IX Web Hosting

I have had continuing slowness and 'out of space' issues with IXWebHosting. They keep fixing the problem without fixing the underlying cause. My sites have been unavailable several times due to consequences of these issues. Support is slow to recognize the problems and slow to fix things. They insist that they have 24 hours to simply respond to issues. To speed things up requires a phone call, and even then, the issues are not always resolved for several days. I have no confidence that the problems I have had in the past will not come back again.

I can't believe anybody would have any problem with IX hosting. I have been using them for years, after using other hosting companies, and I will stay with them for as long as I have websites!!!

The only downtime I have EVER experienced was when they moved their servers from KY to OH. They sent several emails to let me know they would be down for a while during the switch, and they were down only for a fraction of the time they said they would be.

I couldn't be happier, and they give you more email accounts, bandwidth, and storage than I think almost ANYONE would ever use!!!

HIGHLY recommended for those who know how to administer websites. Might be a little hard to figure out for the inexperienced user - I have never needed to contact support.

Always down, slow support and Any time money back guarantee is a TOTAL FAKE.

The worst webhost I've ever had! - too much downtimes

- Slow comunication

- awful cpanel

- poor features

- Email gets a lotta spam!!

Just stay away from this hosting!

Average phone wait time: 30 minutes-sometimes much more! Average percentage calling actually got problem(s) solved: 10%. Frankly, I have nothing but bad things to say about my experience with them. DO NOT WANT!

They advertise everything you want to see as far as allowed space on the server, database size, on and on and on...plus the prices are cheap. Don't be fooled by all of this. Their service is an absolute joke. We've been a customer with their top level windows plan for the past 2 months. The site has gone down at least once a week and has been down repeatedly in the past couple weeks for hours at a time due to a lack of database resources. Our site honestly feels like it's been down more than it's been up over the past week. If you host here, you better get used to being caller number 30 on hold for customer support when your site is down. The 24/7 chat support is obviously outsourced and often worthless. To top if off, they did nothing to compensate at all when I requested it, claiming they hadn't bypassed their allotted down time for the year yet (which I don't believe at all). Do yourself a favor and find a better hosting company. Trust me, you do not want to host here. I'm already in the process of doing so.

You know after reading all of the negative reviews about this host I have started looking around for a new one. They are slow on support issues, often time I have no idea whatsoever about what they just said to me. My sites are down on average of 1-5 mins per day.

But. . .you cannot beat the price for what you get unlimited data storage an data transfer. 16 dedicated IP's for about $10 per month.

I have had no experience bad enough to find a new hosting co, but I am always on the lookout for another afordable host.

I have been with ix for almost 2 yrs now and I was very happy with their overall service. I have had issues from time to time, in which the ticket/livechat was able to fix in a timely manner. Last Dec, 2007, we moved our site to a new server that supported php5 (since php 4 was being depreciated), and we wanted to have the various scripts up to date for security reasons. From this time forward, we have had one issue after another, especially email issues. Tech support has gone downhill from previous experiences after our move. Ix has since moved all accounts to new servers and I can only imagine the issues that must be on going.

Tech support is slow at best. I would give some leeway if they responded in a timely manner saying they were looking into the issues, but I have a ticket open for 6 weeks, where they have repeatedly said there is no problem. But the email mailing lists don't work, and I even setup an email on their server which was to get any emails posted to the email mailing list. It has taken 3 days for the email to get to that email address, and some just vanish. Because of tech supports slow response time, I have gotten a response saying that the logs have been purged due to the time between when I created a ticket and when they looked into the problem. Funny thing is I would send a test email, and immediately submit the details about that email.

They have outsourced the tech support to Russia I think, and there is a language barrier, or just plain incompetence on them. Its very frustrating not having the email working, and there appears to be no end in sight. This was one of the features we picked ix for.

On the good side they do offer lots, and the speed has been ok. There are times when the php/mysql scripts are slow, but not that often. FTP is on the slow side, but it is a shared hosting account. They allow a great deal of flexibility in how you run the website. This may be a source of the problems, but not sure.

I think they are a case of you get what you pay for....

Horrible! They charged extra fees through a loophole in the fine print on one page buried in their site -- everything else they say seems contradictory.

Also, when my email and site went down, I told them. Their response was "check your settings"!! My settings were fine. They went down about 2 hours every / every other week -- and this is only what I caught.

Also, the same company uses HostExcellence -- don't use them either!!

Just stay away from this one, can't believe they actually make money. You will never see your site because it will be down all the time. Their support is like talking to an artificial intelligent computer. They are also expensive for what you get.

The worst web host I've ever had! (for about one week). They lie and they are incompetent. The servers go down every few hours! Stay away!!!

What do you I say about their horrorable service, When you need your server it will be down may be server dont like us, Support always reply with scripts and when they dont get you they will left the chat, Horroable CONTROL PANEL you will puzzle when you will see the funny control panel. They have their own hosting review website and they put IX on the top checkout this url http://www-thehostingchart.com/ so dont believe.

I was never able to get adequate support from this hosting provider. The web based mail they offer is HORRIBLE! If you LOVE spam, then this is the hosting provider for you! They don't offer spam filtering, and I was forced to shut down my domains temporarily and move them elsewhere to try and get away from the insane amount of spam. No help from their support on this one after several attempts to contact....

do you like slightly retarded customer service reps?

do you like your support questions to be answered with vague email scripts?

do you like downtime due to your hosts inability to update your billing information for your domain and server?

do you like restrictive and unreliable features?

you do?

then you will love ixwebhost

i paid for two years up front, and have had no real server downtime issues

my site was down for two days because ixwebhosting didnt bill me correctly for my domain (they used an incorrect credit card number)

when i first signed up they

#1 misspelled my domain name horribly (it was fixed a day later, but only after deleting all of my files off the server ad re-setting up my account

#2 filled out all of most contact information incorrectly... my whois info is still desperately incorrect

i gave up on getting all this fixed after dealing with phone reps who have the grammar of a 12 year old autistic child

now i just deal with my

4mysql databases....

4domains (one slightly misspelled)

and a cpanel that feels like it has a permanent digg effect