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Rochen

Rochen’s mission is to build innovative hosting services that, while complex, are elegant and simple to use. We deliver these services on top of the most reliable server and network infrastructure available. We underpin these services with world-class support from pragmatic, technically capable, and customer service focused teams.

All of Rochen’s solutions are built on top of our own fully owned and managed infrastructure and benefit from features like built-in high availability with automatic server failover, managed backups and 24/7 technical support. Rochen uses the latest hardware and software technologies and offers many features beneficial to our customers like PHP 7 and LiteSpeed Enterprise Web Server.

Rochen heavily contributes to the open source world. We are the official web host of the Joomla! project’s official websites, and we’re also a Premium Hosting Supporter of the Drupal project. We provide hosting services for tens of thousands of Joomla, Drupal, and WordPress websites.

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Rochen's overall review score

Hosting Reviews for Rochen

Philippe CHABOT 17 Jan 18

I would really recommend Rochen for their professionalism and the highest standard for support

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Marija 9 Jan 18

Rochen tick all the boxes for my website development business.

Their best feature has to be Jeremy R, providing fast and effective customer service.

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Rahul Saini 22 Dec 17

What else can i say about Rochen except this that if you are looking for a best hosting service then just buy their package blindly. I was so much disturbed due to my previous vendor as it caused lot of issue in my business but with Rochen i am always relaxed as i am aware that a dedicated team is there to provide support even during midnight hours.

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K Manovich 15 Nov 17

Our corporate web resources were moved to Rochen after years of bad security practices at GoDaddy and 1&1. We've been very pleased with superior page load speeds along with an advanced admin portal. We would highly recommend Rochen for professionals needing the most up-time & reliability.

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Greg 18 Jul 17

Today, I received a Disk Usage Warning. When I logged in I was shocked to discover that over 80,000 spam emails had apparently been sent from my account for the past month.

How in the world didn't Rochen notify me early on that my account was being used to spam?

The tech support rep asked me to enable SPF/DKIM and assured me it would fix the problem, but the flood of email continues.

I've had it with Rochen, and just cancelled my account altogether.

Spam is very harmful to brand reputation and risks putting Rochen clients on a black spam list, so I'm at a loss for understanding how this happened in the first place or why Rochen's support rep couldn't help me to stop it immediately and prevent it from happening again.

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Jasbir 27 Dec 15

I have used Rochen for many years to host my eCommerce websites and also for a few client websites. The servers are always kept up to date, the price is very reasonable but most importantly... (as I have just made use of now - and what lead my to make this review)... is the support!

The support and speed of responses is worth many times what Rochen charge for hosting. I don't believe I have had to ever wait more than 2-3 min for support reply, 24/7. Excellent!

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PlaneCDR 22 Nov 12

I had a basic site (K2 blog & Kunena Forum) with Rochen. I received an abuse email that said my site was using too much CPU power, but provided me way to isolate the issue.

When I asked for help, Rochen support (in effect) said it was my problem and not theirs. To add insult to injury, they forced me to forego my family on Thanksgiving weekend and provide them daily updates all weekend on everything I was doing to fix an issue I had no way to test without access to their server tools.

Rochen is UNSAT!!! Stay away!!!!

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James Arnett 23 Apr 12

I've been hosting my website for a little more than a year now and have added 2 more domains in the last 6 months. In all of this time, I have encountered a couple of problems, but they have always been quickly resolved through issuing a support ticket and/or responses from their customer support forum.

The costs are just a little more than some of the other "full featured" and unlimited hosts, but the extra cost is well worth it. I've used GoDaddy, HostGator, and iPage, and Rochen is heads above each of them.

I had security issues with other hosts before, but since moving to Rochen, I have never once had an issue with security. They have earned my dedication over and over and I would never hesitate to recommend them to anyone.

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Rochen User 12 Apr 12

**AVOID LIKE THE PLAGUE**

Customer support totally, needlessly harsh, unteasonable and even vaguely fascist..

If you run into issues their "grace periods" mean nothing, they expect miracles almost instantly and will BE MORE THAN HAPPY to suspend or terminate your account in next to no time with very little sympathy or understanding.

If you have a piddly site with no visitors (and I mean less than 100 per day) and very little load you'll be fine! If you're anything else aka if you're the average website/business owner do more than think twice, just go elsewhere!

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Client007 8 Apr 12

I had hosting with these guys for 2 years and alway ran into the same probem..not enough space for my mail. I was told that i could add more space after being told that the space i had would be good enough for my business.

after poor tech support i lost my cool and made a not so nice remark and was told that i had 24hrs to back up my site before they terminated it! Ask your self.. Is this a risk i want to take with ROCHEN!?!

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Joseph 16 Jan 12

Rochen is one of the WORST hosting I've ever used!!

I moved my Joomla site to Rochen hosting because they brag in their advertising about how they are supposed to be Joomla experts and have fast servers. I wasted two days of endless time and aggravation dealing with Rochen and cancelled the account. They were one of the WORST hosting companies I have ever used - and I've used many over the past 20 years. I agree with many of the negative reviews about how their tech support is only by email and they are incompetent and don't give a damn if your site has problems due to their server.

First they setup my server wrong. Then their "Migration Tool" does NOT work and does not migrate Joomla sites from most hosting companies (they tell you this AFTER you pay for an account and try to use their migration tool). Then my Joomla site wouldn't work properly even after I manually uploaded the files and database. This was the same site, settings, files and database that worked fine on my old hosting server. Their tech support just emailed me to have "my tech person" fix it. The speed was only slightly faster than my old hosting, which also shows their advertising is misleading even on that point.

I could go on with a long list of problem issues and wasted time and aggravation with Rochen, but you get the point. Find a different host for your Joomla sites. Rochen is NOT experts with Joomla and their servers are NOT better than other hosting and their tech support is HORRIBLE and incompetent!!

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Deb Shaw 22 Sep 10

I'm impressed with their server speed. My Joomla sites have never run faster or smoother.

However, their servers are down more often than other hosting service I've used (in fact, several of my sites on one server are down now as I write this).

But their biggest failing is customer support. I've had trouble setting up every account with them. Yes, it all gets sorted out in the end, but not without a hassle.

A few of the Rochen support folks are very nice. But some are needlessly antagonistic and hostile. It makes me wonder why the CEO doesn't require support training for his staff for a more even end-user experience.

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Andrew Landini 22 Mar 10

The server was constantly down (server was Broome for you Rochen customers) and the support seemed to suffer from bi-polar disorder. They were either very friendly, or extremely annoyed. They billed my client twice (when she no longer had an account with them), then accused me of "threatening them" for saying they'd need to refund her money or a complaint would be filed with IC3.

They even admitted they were wrong, but not before writing me a 500 word response telling me reasons why I'm the one who's to blame. Right. I'm to blame because one of your techs didn't delete the billing profile for a closed account on a system I have no access too. Idiots.

Wondering why the forums are so positive? They instantly banned me before I could write a testimonial.

I would highly advise against using Rochen. Look into cloud hosting or slice/linode hosting.

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Kevin 10 Dec 09

I've been around the block a few times. After a dozen or so providers, including many on this review site, I've settled down at Rochen. Support is outstanding, and the most likely reason is that they are bored. There are very rarely any issues. Sure, their prices are higher than most, but $25 a month for a reseller account and plenty of space allows me to keep sites up for me and my framily. Got to give these guys some brownie points. I recommend them to anybody looking to host a website.

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Tim 5 Feb 09

Rochen is a great service. I have been using them for a while and they don't oversell. They may be more expensive than the big companies, but the price is well worth it.

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Dellinger 19 May 08

I have been using Rochen for the past month to host Joomla, Drupal, and html sites and love it.

The one time there was an issue with a server my sites were on there was a bulletin on the forum within 5 minutes, no lie and the problem was fixed in 15 minutes.

Check their forums and you will see satisfied customers. More importantly you won't find complainers.

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Pete 15 Nov 07

If you are looking for reliable hosting and in particular want to sleep at night, knowing they've got your back covered (with a great backup and redundancy system), Rochen are the guys. Ive had dealings with hosts before but none as on the mark as Rochen. Sure you pay a little bit more ... but there is a big difference between a Ferrari and a Mini.

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Bill Samuel 26 Oct 07

Rochen is reasonably priced, but there are so many problems with them that we are looking for someone to move our site too. For example, our mailing list has not worked for a full month. We have had problems like this over and over again. I would strongly recommend against using Rochen.

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