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A Small Orange

A Small Orange was founded with a simple philosophy in mind: provide the best quality service and support to customers at an affordable cost. Since then, we have refined our mission to provide service and not just servers. We realize that our customers have many choices when it comes to web hosting and we want our service to set us apart from the competition.

Since A Small Orange was founded in Atlanta in 2003, we have grown to a point where we now have over 30 employees and serve tens of thousands of customers around the world. Our team provides award winning customer service and support 24 hours a day, 7 days a week over email.

Part of the mega-host Endurance International Group. Endurance's (EiG) other brands include Apollo Hosting, Arvixe, BigRock, BizLand, BlueDomino, Bluehost, Dollar2Host, Domain.com, DomainHost, Dotster, easyCGI, eHost, EntryHost, FastDomain, FatCow, FreeYellow, Globat, HostCentric, HostClear, HostGator, HostMonster, HostYourSite, HyperMart, IMOutdoors, Intuit Websites, iPage, iPower, iPowerWeb, StartLogic, JustHost, MyDomain, MyResellerHome, NetFirms, Networks Web Hosting, Nexx, PowWeb, PureHost, ReadyHosting, Saba-Pro, SEO Hosting, Site5, Spry, SuperGreen Hosting, USANetHosting, Verio, VirtualAvenue, VPSLink, WebHost4Life, Webstrike Solutions, and Xeran.

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Hosting Reviews for A Small Orange

Circuits 27 Dec 15

Hi!

I have been with ASO for years. And I was really happy with them at the early years. But I can feel the deterioration in quality. ASO was originally driven by passion and enthusiasm. But guess what now it is owned by EIG (Endurance International Group), the company that owns BlueHost and many other hosting companies. This explains the decline in quality.

I still remember those days when I could sit back, relax and never worry about a downtime.

The latest downtime was record breaking. 24 hours. Yes, my VPS and many other VPSs were down for 24 hours.

No more. I am moving.

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JS Morisset 12 Dec 15

I've been ASO for about 2 years - their reliability keeps getting worse. They crash my VPS every 2 months like clockwork - I don't think I've ever had more than 2 months of uptime.

js.

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Kristen 8 Apr 13

Our site has been hacked and the technical support team has suspended it and is slow to respond to emails to try and get it working again. Every minute our site is inactive we are losing potential customers for our business. I asked them how to solve the problem and they gave me vague instructions that I don't understand because I am not a computer technician. I need more help to get this problem fixed! I will start looking for more reliable and helpful web hosting.

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Mike 7 Apr 13

I've been with ASO for about 7 years. They were really the best, immediate responses to problems, happy to answer novice questions. No more. Now a reply usually takes 3-8 hours. My email has been black listed for over a week from major ISPs like Comcast and Verizon because ASO has become a spam source. This has cost me money, and on a personal note, we cooked dinner for 9 friends last night and found out that they never got the last email, so they went out before they came over! We still haven't got the bounce back email! This morning I awoke to 9 web sites I have on ASO in DDOS attack. Geez guys. I'm moving on.

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Cody 23 Jan 12

With the VPS service, the reliability is on par with every other host I've used. Not 100%, but you can't reasonably expect no downtime without paying an arm and a leg.

The real difference is the customer service. There's pretty much no comparison in the hosting world. Ticket are handled quickly (usually less than 10 minutes) by real people who speak English.

Unless their reliability plummets, I can't see going anywhere else anytime soon.

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Steve Forest 29 Nov 11

Very good service and cheap reseller access. If you request support, you have an answer in the next 15 minutes 24/7 even with a shared plan.

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Andy 30 Jul 09

With them for 2 to 3 years, great support staff, cant say though that the last month has been great, what with the hacking incident, and my server died, and a 2 week old backup for consolation. There was no explanation in the forum, couldnt log on as the ISP had changed, I didnt know any of this. I am looking around now for a host that does off server backups and takes responsibility for backing up a lot better than if I do it myself with my smattering of knowledge. Talk about having a dog and barking.

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James 31 Mar 09

Started out okay but servers started going down regularly. If you try this host be sure to sign up with a free uptime monitoring service. You might be surprised how often your site is down.

I gave them a chance and even asked them to move me to a new server to solve the problem. It did not, I guess they have oversold all of their servers.

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Liana 3 Mar 09

One of the best hosting I ever use. Their prices is very competitive and with only I single account, I can add unlimited domain add-on, so I can have unlimited website only with single account. Limitation only on space and bandwidth. Support are awesome. Their community forums active. So ASO is my choice. :)

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Smith 20 Sep 08

Last monday was doomsday for over 200 websites hosted by asmallorange when their server failed with no back-up provided.

A Small Orange representatives merely posted in a leisurely manner on their own forum would website owners please upload their own backups, while ignoring the fact they should have been providing the backup service.

There are several hosting providers which make far more thorough backup services than those provided by asmallorange.

There are far cheaper and better performing hosting companies out there, my recommendation is you give them a try

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Kelly 12 Sep 08

Like the previous reviewer, A Small Orange were once a great host. Not now! I have been with them for several years and I really regret renewing my plan with them as my site and email are down almost daily, with no resolve from their support team. Inexcusably poor service and you'd be wise to steer clear of them.

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Chuck 12 Jul 08

During my first experiences with A Small Orange, I was completely pleased. My website was always up, and if there was ever a problem, the support was quick to fix it.

These days, my website goes down every two days, especially during the peak hours, which means I am losing money. The support does not offer any solutions anymore, and they always beat around the bush.

When the server goes back up, it is only partially up, and my websites cannot connect to their databases.

And since I paid for the full year, I cannot even get any of my money back.

But, I don't even care, I signed up with another host. Even though I lost money for the remaining months on the hosting, I will make it up with the uptime with my new host.

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David 11 Mar 08

Before I got my VPS hosting account, I used A Small Orange. They're great! I never had problems connecting to my website. If you're looking for shared hosting definitely go with ASO. The only downside to ASO is that service is a bit pricey.

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Collin 3 Mar 08

I have been with ASO for a few months now and I must say support is way above the curve. Being someone who owns quite a few websites, I never host from the same place twice. That way, if something goes wrong with one host, I wont lose my entire site. Not anymore with ASO. I have been floored by all of their support and plans. They manually review accounts to prevent abuse, a true sign that it is about the quality not the quantity. Their support is fast, friendly and personal and know what they are talking about. 2 thumbs up for ASO! :)

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Victor 18 Feb 08

Best host ive been on since ive been online developing sites. Their service is great, but what really stands out is their support. Its outstanding.

Their price could be a little cheaper, but I guess quality isn't cheap.

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Bob 14 Feb 08

I have been with ASO for years and they have previously been very reliable and good with their support. That record has changed for some reason this year - my website has experienced two significant outages with the last one destroying most of the websites I host with them due to poor backups being made by them.

Hopefully they improve in the future as their record has been superb - but their disregard for helping fix the problems they have created has forced me to move on.

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Mike Attanasio 19 Nov 07

Been here a little over a year, finally have had it! Board needed to be watched constantly. Lost search engine position because of so much down time. If your about to join this place all I can say is they answer support tickets fast. Time to move on, thought they'd get their act together but never did. Live support dream on. I have other sites with other companies that never have down time. I was pressed to get Host for vbulletin and they were recommended well you win some and lost some. don't pay in advance cause they won't refund you past 30 days even thou you have a 10 months left on the deal.

thanks & aloha,

Mike

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Jared Schwager 11 Jun 07

I've only been with A Small Orange for a short time compared to the length I was with Site5. But during this short time I have been amazed at the quality of the hosting provided at ASO.

In my first support ticket I asked to have SSH access enabled on my account, and within TWO minutes I got an email back saying SSH access had been enabled.

I had a little issue during my transition to ASO from Site5 involving the PHP memory limit. I submitted a support ticket and got a response in minutes saying they had fixed the problem by editing my .htaccess file to increase the maximum memory my scripts could use.

The ASO community is also another great little addition to the whole experience with being hosted at ASO. Everyone on the ASO forums are very kind and helpful.

As for server reliability, I haven't had a single downtime since I joined ASO. I am positive their servers are not too crowded since their prices reflect quality, not quantity. I may not get as much space or bandwidth as other hosts, but the quality is outstanding.

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Tim Gray 9 May 07

After being with earthlink hosting for years, I finally took the time to research hosts and found ASO to be the best bargain for the price. Very fast CS and is always adding new programs to the fandango thingy. Granted, I might not be a website god or anything, but for a small company that tries to keep costs down, ASO was the way to go.

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Prashant 18 Apr 06

A Small Orange has been the best web host I have been with, they're very reliable and if you're serious about your website I highly reccomend them to anyone.

Their network and servers are up most of the time, I haven't had any sort of problems with this. I get quite a few visitors accessing my site at all sorts of times, there's atleast 3 visitors per hour (My site is fairly new) and none have complained about the uptime.

Moreover, their servers are very stable, like I said previously there's been no issues at all, their loads are normally under 1.00 and my website is always quick in loading.

The best feature of A Small Orange I would say is their support. I hear quite a few people saying that their current host responds to their questions quickly but ASO have responded me within minutes. Most of my tickets have had a reply within 5 - 15 minutes; their support staff is not only fast but they're kind and efficient at what they do.

Where the features and pricing are concerned ASO offers you Cpanel along with the standard features such as PHP, Perl, MySQL, Emails etc. Additionally, they also support Ruby on Rails for RoR developers. The pricing may seem high compared to other hosts out there, but bare in mind that ASO doesn't oversell or overcrowd their servers; it's simple, you get what you pay for.

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