Seems to be no real answers when you get information on a problem with your servers. Been running WP for two years on these boxes and they keep trying to upsell me to larger, dedicated uses when we have only two installs that use any real traffic

Lunarpages was my first "professional" site (which meant CGI at that time), and Lunarpages was excellent. I was with them for about six years, and in the early days, support was very good to excellent, and they helped me in the ways I needed help.

Over time, however, my site grew, and their policies (terms of service = TOS) changed requiring changes in the way I ran my site. Two examples: I had a double opt-in mailing list of about 600 subscribers at the time. At first, sending a letter to 600 subscribers was no problem. I set the program to mail one mail a second to not crash the server, and it took ten minutes to complete the mailing. POLICY CHANGE: Site owners could send no more than 200 mails an hour, so I had to set the program to mail every 19 seconds, still doable but inconvenient, a process now requiring three hours.

Finally, however, I had to quit Lunarpages. I'd taught small classes in Moodle, admittedly requiring high CPU resources, but my classes were very small, mostly just two or three concurrent users and never more than ten. That part was no problem, but I had to quit Lunarpages when merely upgrading my program at 2:00 AM (when server demands are low) caused them to shut my site down.

I was out of there within a day, now with one of the excellent well-known VPS hosts.

My recommendation: READ THE TOS! If the website host will not honor a pro-rated refund (for time unused, for example), even when THEY have changed policies both you and they originally agreed to, do not even consider them, for you will eventually reach a "gotcha" moment.

Lunarpages was so good for so many years, but over those years, their service and policies deteriorated to unacceptable.

Counting the good with the bad (and they were very good for a very long time), their overall rating from me is "Average."

I have been with lunarpages for 6 years and I cannot express how happy I am with their customer support. They are always there to help me! I highly recommend them to all my friends and colleagues.

It is hard to say alot about lunarpages because they have never been a problem. Their uptime is never an issue. Their tech support is polite and competent. Their equipment must be sufficiently upgraded because they are always there for us.

An average service provider with excellent pricing. However, uptime and service is not up to the mark.

A couple of years ago, I started up a small website that I had no idea would turn into a fairly large site with lots of traffic.

I signed up with the LunarPages Basic Plan, which was around $4.95/mo. Considering the reviews on LunarPages and much research, I decided to join their servers.

The service was excellent for about a year. Support usually responded within 24 hours, and server uptime was around 99.9% like promised.

But since LunarPages changed their plans and allowed an "unlimited" amount of bandwidth and disk space for even their most basic plans, the service and, especially, uptime drastically changed to a low.

My site, which is run by WordPress, would time out anytime I'd make a hefty update through the wp-admin panel; a spike of traffic would put my server down; and the LunarPages admin panel was no help. The "server uptime" was constantly green, even if the server was clearly down.

Also, the support system changed too. They would reply within 3-4 days, around the time when the servers would be back up, and the support ticket wouldn't matter anymore.

Unfortunately, I had to stick with LunarPages for another year before I could transfer.

Overall, I'm very disappointed in LunarPages, and I wish it worked it, but it didn't.

There are two primary complaints I have with Lunarpages. First, server performance is really bad. Slow, with regular timeouts and inaccessible periods. I had no idea anyone operated like this anymore, and now I have five sites with them.

Second, the admin interface is fairly comprehensive, but it's broken up and slow. The various features and panels are inconsistently styled, which makes learning the site difficult, and most features load as slowly as my sites do on their servers.

Honestly, for the two bucks per month you save, it just isn't worth it going this cheap. I recommend Myhosting.com. I've been with them for many years and they'll get all my new business.

My site is often down for a minute or so. Usually up again pretty quickly, but it's pretty frustrating still. I've taken to getting my uptime reviewed independently and get mails from them announcing the site is down (and then up again) several times a week.

They answer the phone when you call.. and they help you with issues they don't have to. Overall they are better than a lot of companies I have used.

it really sucks.lot's of resellers and also lot's of hackers around that site. today i lose an amount of $59.40 on lunarpages. when i ask the lunarpages support they said try another time . it will be done. feel pity on myself.

Overall not happy at all with the level of service, hosting or support, from Lunarpages. We loaded our tiny little website onto a shared server and it ran extremely slow. Tried to get them to honor their 30-day moneyback guarantee and they claimed they never got the cancellation email, even when I forwarded them a copy. Very convenient. (Of course by the time I followed up on the refund more than 30 days had passed, so they balked at giving my money back.)

Certainly not the worst I've seen out there but even for $10/month who would want these headaches?

For the most part, LunarPages isn't horrible. It just isn't great. I've only had a couple instances where my site was inaccessible, and I've been with them for a couple years now.

My major problems with LunarPages are:

- They seem to have outsourced their customer support, or the person I got on the phone just happened to have a Middle-Eastern accent coincidentally.

- I wanted to change one of my domain names to another registered domain that I had. After the customer-rep told me I could not do this without signing up for another account altogether, I tried to cancel my accounts (I had 2 with them).

I will say that after several e-mails I did get the issue resolved, and they allowed me to switch my domain name. But I shouldn't have had to go through all that.

Also, their servers don't have the quickest response time, and for some reason I am no longer able to ftp directly (using an FTP daemon) -- instead I have to use the cPanel to upload files now. That would be fine, except the cPanel is very slow to respond to commands.

LunarPages.com is always running hosting specials ranging from bottom of the barrel to comparable prices for both individuals and businesses. Technical support is unsurpassed, and they even give you a call/e-mail you when the server is down, or a certain service is affected -- even if you yourself didn't realize it or cared. That's customer service! So far, I've extremely happy and satisfied with their service!

I've been using Lunarpages for a couple of years now. All has been going fairly well, until they "upgraded" their email system. then my number of allowed IMAP connections per IP dropped to 4. ouch. the default number of connections thunderbird makes is 5 per account. and i have 6 emails on my main machine. and their answer was to get dedicated hosting for 10x more per month.

other then this mishap, they have been pretty decent about things. its cheap, but i guess you get what you pay for in the service department.

They refuse to take responsibility when they screw up. I've had more than one site broken by them and their answer was "not our problem". One time our database reverted to a version from years ago. They had no answer for this. Lost customer information going back years. Very bad, do not give them your money.

Stay away. Tech Support is outsourced, and pass you around, and each time they do, they'll tell you the cause of the problem is different.

These guys don't care about you, or know your needs. They'll be there just for the sake of responding back to you, right or wrong info, that's what they call tech support.

It's not worth it. Stay away.

They got rid of phone support after I became a client. The week that I needed a customer to review documents posted on my site, they were down and server time was sluggish, they then couldn't seem to get the service right. The tech support is great if you like waiting for an email response (sometimes for many hours or a day) It's not worth it to lose credibility with a customer.

I hosted my site at Lunarpages for about 2 weeks. In the last days I have been experiencing massive problems with the uptime of my site. The uptime seems to be very spotty and not professional at all.

I am switching servers today, because I can not direct my clients to my site, not really knowing if it will open at the moment.

I was with them for a while, but after a certain time they changed some software on their server and totally messed up everything perteining to my PHP. So if you're a newbie and don't need any PHP or CGI stuff, go ahead, they're not that bad. Everyone else should stay away.