LunarPages

it really sucks.lot's of resellers and also lot's of hackers around that site. today i lose an amount of $59.40 on lunarpages. when i ask the lunarpages support they said try another time . it will be done. feel pity on myself.

Overall not happy at all with the level of service, hosting or support, from Lunarpages. We loaded our tiny little website onto a shared server and it ran extremely slow. Tried to get them to honor their 30-day moneyback guarantee and they claimed they never got the cancellation email, even when I forwarded them a copy. Very convenient. (Of course by the time I followed up on the refund more than 30 days had passed, so they balked at giving my money back.)

Certainly not the worst I've seen out there but even for $10/month who would want these headaches?

For the most part, LunarPages isn't horrible. It just isn't great. I've only had a couple instances where my site was inaccessible, and I've been with them for a couple years now.

My major problems with LunarPages are:

- They seem to have outsourced their customer support, or the person I got on the phone just happened to have a Middle-Eastern accent coincidentally.

- I wanted to change one of my domain names to another registered domain that I had. After the customer-rep told me I could not do this without signing up for another account altogether, I tried to cancel my accounts (I had 2 with them).

I will say that after several e-mails I did get the issue resolved, and they allowed me to switch my domain name. But I shouldn't have had to go through all that.

Also, their servers don't have the quickest response time, and for some reason I am no longer able to ftp directly (using an FTP daemon) -- instead I have to use the cPanel to upload files now. That would be fine, except the cPanel is very slow to respond to commands.

LunarPages.com is always running hosting specials ranging from bottom of the barrel to comparable prices for both individuals and businesses. Technical support is unsurpassed, and they even give you a call/e-mail you when the server is down, or a certain service is affected -- even if you yourself didn't realize it or cared. That's customer service! So far, I've extremely happy and satisfied with their service!

I've been using Lunarpages for a couple of years now. All has been going fairly well, until they "upgraded" their email system. then my number of allowed IMAP connections per IP dropped to 4. ouch. the default number of connections thunderbird makes is 5 per account. and i have 6 emails on my main machine. and their answer was to get dedicated hosting for 10x more per month.

other then this mishap, they have been pretty decent about things. its cheap, but i guess you get what you pay for in the service department.

They refuse to take responsibility when they screw up. I've had more than one site broken by them and their answer was "not our problem". One time our database reverted to a version from years ago. They had no answer for this. Lost customer information going back years. Very bad, do not give them your money.

Stay away. Tech Support is outsourced, and pass you around, and each time they do, they'll tell you the cause of the problem is different.

These guys don't care about you, or know your needs. They'll be there just for the sake of responding back to you, right or wrong info, that's what they call tech support.

It's not worth it. Stay away.

They got rid of phone support after I became a client. The week that I needed a customer to review documents posted on my site, they were down and server time was sluggish, they then couldn't seem to get the service right. The tech support is great if you like waiting for an email response (sometimes for many hours or a day) It's not worth it to lose credibility with a customer.

I hosted my site at Lunarpages for about 2 weeks. In the last days I have been experiencing massive problems with the uptime of my site. The uptime seems to be very spotty and not professional at all.

I am switching servers today, because I can not direct my clients to my site, not really knowing if it will open at the moment.

I was with them for a while, but after a certain time they changed some software on their server and totally messed up everything perteining to my PHP. So if you're a newbie and don't need any PHP or CGI stuff, go ahead, they're not that bad. Everyone else should stay away.