Webserve

STAY FAR AWAY. Worst customer service ever. They hardly speak English. The live support is horrible, they are virtually useless. All they ever do is tell you they can't fix your problem on live help, you need to email support. My websites go down every couple months.. sometimes for weeks at a time. And they are very slow at fixing anything. The left hand doesn't know what the right hand is doing.

We used Webserve for the last two years without a ripple. A little bit too much down time, but nothing alarming. However, the last month was completely hellish. A LOT of downtime, no explanations, no answer from the tech support, no solutions. I succeeded in reaching the tech support this morning and not only they were far from helpful, the guy was squarely rude.

Avoid Webserve at all cost.

We have been with Webserve for 2 years. In the last 2 years our downtime has been horrific. Our server is always enduring data corruption, total server destruction and Mothra infestations.

Where is the basic hosting 101 redundancy? Even my home computers have more than 4 hard drives to backup information I find valuable like CLIENT DATA.

We have 7 domains with this craptacular company and are trying to transfer our domains as I write this. Our emails are frequently lost and our email service and websites have been down for 3 weeks now.

This company has low prices but it offers no service in return so no price equates the lack of value.

The customer support is ignorant and rude and full of promises of returning calls and tickets to no avail.

This company should burn in hell with its employees locked inside of it for eternity. Hundreds of dollars down the drain.

We experience the same problems as Marc. More - they promised that all data is safe - it was lie. We loose last 5 month DB with financial data! I am going to discuss it with their CEO, otherwise our North American Financial company will go to law, we lost money and clients.

NEVER go with WEBSERVE.

3 days and all the website and emails from my resseller acct are still down.All my client are cancelling with me and requesting refunds and I dont blame them. I m a network admin and a restore should never be more then 12hrs this is just crasy, the help desk cant help any all they can say is your data is secure and hopefully tomorrow.... I m cancelling all my acct there as todays business cant go witout email for days at the time.. the service was good 2 years ago but now the weekly crash with emails and the delay are not acceptable. They really should invest in quality admins...

I have support tickets still unresolved after seven months and they can't seem to understand the basic principles of hosting.

It's bad enough the random outages from time to time but now my whole site has beeen down for the second day.

eMails to the support team are not even generating tickets any longer.

As for their claim that they are 99.9% up is baloney. I would say that about 20% of the days there's some sort of downtime, even if it's for an hour or so. But this two day downtime that we have is totally unacceptable.

I will be moving as soon as I can find an alternative elsewhere. I do not recommend this company at all.

I also use Webserve as hosting for couple years. They are good in the beginning. But the hosting service they provided in the last 2 years is totally useless. Website will go down everyday (short down time), and every 1 months, there is a more than 16 - 24 hours down time. So in my opinion - STAY AWAY FROM WEBSERVE. THEIR HOSTING SERVICE IS THE WORST YOU CAN FIND AROUND THE WORLD. STARY AWAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY

Does anyone here think about legal action against this company (Sue webserve)? If yes, count me in.

I initially had problems with email with webserve, but eventually they got that ironed out. (I'll cross my fingers that it continues to work)

I've always had outages of at least several hours per week. One time I noticed that it was down for more than a day.

Currently I cannot access my files with FTP and my database is not accessable.

I've sent several emails with no response and their phone person only takes a message.

I wouldn't choose them again and won't be renewing with them when my contract is done.

Been with webserve for almost a year. (VPS windows Plus)

In the beginning there was a few downtimes here and there, but usually took 10-30 minutes to resolve...

...yes irritating, but not bringing the company to its knees.

The past 2 months was HORRIBLE!

Our production server was down for 48 Hours!

They disabled their 24/7 Live Chat... did not answer their phones and did not reply to the tickets!

I was left in the dark.

Received news of the VPS servers through a friend who was having a look at his VPS server every 30 minutes.

Only 2 days later (after server was restored) I received a email marked as "Resolved"

Today 16-07-08, we're down again.

It's been 8 hours already... no one can help me, except for the usual "Security Maintenance on main node" reply.

This is only after you realize your server is down... and phone support/live chat.

Surely this was a scheduled thing? But there was not correspondence between them and their customers.

I'm flying blind here... production server down... production down... company brought to stand still...

Support is horrible. They have the ability to open tickets, have ticket history and all that, but it's useless. They take days to get back to me, and when they do it's with lame responses like 'that should work' or 'your issue has been resolved' when of course neither is true. Livechat (24x7) is not open 24 hours, phone support basically takes messages. This is a useless web host.

This is truly the worst host I have ever used. Every time I have an issue it takes weeks to get a response. The last issue caused all of my subdomains do disappear from their system, such that visitors would be forwarded to my primary domain. This took THREE WEEKS to fix! During that time there was no communication despite sending email and calling with update requests.

Furthermore, Webserve.ca will delete features from your account without telling you. For example on the Unix Pro account which I have, they secretly took away my dedicated IP, it also took a few weeks to get it back. They have disabled SSH, changed the amount of space available

Additionally the plan is to include Tomcat5 servlet container. This feature has never worked properly and still does not work. The support staff do not even know what I am talking about when I call. This was the feature that caused me to sign up, and it has never worked. It just shows how stuck one can be if one chooses the wrong host.

A note of importance to some regarding support. The first line of support is not technical, they have no technical knowledge whatsoever. They are simply there to take calls and create tickets in the system. The tickets they create often do not include relevant information, and do not get created for HOURS after the call. You will never speak with actual technical support. Once the ticket is created you will not be able communicated with, and if the livechat people recognize you they won't pick up your session, and if they do they will end it part way through and you will have to go through again. I think it is a game for them. It is my understanding that this support is off-shore.

DO NOT USE WEBSERVE.CA YOU WILL REGRET IT.

I have been hosting my site on webserve since 3 months and I have no problem with them. servers are stable. No downtime yet.

What you should check while selecting web host is

1. Uptime,

2. Price

3. Support

4. Reliability.

Webserve is above par. Good features.

Overall good service.

What can I say. I have no reason to write this other than to say that everything that Webserve says to describe themselves is simply not true. I join the legions of unsatisfied and disgruntled customers. The tech support people (for the most part) were absolutely useless and sometimes dangerously unhelpful in their suggestions. The delays to get "help" were absurd - many times DAYS!!! Stay away. Stay away. Stay away!!

I signed up with them (NT Pro package), mainly because they advertise JSP support in that package for a good price.

When my account finally got set up, surprise... no JSP management functionality in my CP.

After playing ping-pong with support ( 2 to 3 days between each ticket update ), I was finally told that I had to switch to a VPS to have Tomcat/JSP.

Even worse: my database management features never worked ( the CP framework threw an error message ), and support kept on sending me emails to explain my problem ( because they said everything was fine in my CP ) even after I cancelled my account!

I got out of there and am still awaiting for a refund. In short, be *very* cautious before signing up with them!!!

Sorry about the dual post, i thought i was creating a user profile... (it wasn't clear)

Webserve is a terrible service that kept my customers offline with email problems. There are no release forms about any servers going offline or needing changes. Your service just won't work.

I have been with this company for 2 years because of a 2 year plan that I thought would work out. Instead, I had 2 years of headaches dealing with techsupport, who wasn't always available.

I just received my refund from this company, which i had to FIGHT for, over the last 1.5 months. They acknowledged my cancellation and then forgot about me just like they do over at their support desk.

Here's a tip: When your account says that it won't AUTO-RENEW, it will. I already have domains being renewed and billed to me to this day. Now i have to go back and fight every one of them. AGAIN. Do yourself a favor and go somewhere else.

Brutally poor service. Over the past 60 days my sites have been down more than up. Seriously, if they gave their hosting away, it would still be too expensive. And checking on the web - yes, I know I should have done this in advance - I discover I'm far from alone. There are entire legions of disgruntled current or former customers of Webserve. It's hard not to imagine all of the former not eventually becoming the latter. A pox on them.