHER SERVICE PLEASE!!!!!!

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matsplat 16 Mar 10

DO NOT be fooled by this so called green host. They are not using renewable energy to power their servers but they apparently do buy green tokens to offset their carbon footprint.

However going by their track record i would not be surprised if they do not but green tokens, they just jumped on the bandwagon and everyone jumped on board with them.

The good reviews you see are either paid for or employee's/friend.

Hostpapa is an extremely poor host and business.

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Heather Munday 8 Mar 10

Unlimited ?????

I was happy with 30 gb for 2 years.Then they changed their T&Cs.(09/2009)

Since,they claim that i am using their server for data storage or data warehousing(their upload <0.01 Mb/s=Your download).They are rip-off artists, since our highest monthly transfer was 1.2 Gb.I have only web content on their server now.

They are still not satisfied.

All I can say is:

Please be honest about your Terms & Conditions HOSTPAPA

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Jennifer 2 Mar 10

Good luck to anyone trying to get their money back from this company. Their '30 day no quibble money back guarantee' is a joke as they deduct set up fees which were infact FREE in the first place. Good luck if you complain about them via the BBB too. They were completely ineffective and told me that they couldn't resolve the complaint as Hostpapa hadn't bothered to respond!!! So they continue to rip off people, apparently at will! AVOID! AVOID! AVOID!!

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Rien Post 26 Feb 10

Possibly the worst customer support I've ever come across. I registered and paid for a year and then all went very quiet.

I can't login, I can't access the billing page, passwords resets don't help, and both customer support and the billing department appear to be deserted. I've emailed, sent 'support tickets', tried the online chat, nothing helps or works.

I'm getting my money back and I'm moving on. HostPapa? A very lousy father indeed.

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Robin Brockway 23 Feb 10

Bad communication when server down which can happen unexpectedly and usually problems persist. Very slow and technically off-track with the two ftp programmes I use - it works but not as it should. Webmail has worst interface I've ever seen as is totally convoluted to access. I've just moved server though have most of my years prepaid hosting with HostPapa to run as I cannot cope with any email unreliablity. My advice: avoid!

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Stuart 23 Feb 10

The worst web host I have had the misfortune to come across - I joined back in September last year on the basis of apparent awards as best webhost etc. from a number of websites - Big mistake, reliability is appalling and customer service on which they apparently pride themselves is almost non existent. Despite repeated down time independantly confirmed by industry standard monitoring services, if customer services actually bother replying they simply insist that everything is working fine and then ignore you. Their uptime guarantee is worthless. Avoid Avoid Avoid

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Jay Fallah 22 Feb 10

Lousy customer service. Cancelled within an hour and their money back 30 day guarantee penalizes you for 4 months of service.

Rop off

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GT 2 Feb 10

I signed up for Host Papa after reading mostly favourable reviews on hosting review sites.

Their price is decent, I like the fact that the are green powered.

I am saddened to report though that Host Papa only is currently unavailable for contact. Period.

There is something up with my clients' email addresses and I have been trying to get some kind of response (any response, really, even a 'we're working on it') for over 24 hours now.

Still nothing after submitting a ticket, and then today calling as well as attempting an online chat with support (it says they are online but there is no answer!). Phone calls are not being answered either.

No hosting solution is perfect, there will be down time and issues now and again. What has changed my entire opinion of this company in the last 24 hours is that they are simply not available for contact and they have not responded to the issue in any way. To me this is completely unacceptable.

I only just signed on as a client -- I am not looking forward to all the work that will need tohappen to source and set up a new host, but unfortunately I will probably have to do it.

At least I can inform others of this customer service and technology deficiency so you can make an informed decision.

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Michael 27 Jan 10

Host Papa has awful customer service, not to mention they are completely incompetent.

After my year of access to my domain was up, I requested to simply have access to my domain name to have it mirror to another URL. They told me to pay over $100 so that I could access the webpage creator, etc... I explained several times to them that I only wanted my domain name, not any of the other features, which should only cost $9.99. They charged me $25, which I paid because I wanted access to my domain name, but then they wouldn't allow me to set it up to mirror to my other site!!!!

In the end they made me transfer the domain name to GoDaddy, and they didnt even refund my $25!!!!

Awful company. Don't sign up with them.

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Mike Urry 12 Dec 09

Simply terrible. Within days of paying, my site access is sporadic at best, my control panel access is dead, and my passwords are not recognized when I request help. Either a bad joke or just plain criminal. I've never experienced such lousy service. They DO know how to flood the web with BS "independent" reviews, though. Avoid these bums at all costs.

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Peter Bennett 2 Dec 09

We published a website with HostPapa but then wanted to take the site down as we were going to use another providor and new site.

They spent 3 months trying to be as owkward as possible, there customer support is useless - we were even told that the more people send in tickets and questions the enquiry is pussed to the bottom of their list.

I would avoid these people like the plague. now moved to 1&1 who are excellent.

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Wil Roberts 18 Nov 09

I was totally happy with my service and especially the support. Up until the day i wanted to cancel my account....then it all changed! Didn't answer my emails, very vague in answering my simple questions! VERY POOR.

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Tripper 18 Nov 09

I've been with HostPapa for almost two years now and have had great service.

I run a forum with a MySQL database. And I host four other domains under mine as well.

Yes, my site has gone down on occasion. But the downtime was addressed in a timely manner.

Such is the nature of web hosting. If you want a perfect hosting solution, be prepared to spend some big dollars and forget about HostPapa or any other type of hosting like them.

If you hosted your site there you were likely more worried about the cost than the uptime. If you want good uptime, invest in a hosted server rather than some web space on a shared server.

Pound for pound and dollar for dollar, HostPapa has been a great service provider bar none.

As for people complaining about lost databases, HostPapa doesn't keep any backups. You can do database backups through the control panel. I backup my databases regularly and wouldn't rely on any hosting company to do it for me.

A smart web site owner looks after it's own info.

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Bob 12 Oct 09

If you get lucky to get live support do not be surprised by the Question "What do you want?" Literally, instead of the greeting. In plain English by native speaker. Outrageous!!!

Billing department can not be reached by telephone. Tickets are not responded.

Poor...poor....lousy service. Actually, I am planning to file a complain to Better Business Bureau.

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nick 5 Oct 09

DO NOT USE THESE PEOPLE! The downtime is horrific. Sometimes all I have to do it upload a file to my FTP for my domain to crash and go offline for a few hours. I'd say my site and email work about 75% of the time - insane as I'm trying to run a business! They even want to charge me to move my domain name away!

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Stephen 30 Sep 09

Ok, I'm a newbie. I started with Hostpapa because of the price. I have 7 addon domains and all my sites are down and I can't even work on them. To top it all of I was using a web-builder (Soholaunch when some of the support guys at Hostpapa told me that Drpal was the bomb...ok 4 weeks later and I have an a working site powered by Drupal. the whole time I was considering Drupal they all said "yes, we'll help, we've got lots of experience". My ass. As soon as I need help with the install they tole me that they don't support that. I knew it but they said they'd help. Well at least I am learning something practical. As far as hosting companies go...I'd have to say, this being my first experience...it sucks. I'm going to try and get a refund...either way I am going to find something a little more reliable.

Just one last gripe...Alex is a CSR there and he's F'n rude. Dude you should lighten up.

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Tom 29 Aug 09

Customer Service is awful. They almost never answer the phone. The downtime is shocking way below the 99.9% guarantee.

The servers are also REALLY REALLY slow. DO NOT USE!!!!!

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Colin 27 Aug 09

Very unreliable service, management refuse to take phone calls - it is against policy. Also regardless of the amount of downtime you experience they will not compensate - it was pointed out to me that the fine print states this is only if their network connection is down and not necessarily your server ... voice mailbox is often full so you can not leave a message let alone talk to support - if you are looking to generate revenue or conduct business avoid this "cheap" site!!

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Sharon 19 Aug 09

I also was a victim of this recent "power surge". They don't back up their servers? What kind of datacentre is that? I will be moving to another host immediately. I've never had such a problem with other hosting. Ever.

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aka 18 Aug 09

from hostpapa support email:

"Greetings,

Unfortunately as a result of a recent power surge at our datacentre, your partition on the server was corrupted, which has resulted in the loss of your databases."

FYI hostpapa does not backup their servers.

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Chris 11 Aug 09

Due to a storm in Toronto two days ago my site is still down and I can't access my emails. Not a good way to run my business so I'll leave when I can.

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Tokkelosh 10 Aug 09

Terrible support - support site down, telephone busy. Frequent downtime. No apologies for their poor service.

I'm not sure if they're using antiquated hardware or just employ baboons to operate it.

Useless company, save yourself a lot of agro.

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Jack 10 Aug 09

GO TO HOSTGATOR! I am reviewing this host again because the downtime is shocking. No one answers live chat. You better be reading this review hostpapa as I extremely angry. I cant even go on to their support centre. The live chat cuts out. Everytime I ask about the downtime they say it is because of another client on the server and the 99.9% policy is only if it is their fault. ALL GO TO HOSTGATOR - the big daddys in hosting.

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Juli 9 Aug 09

I am very frustrated with Hostpapa. I have 3 domains with them and the amount of downtime I am experiencing is ridiculous. We are trying to run businesses and people check into our sites daily. This week I am going to switch to another provider because this isn't acceptable. Like other reviewers, I have never received good customer service, especially with tech support, which I find to often be very rude, making me feel bad for "bothering" them. I initially chose them because of those Top 10 lists (it's overwhelming!) and can attest that I think those are not accurate. I just found this site, so I hope that it will help me make a more informed decision this time around!

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Mark 29 Jun 09

Down time is a big big issue, they always give the same excuse of another user exceeding their quota, once my year is up I'm off.

The only good thing is the price, if you are a UK user sign up through the US site, they don't convert currency so a £3.99 price becomes $3.99, nice.

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Joe Lang 29 Jun 09

Terrible service and support. Site takes up to 1 minute at times to load. Locks your whole account for one hour if you type the wrong password in cpanel! If affect all users and domains attached to your account! That is just nuts!

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Jacob 31 May 09

I have been working on a site for a friend, and I must say that HostPapa has absolutely no clue what they are talking about. When I was in the middle of uploading a site the server went down (the server hostname is hp16) so I jumped on there live chat to see what the problem was. It was not answered the first six tries, and by the seventh try HTTPD service had finally come up again (though not cPanel)

I got connected to "Nelson" who starts the chat like this

You are now chatting with Nelson (Support)

Nelson: nope

Nelson: ?\

Jacob *******: hello?

I tell him that the server is down, that cPanel is down and he says not it is not. I say yes it is, and provide proof via HyperSping.

He says HyperSping is unreliable -- WHAT????????

All in all, HORRIBLE -- they don't know what they are talking about!

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Lee Hayward 5 May 09

HostPapa's quality of service has deteriated over the past few months, to the point of being unberable. Email support took 2 weeks to get back to me, and on average takes at least a week. Dowtime is below 80% according to my thirparty monitoring service and a quick look at my log files show downtimes of up to 3 hours, on a daily basis.

They were good at the start, but then this is a trend. The minute a provider enters the market and gets popular for being reliable, everyone makes a dash for them.. which then results in over-subscribing, overloading servers and overworking techies.

It's the better of the several providers I've hosted with so far, but they are quickly becoming the worst if they continue the way they are...

On another note.. A reviewer mention his site hasn't had any downtime, so before posting this, for the last 3 days I've monitored his site and it has been down, today alone it went offline twice in one half hour period.. This test was from two separate geo-locations..

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Kate 22 Apr 09

I had a terrible experience with this host. I had considered moving some of my .ca domains to a Canadian host provider and ordered their service knowing there was a guaranteed refund if I decided I didn't like it. I decided that I did not need a Canadian host for my .ca sites. And cancelled without ever transferring or creating a domain on their server. I got grilled as to why I wanted to cancel, then I was asked to provide all kinds of info I had already provided to initiate the cancellation, charged $25 to process the cancellation and advised that I'd be charged for a month's service, that I never used.

I am highly dissatisfied and do NOT recommend this service. Features are sub-par, options are non-existent and customer service only seems interested in the dollar value of their clients.

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Susan 25 Mar 09

My experience with hostpapa was terrible. They don't host asp pages so I was forced to change providers. But there is no way to point your DNS online. Plus there is no one on their '24-hr' support line. After many calls and emails, they finally pointed my DNS but would only agree to do so if I paid an extra $26 for my domain name (which was supposedly included in the hosting package WHICH THEY REFUSED TO REFUND ME FOR). They held me hostage, so I'm paying $122 for my domain name for the year. Interesting approach to customer service.

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zEEd 21 Mar 09

Worst hosting experience ever. I thought I'd give them a chance since they were charging CA$$. Registration is manual so you have to wait for the bozo to wake up and get his form filling skilled hands my info in cPanel. 17 hours later I receive my account info. I could feel the disgust he felt for having to wake up Sunday morning to chicken bang the keyboard and press submit for min-wage.

The support is non existent. Having to wait 24-48 hours for a response. The billing department is 1 person. Phone line is faked to be "busy" and can you be put on hold because your time is being wasted anyway? No, leave a message with your name, website, email address, and phone number, and you'll be called back, when? Never. It's hard enough to take down a number, and fill out cPanel forms, now you want the moron to take down website urls and email addresses?

Their live support person is more dead than alive. Go ahead, I bet it says their live right now. Try and ask them something.

Their refund is a scam. If you register through them, you get ~45% of your "30 Day Full Money Back Guarantee".

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Holy Solar 11 Mar 09

I couldn't be more pleased. Wrote a blog post on it here http://www.holysolar.com/green-web-hosting-and-the-winner-is-host-papa/ at the new solar site I started with them.

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Joel 6 Feb 09

Don't do it. Only use this provider if you don't really need regular access to your email and if you dont mind that your site will be down periodically for days at a time. It's gotten worse since Fall 08 but has reached crisis stage in the last 10 days. Visit the forums on their site for more information about this. Don't do it.

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bram 3 Feb 09

Since they were bought ( about 1 year ago) the level of support has gone down to zip.

In the past 2 weeks 5 of my sites have been up and down, no response to emails/phonecalls and no evidence that they are technically able to fix the problems. They make a fix which lasts for a few hours, then the whole thing breaks again.

I get the feeling that they are techically inept. they appear to be unable to work with command line stuff to do quick fixes, instead rely completely on CPanel.

I am actively searching for a new host.

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Jack 30 Jan 09

Features and price very good.

But the service is shocking. Downtime is terrible and the support people are very limited in knowledge. Apparently only 20 people work at HostPapa which has put me of them completely. Currently, hostpapa's live chat is not working, their whole support site is not working, my email is not working and a few of my sites are down..BAD SERVICE..IM GOING TO HOSTGATOR!

Review Rating
amw 30 Jan 09

Recently the service has been abysmal. E-mail on imap is a particular problem. Their support is non existant. As of this moment, I cannot access their forums, their support site or their telephone support, Have they gone out of business? It seems that way to me - my sites have been down over 12 hours - not encouraging at all.

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Patrick 26 Jan 09

I have been tracking my site and it is a least down twice a month for few hours. When contacted about the issue, customer service had poor answers. I'm moving my site.

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Tanya 28 Nov 08

I recently signed up with Host Papa and I couldn't be happier. The support they provide is AMAZING! My site is fairly new, but so far, I haven't had any issues. I have emailed support a few times with qustions and they are super duper quick to respond and always really friendly. Yippee, I hope I stay as happy as I am now.

Review Rating
Scott Lewin 6 Nov 08

I have had very poor experience with papahost and I am currently planning on moving to another host. I have expereinced outages, glitches, and other problems the past three months. My site haves not been up the %99.9 they Gaurantee and they will not refund me anything rudely telling me their server haves met their quota.

Even though their support was responsive and quick I gave them a poor because I have been constantly harassed because I have a PHP web game on my site; which I am allowed to have.

I put below average features even though they have all the standard features because they don't allow you to use the features.

Review Rating
Dirk 5 Oct 08

BAD email support, online support is good, but i have a VERY BAD experience with this one i showed them the page i was going to host to 3 different people there there was no problem they said i asked them 5 times to be sure, the dedicated IP was Expensive and tool 48 hours not to forget it took 1 week before i finally had things setup than the next day they suspended my account, i did not even received a backup or anything so i do NOT recommend this one at all. shit host

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Frank 18 Sep 08

for now only used there support, for me it was exellent support they really helped me in a fast and good way, reconsider to use this hosting

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Kyle Richelhoff 9 Feb 08

There is only one place to go for hosting and its Hostpapa. I've been tracking my site with internet monitors and haven't had 1 second of down time since I signed up for it back in August of 2007 and the speeds are incredible, i have around 0.21 seconds for load time for a homepage full of graphics and widgets. Their Team is fast to reply to any problems you may have. The only down side to this hosting was my site struck 230 active connections and that suspended it temporarily, but even that was handled accordingly.

Review Rating
PictureSite 22 Jan 08

I found registration was slow. And it took a long time for them to secure the domain - by the time they did, it was already taken.

I called support, and found them not friendly or professional. Received a comment saying they already said that to me, and the person seemed only eager to not be on the phone, don't know if it was his break or what. But I was not thrilled with the support in that area.

I then called billing to talk to someone, was unable to get a live person, they don't even leave you on hold to wait for someone to be available. They want you to leave a message or e-mail them.

Needless to say I chose to not cancel out of the year contract before I got stuck into it. They were good for that.

For them as a host I have no comment, but lack of professional support has turned me off.

Review Rating
Sam Bennett 28 Oct 07

I have never seen such a good hosting company. For the price you get an unbelievable amount of disk space and monthly bandwidth. I have never had any downtime at all since I joined. I am a science teacher so the best part of this is that all their servers are run off of green energy or wind powered energy. Great host.

Review Rating

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