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WestHost

Since 1998 WestHost has had a singular goal to provide the most powerful, secure Web hosting environment in the world at an affordable price. Since that first day, we have provided hosting for clients all around the world.

WestHost have maintained themselves as a leader in the Web hosting industry by keeping to that original goal providing the best technology available with exceptional customer support. The work ethic and integrity that established our business has paid off with many industry awards and happy customers.

In 2008 the UK2 Group, a large worldwide Web hosting provider, expanded its global presence with the acquisition of WestHost. By leveraging the combined power of multiple hosting companies under the UK2 Group umbrella, we are able to provide our customers with an exceptional Web experience at affordable rates.WestHost is located in Providence (near Logan) Utah.

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Hosting Reviews for WestHost

irshad 20 Jan 14

"AVOID www.westhost.com/ AT ALL POSSIBLE COST"

MAIN FEATURE OF WESTHOST

ARROGENT STAFF, LACK OF KNOWLEDGE ABOUT YOUR PROBLEM. IF ANYBODY HAS ONLINE BUSINESS PLEASE DONOT TRUST ON THEM

REASON: I HAVE PAID $50 FOR RESELLER PROMISSED TO MOVE THE DATA THE FROM OLD SERVER, LATER ON ASK MORE MONEY 1 AND HALF WEEK MY WEBSITE WAS DOWN, DAY AND NIGHT SPOKE TO THEIR TECH. DEPARTMENT. ABSOLUTELY RUBBISH SERVICE. TOOK MY MONEY ACCOUNT DEPARTMENT DONOT WANT TO REFUND MY MONEY, DONOT WANT TO TALK AND HELP TO RESOLVE THE ISSUE. AS PROOF PLEASE HAVE A LOOK ON THEIR CHAT HISTORY

"Scott N.: [12:34:10 AM] If you want us to do the migration you will need to order a "QuickSwitch" by logging into cp.westhost.com and clicking the Billing icon.

Irshad: [12:35:46 AM] i see. will you charge extra for this migration?

Scott N.: [12:36:53 AM] Does your current host use the cPanel platform?

Irshad: [12:37:00 AM] yes

Scott N.: [12:39:30 AM] Then there won't be any extra charges for the migration.

Irshad: [12:40:24 AM] that's great. by the way i'm in "billing" but don't see any "quickswitch" option there?

Scott N.: [12:40:51 AM] Click on the Services tab, highlight your domain and click Add new Addons.

Irshad: [12:42:06 AM] ok. thanks for your time and help.

[12:42:36 AM] goodbye""""

NOW PLEASE READ THE BELOW "THEY ARE ASKING MORE MONEY IN THE CHAT

"irshad: [12:35:48 PM] i am suffering from whole day, i can't bear the long delay because our 90 percent business run online. i have observed to resolve a simple issue your support team taking too much time

Robert: [12:37:42 PM] Let me go talk to the team member working on your account

irshad: [12:38:00 PM] ok

Robert: [12:44:48 PM] looks like the person handling your transfer in on the phone and I can send you an email once I have word

[12:45:12 PM] I just got this notice

[12:45:13 PM] yes, and I I have already grabbed a cPanel backup from host gator, I just need to restore it to their account

irshad: [12:45:34 PM] how long it will take please?

Robert: [12:47:18 PM] checking

irshad: [12:47:26 PM] ok

Robert: [12:49:12 PM] transfer should be $10.

[12:49:45 PM] https://corp2.westhost.com/miscpayment/

irshad: [12:50:22 PM] excuse me sir i am asking how much time it will take to transfer?

Robert: [12:50:58 PM] Should be within an hour but could take up to 3 hours

irshad: [12:51:27 PM] so you are saying i should pay $10 more now ?

Robert: [12:51:34 PM] yes

[12:51:47 PM] $10 is what the transfer will cost

irshad: [12:52:32 PM] if i pay the $10 dollar your team will transfer the whole website along with data, am i right?

Robert: [12:52:45 PM] Correct

irshad: [12:53:53 PM] hold for a moment please let me transfer $10

Robert: [12:53:57 PM] ok

[12:56:34 PM] let me know when payment is made

irshad: [12:56:45 PM] ok

""""""

THE ABOVE IS ONLY ONE EXAMPLE OF THEIR SERVICES. "AVOID http://www.westhost.com AT ALL POSSIBLE COST. BECAUSE I HAVE LOST MY LOT OF CUSTOMER BECAUSE OF THEM. THEY TOOK ALMOST 2 WEEKS, ONLY TRANSFER MY DATA FROM ONE SERVER TO ANOTHER, WHEN www.westhost.com/ TRANSFERED THE DATA TO THEIR THEN www.westhost.com/ SERVER WAS DOWN AND MY WEBSITE WAS CLOSE FOR THREE DAYS. NOW I RECEIVE THE EMAIL WE CAN'T PROVIDE YOU THE SERVICE SO WE CANCEL OUR CONTACT. i ASK THEM WHERE IS MY MONEY LADY "WENDY SPOKE TO ME ARROGENTLY AND DONOT ALLOW ME TO SPEAK. IF ANYBODY DONOT BELIEVE ON THEN MAKE AND ORDER WITH www.westhost.com/ DECIDE IT YOURSELF.

pLEASE OVOID " www.westhost.com/ AT ALL POSIBLE COST.

Review Rating
Steff 9 Oct 13

Outrageous, My server was down for almost 2 days because their administrator did not have 5 minutes of hist time to make a fix. Run, run, run

Review Rating
Tim 12 Apr 12

Westhost has historically been very good with support; I've always had a good rapport with the techs.

Pro: great price, good support, lots of tutorials on the web. VPS with ssh access allows you to be very hands-on with the server. They offer one-step installs of many popular applications.

Con: No root. This makes it difficult if you want more than basic LAMP sites. As I'm moving to RoR, it has become too difficult to work with the non-standard linux. WH offers rails, but it is an old version.

Summary: WH is a good entry-level VPS. Have only had one unscheduled outage in about 7 years (maintenance downtime is minimal, and always late at night when the impact is less critical for most businesses).

The only drawback for me is the lack of root access, which restricts what you can install.

Review Rating
mike 23 Mar 11

I've been with WestHost for several years but lately my sites have been slow way too much. Tech support used to be outstanding, but now I'm experiencing unanswered emails and idle chat boxes. Tech support, where are you? Maybe it's time to move on.

Review Rating
Benjamin Fleischer 1 Jun 09

The best thing about westhost is the support. They are great. And there's also active forums and some walk throughs like sudleyplace (though a bit outdated).

I got in on the 10/month plan (they always have some kind of special). My only gripe is not true root access (in ssh) and that my resources are more limited than I'd like, 128mb ram, 1% of cpu.

Not sure about complaints about drupal and mediawiki. Their installer will automatically install both. I have only php5 and run both just fine. And you could install anything you want. I couldn't get ruby on rails running with mysql so I compiled it myself with the extension, works fine. Their automatic upgrades of software are usually a little bit behind the release.

I sometimes think my response time is a little slow, but presumably I can fix that by modifying my apache settings (as long as I don't use too much memory).

Also, they moved my vps around a few times with no problems at all.

Great value for the buck.

Review Rating
Randy Solomonson 8 Feb 09

Pros:

-ssh access

-all ports available

-good uptime

-cheap

Cons:

-non-standard Linux

-No apt-get repository

-Difficult to upgrade

-No root access

-Can't host MediaWiki and Drupal

-Console lock-ups

I've used Westhost for years. Their support staff was helpful most of the time. I liked having a Linux VPS, but when they did not use a standard version of Linux nor did they provide an apt-get repository to upgrade packages. Soon, I was stranded on older versions of software. If I wanted anything special, I had to compile and install it myself. Eventually, I wanted to try out MediaWiki, but my site was running Drupal. I needed both PHP4 (Drupal) and PHP5(MediaWiki). It just wasn't worth trying to figure it out. I left when the contract ended. Ihave no regrets!

Review Rating
Shawn Sorrell 30 Nov 07

I have been with WestHost for over 7 years now and have recommended it to many people. They have gone through many changes in those years and although some of them have been a bit bumpy they have always worked very hard to satisfy me and others I have recommended to them.

They may not have all the fancy bells and whistles that other hosting companies offer but I stay with them because of their support and long term reliability. Other companies may come and go but I feel WestHost is here for the long haul.

Review Rating
Dabby Cool 14 Nov 07

Westhost was good until recently. Then I participated in their beta upgrade, and it messed up my account information. They erroneously accuse me of using 152% of my alloted disk space (when in actuality I don't use more than 50%, which one of their reps confirmed). Then they tried to coerce me into getting a better package (translate: more expensive) instead of fixing the problem. I'm switching soon.

Review Rating
Richard 10 Aug 07

Been with them for quite a while and I've had no problems. I recently moved servers as part of an upgrade and my site was slower for a while, but support have been very helpful in resolving CPU loading issues.

Review Rating
Justin 8 Jun 07

I have used this host for many years now and have always thought it was a great service. Support is quick and knowledgeable, and everything seems to work nearly all the time.

Review Rating

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