I would star far away from these guys. If you ever have a problem it will take days to get it fixed.

Every ticket we have opened with them has taken multiples of hours for them to look at.

Their support telephone number does not work and their sales number goes straight to voicemail most of the time.

I've used JPC for almost 10 years and have been mostly pleased them hosting my rinky dink websites.

Recently they charged me a late fee for not renewing my hosting plan due to an outdated email address I had on file. I balked at the fee and they did remove it so I could renew at the rate I have always had. I updated my email address too.

But this week they informed me I had 4 files that were over their 150 MB (Megabytes!) file size limit which is in their Terms of Service. These were perfectly legal files, not copyrighted media or my own personal backups. I was well within my allocated disk space that I pay for and these files were probably downloaded a handful of times and likely didn't strain their network. They had been there for almost a year before they came calling for their removal. There's not really much I can do about it since it is in their TOS. But I think it's ridiculous and I let them and anyone who reads this know it.

Their hosting suffers outages every once in a while. I do really like their cPanel and features offered. Their support has been average in the past but they are usually quick to respond.

But please be sure to read their Terms of Service before opening an account with JaguarPC.

Been with JaguarPC for 2 1/2 years with a VPS. Upgraded once, was very, very pleased with them until I needed support. There are some who were very helpful, but most of the time they are very slow to respond. Days, not hours. I had several support tickets unchanged, untouched for 24+ hours in the first half of 2012. The telephone support system was "temporarily offline" (as the greeting said) during my last incident when my site was down for 47 1/2 hours. The support guy on their Chat system said he walked the ticket over to the support management guy, but nothing ever changed on my ticket. After the third chat, he got a hold of someone that finally updated my ticket at 9:15 AM but reinstall has still not happened at 5:30 PM.

JaguarPC has gone from being one of the best to a terrible host who just happens to have good prices. If you need support, buyer beware. If you will never need fast support, you get a lot for your money. Just pray you won't need support within 24 hours.

They make billing mistakes, their servers go down, their servers are slow.

Wish I had looked into reviews before trusting my lifeblood (websites) with this company.

Jaguar PC has cost me $1000s in down time.

My shared basic account goes down constantly. Their staff is very poor to respond.

RUN away from this company.

I used to host with Jaguar PC back in the day (My first VPS provider) and the service then was great. I even worked with the company for awhile and noticed they employed a tremendous amount of staff. About a year ago, I started to use them again, and ran into issues. It took the customer support literally 2 1/2 weeks (with my daily/odd daily emails) to respond with a response that didn't even remotely go with my support ticket.

My service was down a number of times, but always back up within an hour.

Old Jaguar PC = 5/5.

New Jaguar PC = 2/5.

For the most part, finding a web host that provides everything at a superior level can be very challenging. Support, up time, price, etc. so I don't expect any host to be perfect in any area what I expect is that a host perform reasonably well in ALL areas so nothing suffers too much. I can honestly say that my experience with this host has met that standard in my opinion.

Are they the cheapest I have seen? No, do they have the best support I've seen? No. Is the up time 100%? Well, no one can guarantee that for any host. You see where I am going with this. ;) It seems that often times a host will sacrifice one area to excel in another area and I feel like, as a customer, I want a well-rounded hosting company. In my opinion, JaguarPC is such a host.

Getting ready to bail. As of late customer support is worse than ever. They have always meant well but are not always the brightest bulbs in the marquee, especially when they don't fully read the tickets. They also tend to make a lot of excuses. I have been with them now for almost three years Until recently I didn't have too many problems and the server I was on was fairly fast most of the time. Then without notifying me moved me to another server which is when the problems started. The network it is on is really problematic. They are having trouble keeping up with monitoring things and being proactive - I had to badger them for a few weeks to get the packet losses under control. (literally hundreds of timeouts in a day) Much better now but still worse than it should be. Put in a request yesterday to move me to a more reliable situation but have not been contacted.

Lately the response times have been atrocious and it often takes posting in the public forums to get anything done.

I transferred my hosting from Godaddy because of multiple issues. I was wanting a good hosting company and also wanting the switch to go smooth with no downtime.

I did months worth of research and settled for jaguarPC. They are awesome.

The switchover and setup went smooth as silk, and there was no hiccups at all. No Downtime, and no problems.

Their support was excellent and set things up for me that I even forgot to do!!

The customer service and support staff are fast, friendly and extremely good.

I highly recommend them. Also, when you look at these reviews, please keep in mind that Happy Clients RARELY leave reviews. Most reviews are done by unhappy clients, and keep in mind that JaguarPC has thousands of customers, so this ration has to be considered as well.

I saw all the reviews, good and bad, and from first hand experience I am totally satisfied with them and took the time to send a good review.

Thanks Jag!

JPC has been great, they are very reliable and their support is really friendly.

I had 2 VPS' with JaguarPC for a little over a year. Overall I found them to be a pretty good host. One of my servers (which was the bigger of the two), had nearly flawless service. The other smaller, had several hicups. I attribute this to most VPS providers putting more low-end VPS per node, VS the higher-end VPS.

Support was good. Not always the fastest, but fast enough. Ultimately we decided to move both of our servers to different medium.

I would recommend them for non critical data any day.

My wife and I have had two accounts with JaguarPC for ages it seems (actually since 2002). We love their tech support ticket system, their features and trust, and their server speed. Having recently administered an account at Hostmonster, I newly appreciate the gem I have at JaguarPC

Awesome service.

JPC are great. I currently have a shared account with them. Speeds are fantastic and their client support system is even better. I always get replies within one or two hours.

Highly recommended.