Great service

Just got a VPS and the sales & billing people were very good. Regarding support, also all good apart from a couple of useless techies.

I moved away from a company I had used for about 10 years, and although transferring stuff around and getting used to it all is a bit stressful, I am really happy I made the move so far.

Special thanks to Stuart Hancock (Sales) that seem to go the extra 10 kilometres and Francesco (Billing)

im proude to be one of your clients - and very very very very satisfied :)

thanks for all of you -- you are the best in the world.

Excellent Support is been provided by eUkhost. Especially Jennifer helped a lot in resolving the issue.

Initially my problem was not read correctly and I received the totally wrong response.

I then received a reply saying it was fixed and to try again - it still didn't work.

I then received a phone call from Rex Miller and between us we solved the issue.

quick to respond

Good service from Rex Miller.

Thank you

I have been using eukhost for a number of small projects for around 8 years now. In that time I have never had an unacceptable incident.

Support staff are available 24/7 and always seem to get the issues solved quickly.

many thanks for great support.

especially from Fred

They have a excellent support team with 24X7 support. They supported us in many critical issues and helped us to over come the issues in a quick time. we are really thankful for there service they have given us. They are the trust worthy organization we have ever seen. The support team they have was marvelous because they wont hesitate to supports even in late night hours. The ticket issues are cleared with in 24 hours and they will wait for our feed back to close the ticket. So I am very much thankful to Eukhost and I would recommend every one to go with Eukhost .

The Live chat support they give was very good and they almost clear all the issues in the chat itself.

We've been using EUkhost in the last few years and very please with the service & very cost effective.

Support team has been very prompted and helpful. Definitely recommend their services to anyone.

I had a problem with emails not sending this morning after a server outage.

Suzanne spent a lot of time with me on the phone until the problem was resolved which turned out to be an iPhone glitch. She was clear, methodical and patient with a pleasant and calming demeanour.

I had a problem that had been bothering me for some time. When I got through to Suzanne Jones she was fantastic. She listened to my problem and gave me step by step instructions to resolve the issue which i have now done. When I said I didn't know some of the technical phrases she was saying she didn't make me feel stupid. She explained the problem in simple terms. I don't usually take time out to write reviews but found her really helpful so felt urged to comment. I wish I got this kind of service from every company/person who answers the phone when I have a problem! She's an asset to your company!! Kerry

Very good support

Always get quick and helpful support from Lucy and the team at EUKHost. They provide a trouble free service month after month.

Looking for a new host after being let down by Netcetera losing emails - Excellent assistance by Stuart and Dan G answering my weird questions by live chat - very helpful

I am generally very happy with eUKhost. I've been using their service for a while now, they are AWESOME !

Their Technical support service is outstanding, in addition to the incredible sales team they have which will swiftly answer all you questions and follow up with you until you get your service up and running.

Don't miss it and make sure you ask for "Stuart Hancock" or "Albie Stevens" for any sales related questions.

I am so glad I made the choice of eUKhost.

I leave everything to these Guys, Hosting isn't my field of expertise, so I rely on support probably more than others, I am never disappointed, and always appreciative of there help.

I have run small websites for two non-profit organisations for several years, both on eUKhost. Uptime on both sites appears to be good - I don't use a monitoring service but I've never gone to either site or to cpanel and found it unavailable, and with one exception (see below) I don't think I've ever had reports from visitors of either site being unavailable.

I originally signed up for the "Copper" package, which has now been replaced by the "Basic" hosting. "Copper" had a disk space limit of 200MB, which seemed a bit mean compared to some hosts but it was adequate at the time. We have since used it all up, largely through hosting photographs taken at our annual reunions (which are accessible only to logged in users) but I'm pleased to say that eUKhost increased our limit to 2GB for no extra charge.

I did have one glitch with rafmusa.org in the early days. I received reports that some users could not get to the site while others had no problem. Support couldn't find anything wrong. I eventually diagnosed a DNS configuration error (the authoritative server was wrong), and I think it depended on the resolver software used by their ISP whether someone could get to the site or not. Luckily before I retired I worked developing networking products and I was able to find the fault, but a non-expert user might have been helpless.

Apart from that I haven't had much need to contact support, but when I have I've always found them helpful and responsive, and they have solved my problem quickly.

The level of support provided by Lucy and the response was second to none. Briiliant support would highly recommend euk. Thanks once again

A very nice hosting! Support really stands out from the other hostings, and I should know because I tried several. After you sign up with eukhost, you get a personal assistant for no additional cost, available is Skype. Great thanks Allen Gibson, my assistant, it takes him just a minute to answer my enquiries on server performance/features.

Rex responded promptly and efficiently to my support requirements

Swift and on the dot responses and solutions from Fred. Thorough information on changes regarding my email accounts and quite useful information as to how to keep my hosting plan with the limits of my company's budget. Thanks Fred

K Perry from Eukhost has helped me today with a serious issue with the webform failure on our website. Issue was resolved instantly and I was impressed how quickly Perry understood this serious problem and resolved. Well done Perry.

We use many hosting companies, but eukhost.com is one of the absolute best.

I just had an issue and spoke to Rex Miller in the Support Team.

Despite some unexpected frustrations, he resolved my problem quite quickly, most courteously and thoroughly.

Great support and great hosting. And Lucy is a 10+ person .

Regards guys.

Just had an issue quickly resolved by the Tech support (Perry K) and delighted with the service - thanks.

Perry K . Has been very very helpful and patient in helping to sort out uploads and the links to my site well impressed. Perry gave excellent help and service

Rex Miller was very helpful and supportive. Many thanks.

The support team was very quick to solve my problem.

Dexter was very helpful and patient. Having had difficulties yesterday and today I was by now very frustrated with using eukhost. My previous experience has been fine.

I have not yet used all features that we checked out but I am hoping his help will prove to be successful.

Support - phoned through and had problem sorted quickly by Rex.

Much improved on previous technical support.

Since I am working for my English client I also started working with EUkhost and I must admit the guys from EUkhost are great. Always ready to answer my questions day or night. Ross, Mario, Perry thank you so much for all the help moving the website!

Lucy was very efficient and great help, thanks you

good to talk you, excellent support

EUkhost support it the reason I stay using this host. The live chat is wonderful, I get my support issues and queries resolved quickly and easily. Adam just answered my questions on a domain renewal issue, basically just took two minutes. I have used cheaper hosts but I know but the reliability and support of EUkhost is worth every penny.

Excellent service - the response was very quick and the information was clear cut and re-assuring. No eye candy or patronising slogans, or time wasting. I have always had excellent dealings with euk. Some providers who I assume market themselves more and are more mainstream lack integrity. I have always found eUK most professional and to the point. They always treat the customer like a human being, which I really appreciate.

perry k has helped me to sort out the problem.Very cooperative staff.

Support has always been prompt and helpful. No problems with hosting during several years of use.

Contacted eUKhost's live chat and spoke with Lucy. She was quick to respond with the advice I needed.

Solid service. Support staff very competent, reliable and friendly.

Wonderful customer support. And our account manager jennifer Kent is just so nice to work with. I think we have almost doubled our business with eUK host because of her

after an unsuccessful first call in which a very abrupt and impatient support worker refused to give me his name then hung up on me I couldn't have been happier to receive support from Suzanne Jones,

Patient, helpful,pleasant and efficient problems sorted in five minutes , Thank you susanne

Served very well by EUKHost billing team especially Pearl Pearson. The resolutions Pearl gave for my issues were apt and clear. Good work.

The person in charge of the account had changed so we had to change the details, including name, address and email. Rex Miller from eUK phoned to verify that we wanted those changes and the process went through very smoothly and quickly.

We have found Euk Host to be a very helpful and reliable service. It's good to know you have the backup support when things go wrong.

Lucy was very atentive and even though she had said the answer would come in a previously open ticket, she still took the time to let me know the answer over live chat

Great support by Perry K. Highly recommended service

very good cooperation and help

Stuart did a decent job in dealing with me and overall i am happy with EUKHost,

BUT, they should support their existing client base more rather than focussing on deals to attract clients from other hosts.

Live Chat at Webhostinguk support is excellent. Especially Perry K who helped me 3 times today and i'd like to mention him by name but support has helped me many many times. I would recommend WebhostingUK (WHUK)

So far the customer service staff Cyril Clive and Colin have made this very easy to set up and hassle free compared to our current provider. There was do waiting on hold or being pushed from pillar to post to get any assistance with the enquiry.

excellent assistance from Perry K

Lucy and Mario are excellent in the support department.

Fabulous support from Perry K!

Perry K did all that was necessary efficiently and promptly

Competent and friendly - I have just had excellent support from Shawn from billing who sort out an admin issue for me very quickly - I recommend.

Always an excellent service.

Excellent support with minimum time management on solving the problems.

This is one of the best service

Keep the Good work Mr Shawn

first class service , always reliable and helpfull ,support staff are always patient and provide the best support service i`ve ever experienced

Above all the support is second to none. There is always someone avaialble through phone o online chat 24/7 - great!

I had to do a large server migration and was assisted throughout by Shawn from the Billing Team. Great service, thank you so much.

I had a few problems and few minutes after contacting the support by Perry K everything was excellent. Really they keep me happy all the time with their support team. Thank you guys!

I need to contact yourselves because I had a problem with getting into my emails and Dexter Ray was very helpful and reassuring. I don't know what else to say apart from the fact that every time I have needed help it is nice to know I can ring with confidence. Thank you

Pearl P. (Billing Team) was really helpful and fast in our chat. Great work once again Eukhost.

great support, very friendly support team especially the operator "Leon" they helped me in everything and were so patience. I give them 5/5 and recommend this company to everyone. they even transferred my domain name to their registrar for free! :) I am so happy to deal with them.

I just was attended from Perry K and he solves my issue in less than 1 min. I like this EUKHOST a lot. The best customer service I ever seen (i hope this will nor change)

I have had literally ZERO complaints with this host. No matter what the problem, tech support is always there to solve it and are extremely patient. The support staff is what really makes this host what it is. They are really there 24/7 and very polite. Hope they keep up the good work! :)

had some issues with the control panel as usual but the customer service is superb. always there to help 24 hours a day. they're in the UK and I'm in Thailand so it works out great. 5 star service!

brillaint service

Everytime I had some technical problems they have helped me to solve it quickly.

eUKhost

Dexter is one of the people who helped me with a problem I have quite often which is as follows :

IP Address gets locked and I have to call to get it unlocked which is quite a bore but this gets unlocked quickly by the efficient staff.

Dexter, is always helpful and solves the problem swiftly, I do not even have to explain what the problem is as he knows....

I would like to say thank you to Suzanne Jones for helping me, not only to login to cpanel but then talking me through setting up an ftp account. Very patient with me and she has a lovely pleasant manor about her.

Have just received first class support from Shawn in the billing team. Shawn sorted my issues with minimal fuss and I'm more than happy to add this positive review.

Just had a server issue and Talford M was excellent. He quickly found the issue and resolved it immediately. Great service

Spoke with Perry K & Alec this evening, Alec helped fix a problem which was dealt with quickly. Perry helped explain a server setting in laymen terms.

Great service all round.

Had problems logging in but Shawn sorted me out in no time at all :-) Would 100% recommend EUKHOST they are the best!

The reliability of the host isn't amazing - my site does seem to go down quite often, even if only for 8-10 minutes at a time, but it always typically happens at the worst time, like when I have just broadcast my links around on twitter etc!

The support is really good though - I have just been working with Perry K, who was brilliant. I originally contacted to ask about getting SSH access so that I could access a log file. I was told I couldn't get access to these and it could just have been left there and I would have been satisfied.

But Perry K asked what I needed the log files for. I explained, and they went to the effort of not only checking the log files for me and finding the problem, but also fixing my issue there and then! (Wrong settings in my php.ini) Very impressed with the service.

Every time I have a problem I contact the chat service and all my problems are solved immediately.

Having an online store is important to solve all the issues on time in order to avoid lost purchases etc. – Eukhost is always there 24/7.

Today I just upgraded my plan with Jeffery and this procedure was once again done quickly and professionally.

I would and will recommend this hosting service to everyone.

Congratulations!

Dennis was a great help with resolving my billing queries

Pearl from billing team was a dream come true. Fast like a lightning, friendly and professional. Many thanks.

Pearl in billing was very good, and very fast to resolve our issue. Highly recommended.

Lots of different hosting packages, something to suit all pockets and requirements, easy to setup and manage.

I have not had much call to contact Customer Support but when I have the support people are always first rate.

Last contact was through the live chat program and the techie who took my call (Perry K) was great, fast response, straight to the source of my problem (it was of my own doing) and a rest resolution, what more could you ask for ?

Perry K was very quick & efficient

I had great experience with Eukhost support team for about 2 years.

They always assist their customers in a great way specially "Neo" from technical support and "Shawn" from billing support.

Ammar Hashim

Safnah.com

Thanks go to Perry K for his support tonight. In fact, every time I've had problems, eUKHost's support has been great!

Thank you Perry K You were very helpful as are all the staff there!

For Mr Adam Smith:

Thank you, Adam, you were extremely helpful today. Thanks a lot :-)

Thanks to Shawn. Great support: fast and smart.

Great customer service. Instant and reliable.

I uploaded my first website in 1997 and the difference between eUKhost and the "others" I have used for hosting is as different as day from night. Here's why.

Firstly, I have always been amazed at the price they charge me. I have always been keen to get the best deal and never knowingly overpaid for anything. However when I did switch to eUKhost (about 4-5 years ago I think) I immediately paid 75% less AND didn't make any sacrifice to do so. In fact I actually got a considerably better service as well. I have noticed that some of my past hosts are still charging much higher prices.

Secondly, on the rare occasions that something has gone wrong (it's impossible not to) technical support has always solved the issue for me within hours, many times much less than an hour. Sometimes it was my misunderstanding of how things worked. Believe me, that sort of service is very special.

Today, I ran out of disk space as I was using an old discontinued package. I phoned and waited just a few minutes. It was Sunday afternoon and I was suprised how quickly the call was answered. I was told I could have more space on a new package and it would take about 30 minutes to upgrade me once I paid the invoice.

By the time I logged on to my account the invoice was waiting for me and I paid. Within 5 minutes I had four times the disk space.

Thank you eUKhost. Your service is brilliant!

I'm very happy with the service at eUKHost. The online/real time live customer service is great. So often you are held on hold and passed from department to department on customer service calls. Lucy one of the eUKHost reps was really helpful and I was able to have everything sorted out during our live chat conversation.

Essentially one of my domains had expired, and Lucy helped to re-active the status following my domain renewal; and my website was up and running again in no time. There were a couple of other domains which had the incorrect status against them and Lucy was able to activate these also to the correct status. Thanks for all your help Lucy and making it so easy :)

Kind regards,

Kay

Shawn was very helpful in resolving my issue today.

I had a major problem. I was helped by 3 brilliant people. Kemp from Billing, Valentino and Colin from support. I was terrified that I had lost data but they helped reassure me that all would be fine. I cannot fault them.

Excellent support and very quick indeed. Must thank Shawn from the Billing Team - excellent work and much appreciated.

Shawn Davis from the Billing Department handled my query fast and efficiently.

I could not log in to the client detail area and after I used the forgot password link, I did not receive the details in my email. So after explaining the problem to him, he sent me the details using his email. Apparently, that feature is not working and they are working on it.

I have been a eUKhost customer for several years now. I started on a lower end package, moved up to a Cloud VPS and have JUST migrated to a middle-range Dedicated Server. Every time I upgraded it was simply because their price/value point just kept getting better and my financial expenditure every month didn't change that much, even though the hardware improved dramatically.

Prior to eUKhost (and for a while, concurrently), I also hosted packages at Lunar Pages and a few other smaller companies in Europe and the USA. Over time I have become more technically proficient, but still not good enough to 'go it alone' - we all need help some time!

eUKhost's unique selling point and for me, the clincher, is their live chat service and technical support teams. They are available 24/7/365 and both teams are simply superb - they are well mannered, patient and understanding if your knowledge is not up to scratch and are like dogs with a bone in ensuring that they fix whatever the issue is. Occasionally it is a requirement to raise a ticket for very specific requests and these too are dealt with quickly and efficiently and get escalated quickly if necessary. It's also important to point out that this service is free - nothing - nada.

I have no doubt that technically, all the main hosting providers offer similar systems, web services, bandwidth, etc... and all at a similar price point, but what has kept me at eUKhost is the PEOPLE throughout the organization.

I have already mentioned the chat team and the technical support department, but my special thanks go out to along list of Linux wizz-kids who have helped me over a long period of time, namely: Silvester, George, Ambrose, Michael, Phil, Deigo, Kristian, Abraham, Alexis, Vincent, Nelson, Allen, Amber, Andrew, Alec, Alfred, Nathan, Victoria, Priscilla, Brad, Ross, Diana, Alexander, Enrique, Perry, Jennifer, Tamara and Sinclair. All have been very courteous and helpful.

During my recent migration which was about as painless a migration can be, I should point out the following people who sorted out all the migration issues: Mario, Rick, Laurence, Stanley, Scott, Sheridan and Dan. Cheers guys.

Of course I was hoping I would have NO issues, but that's impossible. I asked Harry in Sales if the migration would be COMPLETE, ie would all the extra software and settings that had been installed also be migrated, and like all good sales people, he promised the earth. Unfortunately a migration is not a copy of your server, it is a copy of the data on your server, so it has taken a bit of time to try and work out which firewall settings, which EasyApache settings had been changed and so on. The big lesson that I have learned here that it is up to us as users to take responsibility for getting to know our servers and their settings. Maybe all the excellent help I received has made me lazy!

On the financial and front, their billing options are excellent. There is a rich choice of payment options and I have paid by UK Bank Transfer, Credit Card, Debit Card and Paypal. I live in Namibia which often makes overseas payments quite difficult, but the billing team and Alice Kaas in particular have always been totally understanding and on the odd occasion when I have had to make a late payment, I simply informed Alice and my excellent Account Manager, Fred Adkins in advance and my services have never been interrupted. Both Fred and Alice sit in my 'favourites' section in Skype - they are available at the touch of a button or a quick Skype call.

Take a bow.

I might just be with eUKhost for a while yet.

Great service from Pearl P (EUK Host Billing Team) who helped me get an expired domain and account back on line. Very pleased with the support offered.

Perry K at support was a great help!

Very helpful support when things go wrong (usually my fault!)

I am satisfied with the support that i always get. I will single out Perry K who is one of the most outstanding assistants. His knowledge of Linux came in handy in helping me quickly resolve my problems.

Shawn helped me resolve my issue quickly and without any problems. Thanks!

I am happy with eUKhost service. You can probably find cheaper prices somewhere else, but the overall package is one of the best and worth it.

I've had no problems using this host for our needs. They have provided a reliable service and support when required.

Hosting support is quickly, professionally, and tailored to the requirements of each, very fast in all cases of billing, Dennis Braganza very good job! :)

As usual great customer service from Adam at EUKHOST. Best hosting company I've used by a mile.

Thanks guys.

Very happy with the experience with Shawn Davis from the Billing Team of eUKhost. Really professional.

I was attended by Lucy and excellent support. It so nice when your support service provider help you to get the problem sorted as quickly as possible.

EUKHOST, i do admire your service.

Keep it going like that LUCY...many thanks

Lucy from billing was very helpful in upgrading our provision quickly and without hassles.

Both Lucy in Billing and Pricilla in Linux Technical Support were fast, efficient and friendly as ever.

I've always found eUKHOST live chat to be a quick way of getting my problems resolved, and the staff are always helpful and knowledgable about their products.

The hosting isn't bad either :)

Hi, Shawn from the Billing Team helped me set up the DNS for out new VPS. He was very quick and knowledgeable. As always great support from EUK

Pearl P - billing

Support is so good from this company. Perry K is always there to help!

I working with them more than 7 years,many website scenarios,good support and very responsible to customer.

Very responsible Billing and customer support department and real 24*7 full technical support.

Their pricing is not cheap but it worth.

Eukhost provided better services in all domain than other hosting companies I worked with in these 10 years of website business until now.

excellent service

Thank you Shawn, you and your team perfect.

v. responsive and prompt to answer requests. I'm not a sophisticated user but they always communicate in language that I can understand.

Motivated to submit this review by particularly efficient service from Lucy on LiveChat at 08:00 on a Saturday morning

I have never had any problems with eUKHost. Every support call has been dealt with in a professional manner and there technical expertise is second to none. Keep up the good work!

Had an issue with my re-billing and contacted instant chat, spoke with Shawn from the Billing Team. Really quickly identified my problem and found a solution. Thanks Shawn.

Since I have been using EUKHost all their staff have been very helpful in all matters of technical support and administration. I look forward to doing future business with eukhost.

Regards

D.passan

Got outstanding support and service from three of your employees.

Gary K, Neo B, & Shawn (who I must say was an absolute star) they helped me understand what needed to be done and gave me the relevant information.

You couldn't ask for better staff then these guys!

p.s. did Neo B follow the white rabbit? ^_^

Their support is best. Live Chat is just brilliant! The agents are very co-operative and courteous. In fact, an agent called Cyril at eUKHost even explained me the importance of choosing a host with good support (even if they might be dearer) compared to a cheap host with poor support. I am glad I selected eUKHost. Will recommend to others!

No issues that could not be solved via online chat. Very easy to solve problems.

EUKHost have always offered excellent service and customer support. I had a query just now and Adam answered and sorted my issue immediately. I have absolutely no need to consider another host as EUKhost have it all!

Great support as usual at eUKHost. I was in touch with Adam this time around who did an outstanding job sharing his knowledge and communicating with me throughout the support. All has actually been taken care of, and happy that everything went through thanks to his diligence.

Thanks to Shawn from billing for quickly sorting out a pernickety issue due to us being a non-standard sort of customer. Polite and helpful despite us being a really thruppence ha'penny sort of customer who has awkward payment prosesses!

Shawn was extremely helpfull and patient. Support like this is why I continue do use Eukhost for all my domains and hosting. Shawn is a credit to the company

We work together for two years.

Services at the highest level !! Perfect !!!

Thank you Adam.

Very good customer service. Prompt response, especially from Shawn at billing department

very good services as always from you - thanks

Lucy helped me with my account issues in such a fast time I barely had a chance to take a sip of my tea!

Thats the kind of support I like :D

eUKhost - excellent product and support. Assisted today by Perry K, very efficient service and problem resolved quickly.

Pearl was very good and helpful on my support chat I had with her.

Alice was very helpful and nice thanks one again

Adam in the billing team dealt with my problem swiftly - great help. Thanks

Shawn offered me the very best in customer service, a cunning linguist who quickly assured me that the solution to my problem was within reach.

Always very helpful and polite. First class service

I am very pleased with the service and support provided by EUK Host and its staff.

Thank you

Deepak Passan

via web chat Lucy sorted my cpanel upgrade with efficiency and professionalism and I received a friendly service as always

I have been with UKHost for several years now and have found them very reliable.

If there are any issues the LiveChat is always really quick and easy. Recently, I needed to upgrade to the new pricing bands and spoke with Lucy Smith, who was extremely helpful.

Perry K was fast and accurate. Thank you for your assistance.

Just finished chatting to Shawn and he's helped my transfer over my Domain names, left my full of confidence that it'll happen and my Domains won't get lost in space!

had a speed problem on my enlight VPS, Perry was quick to find an SQL issue, polite, knowledgable, pleasure to deal with

The staff at eukhost is co-operating

Espacially Mr. Pear.I am satified with their service and awesome support.

EUKhosts are helpful and quick. The staff a friendly and show concern towards your problem.

Perry K: helped me with an issue. He was very quick and understood exactly what I needed.... Well done Peter

I have been with a few different hosts in the past, but the thing that would probably make me stay with EUKHost is the support. Available on Live Chat, Ticket, E-Mail & Phone is pretty hard to beat these days. Perry K resolved a problem for us via live chat within 45seconds that i just know would have taken us 2-3hrs with our previous host using their ticket system. Keep up the good work and support guys!

Eukhost.com are amazing in every thing they do ,, thank you (SHAWN),and all the team :)

Eng.Wasiem Hafez

I have always been happy with the service of EUKHOST. My recent interaction with Lucy was great and like always I got the best resolution.

Dexter Ray was incredibly helpful and wonderful and helped me out of a stressful problem with my email. He should have his income doubled, at the very least, as he is a top guy.

Lucy was very helpful when transferring domain. They have great support!

I deal with lots of different hosting companies and this normally involves a degree of frustration.

I made a request to have some changes making and expected that this would take a few days to action. However, instance response and even some additional requests I made were completed with minutes. Really good service!

Best Help & Support from the Billing Department. Shawn from the Billing Team guided and helped me step by step , answering to all my questions!!! Good support and reliable services

shawn was very good. answered the questions well and was very helpful.

Adam, great job with domain transfer! asap service!

Good and reliable help & support from their staff! I cannot mention just one, because all of them are doing an excellent job! Thank you for supporting me :)

Their support staff are extremely knowledgeable and also extremely friendly. This is a rare commodity nowadays. I have just had a support ticket dealt with by a member of the support team called Adam. He was very friendly and polits and solved my problem in seconds. To me that is perfection!

Adam helped me to get my website live.

Support Engineer name : Shawn

Excellent Support

We have been using eUKhost for a number of years now, and any issues we have encountered (or created ourselves) they have helped quickly and efficiently. Adam in the billing team recently helped me migrate to a different package and sever, which happened quickly and without issue.

I have found them to be exceptional value for money. Whilst there are some out there who are cheaper (not many though), I know, from experience, that that you get the level of professionalism that you do with eUKhost.

I highly recommend them.

Brilliant host, amazing customer support, by Adam in particular

I buy my domains from Eukhost.

I contacted Shawn from the Billing Team and he was so helpful.

Helped renew a terminated account, I forgot to renew in time.

Unfortunately found that the service provided was not up to my standards and the value of the features available was not up to my needs. Despite that, all the support team were always great, patient and helpful, especially Shawn from the Billing Team.

excellent customer service during live chat. Lucy went above and beyhond what i asked her to do.

Was stuck lost all my info and spoke to Shawn on the live chat and sorted every thing out in 10 mins!!! :) thank you

Excellent service over many years. EUkhost offers rapid support that goes well beyond what most companies offer.

I have consistently been supported in resolving issues (many of which were due to my lack of skill as an amateur). For example I had issues with send mail and live support (Perry K - thank you) resolved it within 5 minutes. I came from another company whom I paid more money but refused to offer any free support.

Perry K dealt with my issues and resolved them promptly and efficiently

Had a couple of queries regarding billing and used the live chat feature (which is a god send!) and spoke to Adam. Everything was sorted within minutes, couldn't ask for more!

Everytime I have dealt with eUKHOSTs they've been great!

Thanks!

I was chatting with adam, and he helps me very well.

I have been using Eukhost for 5+ years and would recommend them to other webmasters. The live chat support in particular is very good. Today I dealt with Adam at billing support who was very helpful and made sure my issue was resolved properly.

Had live support from Shawn for 2 domains I wanted transferred into my account. He was fast , efficient and friendly. Couldnt ask for anything more. Thank you.

I am very satisfied with your support, I must say Mr.Dennis Braganza from Billing is the excellent person in eukhost. He always support myself and my mates out of the way.

Nothing to complain about. Harry from their sales did a great job. Thanks.

Thanks Shawn from the billing team for all of your assistance.

Great and fast support from eUKhost! Very good support from the online chat service, and from Jennifer from the sales team!

just dealt with Shawn in Billing depatment. Fast, professional, polite. credit to company.

Perry K as very very very good support member

I find the host great to use and in no time at all we are publishing a very professional site in which to advertise our products and services.

The support we received through several teething issues in the beginning was second to none especially from Rex Miller and suzanne. Thanks to them.

Very good customer service!

Well designed backend invoice system, chat is always available and seemed like native English speaking (30 second wait), resolved my issue within 5 minutes max. Overall just a good experience compared to others (8 years developer experience)

I had a problewm with creating e-mail accounts and Fred was able to sort the problem in a quick and concise manner. Thank you to Fred.

Regards

Alex Wilkie

EUKHOST are my hosts whatever the problem (mostly mine) when ever the problem (always mine) there's always someone on the end of the chat to offer advice and help, today I found I was over my limits spoke to Shawn on Billing 2 minutes later all sorted.

Thank you Shawn and EUKHOSTING well pleased on my 2nd year and can't see any reason to change keep up the good work

I've been using eUKhost Ltd for several years, their service is very good and reliable. I am particularly impressed with the support offered, both the ticket service and chat support. I just had a 5 star conversation with Adam, who provided the support I needed quickly and pleasantly.

Well done eUKhost Ltd!

Hi,

Shawn from the EUKHosts Billing Team was very helpful today and answered all my questions quickly and efficiently.

Well done.

Craig.

I'm a new client to eukhost and have had ups and downs. I was having some issues with my change over from previous host and my first session with the live chat support was infuriating and I was really cross with them. However, I came back to them a second time and was connected with Perry K and he was extremely useful and took me through things step by step to resolve all of my issues. I'm a happy customer once again.

EUKHost team, (both Technical and Sales) are very helpful and Supportive.

Linux and Windows technical team helped me to move my site from a Linux based server to a Windows Server.

Then chatted to Harry S. in Sales, who then supported and guided me to buy a SSL certificate for my site.

I just need to re-build my site now. Thank you EUKHost!

eUKhost are just brilliant, they are always getting me out of trouble when I screw up my website. Big thanks to Perry K tonight who helped me.

Dear Lucy, thank you very much for the smooth, fast and professional service. Co-operation with your company is a great satisfaction for us.

Regards Peter Ellmerson Ltd.

I have been using EUKHost for a number of years now, and have generally been very happy with their service.

If I have encountered any problems with their service, their staff have been prompt, knowledgeable and very quick to help.

Just the other day I had to call for a few minor adjustments to be made server end and Fred very speedily helped me out, many thanks to him!

I am unfortunately having a few issues with mySQL and phpmyAdmin, so may have to call again, although I don't anticipate any problems once I report the issues.

Overall I think EUKHost are a fine host, and I shall continue to use their services.

I have just had a chat with Shawn from the billing team and he has been fantastic. In fact he second guessed my questions and resolved issues before I had even typed them!

Brilliant!!

Enrique & Perry & Micheal B have been stars for me recently!! also Sinclair & Rodney!!

Thank you!

Shawn was really helpful

Good but I have a recurring problem with my email inbox filling up then being unable to empty it without resorting to live chat and getting the excellent Perry.K to do the deed

thanks for your help perry! very quick in resolving our db issue.

The Megalithic Portal needs a dedicated server to power our map-heavy, geo-enabled ancient site and archaeology news database. Our previous hosting company had dropped us in it so I only had a few days to research and switch providers. I wanted full control to install packages I wanted, an SSH login to ease administration along with RAID drives and a backup solution. After some research and recommendations of UK based hosting companies I narrowed it down to eUKhost and a couple of others. We need more storage than can be economically provided with a flash drive, so I was impressed by their offer of mirrored RAID SAS drives rather than the usual SATA. These have indeed offered fast access to our 100,000+ library of ancient site images.

Jennifer was very helpful with pre-sales questions and the eUKhost support team have been excellent in setting up our dedicated server promptly. As indicated in other reviews, their support is the best I have encountered. They helped set up public/private key based SSH access, the backup solution, advised on email issues etc etc. Hopefully we won't need to move again for a long time.

Thanks to Shawn on Live Chat who solved a problem I had very very quickly!

Always excellent support which is one of the main reasons we use them. Highly recommended.

Jennifer she is best sales executive from eukhost she has a caliber to understand the requirements and get the right plan... pricing is a part of problem because of economy difference but full support from eukhost.... i m happy with it

I am quite happy about the professional and genuine support of help desk, my special appreciation goes to Perry K, who helped me allot, and not once.

Shawn from the Billing

I'm a relatively new customer to Eukhost, I went with them after specifically looking for a uk hosted site staffed with uk based people. I have had so many communication issues with Indian based call centres that this was a critical factor for me. Firstly I found today that I was lied to as I am being dealt with by staff in Nashik, India. Secondly, without warning they took down my business website without notice over alleged non-payment for £9.99. This was simply them taking too long to set up the cardless payment arrangement or direct debit. Remember I have been with them around two weeks and suspend my business website through their own incompetence. They did apologise for the 'inconvenience' though, which given my loss of business was a comment that lacked any sense of proportion or context. I won't be with them for much longer. Absolutely shocking!

Perry K was of great help, knew exactly the issue and how to deal with it, and got it done without any trouble! EUK Host live chat is always a fantastic service. Thank you!

I was introduced to eUKhost about 5yrs ago and I have since remained a loyal customer. I find their services very efficient(both technical and non-technical). I have not had any issues with their hosting and I will recommend them for their hosting services atleast. The staff are well equipped and have always made it seamless in dealing with my request.

Dennis Braganza - Thank you for assisting me in activating my site.

KM

helpful, efficient and a good price. I am happy with euk overall and have been with them for 6 + years now

Shawn was excellent and dealt with my issue in a prompt professional manner

I had a small problem with the indexing on our server and could not work out how to disable this so I used live chat and Perry K sorted this for me in a matters of minutes and clearly explained how I can do this myself in the future impressed with the speed of service on a Sunday.

Thank you Perry K

I had a conversation with " Shawn " today, one of many conversations i have had with your live chat support team. I ALWAYS come away feeling that i am not on my own and i can rely on your team to help a relative newbie like me. Your service is unbeatable, the manner in which you handle enquiries, such as with Shawn today, is both professional, courteous, and personal to the fact that i never feel like a complete fish out of water, and what i love about your support is that i ALWAYS learn something new!...So thank you, especially Shawn.

Basically this is the best hosting I've come accross in my life. Many thanks to Shawn from the Billing Team!

Had problem setting my emails on the iPhone but spoke to Fred he went through the steps and it was so easy. Thanks Fred excellent service.

Highly recommened host. I have been using EUKHost for many years now. Support has been always helpful. There is a nice team behind the scene.

Javier

Fred was a fantastic support agent. I had a couple of questions and he helped me through them and made the whole process really straight-forward.

I'd like to thank Fred for his help and I believe him to be an excellent member of the eUKhost support team.

Still quite new to Eukhost but continue to get excellent support, on this occasion from Ross in the Sales team.

Very happy with how Fred resolved the issues and all the help he gave.

Very helpful indeed :)

Online support from Perry K provided today was superb - fast, efficient and resolved an urgent issue immediately.

Swift, friendly support from Perry K. Problem solved, many thanks!

It's early days yet as I have been with EUKhost for less than a week but the early signs are very good, particularly in regard to technical support which was very poor from my last host.

Ross,from Sales department is a very kind man.He genuinely interested in helping me.Because of His effort,I able to find a dedicated server exactly what I needed and I am very satisfied with my purchase.

just spoke with Shawn from Billing Team regarding the process for transferring domains into my new eUK account. Shawn was extremely helpful, quick and polite and resolved my issue with little fuss. Great start to my time with eUK

perfect done Perry K

Shawn quickly activated my account and registered my domain name. Very polite and friendly service :)

Shawn from the Billing Team was excellent in resolving my enquiry and getting me sorted easily after a trumatic theft in my family.

Shawn from Billing was great, although the inflexibility of getting hold of my details as we do not know them is most frustrating.

I am very satisfied with the eukhost services, specially Shawn from Billing Department. He always ready to solve issues and provide needed support. Thanks Shawn and Eukhost Team

Great support service, Thank you Shawn!

Cool person and quick fix.

Shawn from Billing was extremely helpful as always. Great service.

Perry K. is one of the best attendent on eukhost.com .I recommend her to all.

Shawn is one of the best in eukhost team.

Great man

I've had a VPS with eUKhost for almost 3 years now, and in that time I have not been aware of any downtime (which is important for me) - the servers are fast and reliable.

Customer service is excellent. All staff I've dealt with (most recently Shawn) have been extremely willing and helpful. They're happy to help in all aspects, and it's reassuring to know that the support is always there should you run into any problems - even if it's just advice, they'll offer it.

Personally, I wouldn't dream of changing hosts, as I can't believe any other would offer the same level of service I have received over the last couple of years. Highly recommended.

Thank you to Dennis, Lucy, Pearl, Ross, Brad and everyone at EUKHOST for their brilliant service. Always happy to help and great customer care.

Having attempted to move hosts a few times and was always put off by the lack of help for a novice like me. I was helped every step of the way by support staf and in particular Jennifer Kent. The whole process was faultless and I didnt notice any downtime at all.

John

I need someone reliable, easy to work with, who answers on demand (my time).

These guys go above and beyond the call of duty to make sure my servers work - even solve hacking problems.

Thanks!!

Technical chat support is normally very efficient

Great service at a great price they look after there long time customers with some great loyalty discounts.

Cant fault the Customer Service, The Support or the price.

I am very happy with Eukhost services and the 24/7 support they offer. Jennifer is our single point of contact and she has been very efficient and we have received immediate response with a quick resolution.

i am one of the eukhost customer for past 7 years. I am fully satisfied with eukhost service. My wishes to Ms. Jennifer for her wonderful job towards our support. I wish all the team members of eukhost and success forever.

Have been with eUKhost for a number of years now. Always been reliable and dependable. Great support when needed too. Have suffered no downtime in over 3 years with them as hosts. Massively important when running Ecommerce sites. Have used several large hosting companies dedicated servers prior to switching to eUKhost and none were as reliable and had teams as supportive as these guys are. Highly recommend them to anyone who wants dependable hosting in the UK with quick, efficient support!

Its just over 5 years since we got our first server from eUKHost I thought it was about time I wrote a review.

Over the past 5 years we have had nothing but excellent service and support from everyone at eUKhost.

We have had only a couple of minor bits of downtime, once was a planned data centre moved which went very smoothly and one 15 minute power issue.

Technical support has always been fast and very friendly whether by ticket or by Live Chat.

We have recently made the move from our now 4 year old dedicated server to a new VMWare solution and would like to thank Jenna our account manager, Ed, all the guys in technical support (too many to mention by name) who have assisted in making the set-up of our server go so smoothly was well as sorting some daft issues and questions from me.

I look forward to the next five years

Been with Eukhost since 2007 and have had 3 servers: 2 VPS and one dedicated. All worked pretty much all of the time - and never any disasters. But what's great about Eukhost and really sets it apart from other hosting companies I have used is the service. 24-hour chat support, and almost always you get to speak to a real tech within a few minutes. Yes, even Christmas Day. And yes, I did have to do so. What's more, they actually have access to your machine (if you allow it) and can go in and work on it for you. And they do. Top stuff, and ideal back-up for cautious users like myself.

eUKhost Bad to worst Stay away!!!! There service and support is a nightmare. Moved away and got out of a smaller server a fast website. The support and billing are the nightmare too. Stay away!!!!

I've been with EUKHost as long as I can remember. When I have need a change or upgrade, the process is so seamless with very helpful customer service people who know what they are doing. I would highly recommend then to anyone who is considering hosting their domain/website.

We've been with EUK for over 5 years and have dedicated servers with them and a new cloud box for running our email. Even at 3am if we need something doing they are there and the support is great. Our Account Manager Jenna looks after us and the entire support and billing teams are excellent.

I have a dedicated server from eUK and I am very happy for the past 12 months with the service provided. I am also thankfull to Ms. Jennifer who told me about EUK services.Staff have been helpful and any problems have always been resolved by Jennifer. Thanks EUK and Jennifer.

I love eukhost, and Im fan of their support team, they never left me alone in any case and problem, special thanks to Jennifer my individual supporter, I'll never forget your great support

Thanks Shawn from billing staff for the help!

Support for this domain and others I have hosted by eUKhost has always been excellent over the last 5 years. The chat support in particular has been excellent and Lucy today was very efficient and helpful.

We have used eUKhost for around 10 years now and have found them, over the years to get better and better. Their service now is first class, the support we have used have been very professional and exceptionally helpful. The recent update to our OS has made us very happy.

Very reliable, they are able to solve any queries about my account quickly and effectively. I just upgraded my account to their new, more generous, package within 5 minutes after chatting with Adam.

I would like to commend all their staff for their performance. Everyone I have dealt with has been outstanding! I wrote this to their consumer relations. I find them V good, v helpful. I am pretty up on servers and tech, but they do notice the small things as well as the big which can make a huge difference. 10/10 from me. I have had some truly Awful hosts that cost much more!

I will give you some back history, I develop games and military simulations. About 4 years ago I got pretty ill age 43 [non smoker/vegetarian etc] and had major heart problems together with other issues. I had a company at the time employing over 25 people working, as techs, designers, programmers, artists etc. I lost all of this and am now on a disability pension. Recently I decided to get back into business as I loved and still do designing games.

This was about 3 months ago, its taken that long for my health to improve enough for me to even consider getting back into things! Over the last 20 years designing games, I have had many hosts [as you can imagine!] Many for years and others who were so awful, it was a couple of months.

I had a terrible time with the US hosting company I was with before you. They had not the slightest conception of customer service. It took them 14 days instead of the 1 - 2 days to build the server and then more time as they messed the IP numbers up. CPanel techs found the issue in the end.

In the 17+ years I have been using hosting companies, you are without doubt one of the best I have come across! Every time I had a problem, no matter big or small, tech, billing or just general, your staff have been amazing, always friendly, helpful polite and very easy to deal with. I love that they also [unlike the US hosts I have been with] have a sense of humour!

I would like to commend, Ross [sales] Amber and Victoria [migration] Sheridan, Brad, Fred, Reeve, Alexander, Dan, Diana, and anyone I have forgotten to mention. All staff have been knowledgeable, helpful, friendly and unfailingly polite! They do credit to your company and if this is how you deal with matters and customers you have won a client for a LONG time!

I have rarely found such helpful, service and techs who know their job! A BIG thanks to everyone I have dealt with! You have exceedd all expectations and should be proud of how your company deals with its clients!

WELL DONE TO EVERYONE and thank you for restoring my faith in people and companies who care about their clients. If I was rich I would buy you ALL a Drink! So have a great day and thanks from a very satisfied customer!

Kindest Regards & Thanks - Shaun Wallace

Former VP at Matrix Games Inc

Former CEO of Simtek Ltd

Designer and Producer of over 20+ games titles!

I have a dedicated server from eUK and have been very happy for the past 18 months with the service provided.

Staff have been helpful and any problems have always been resolved in a timely and helpful manner.

Just converted to VPS and their billing & support people were great! special thanks to Albie!!

Hi Guys,

I HIGHLY RECOMMEND A BIG NO FOR EUKHOST TO ANYONE.

I have faced worst hosting service experience from last 8 months with eUKHost. They have illiterate people in their team who don't understand the meaning of live server. On an average every month their server get down twice.

THEY JUST SUCK THE MONEY AND LEAVE YOU HELPLESS... THEY ARE NOT SUPPORTIVE. MOST OF THE TIME THEY ARE CLUELESS WHAT IS THE ISSUE. MOST OF THE TIME DOWNTIME IS MORE THAN 5-6 HOURS WHICH IS TOO MUCH FOR A SERVER AND ULTIMATELY AN ONLINE BUSINESS.

At this point of time 10th Oct 2013, 10:20AM IST. there server is down and I am following them from last 2 hours. Their customer support team (Sarah) is saying it will take another 2 hours.

FINALLY I HAVE DECIDED TO SWITCH THE SERVER FROM EUKHOST (PATHETIC AND WORST SERVICE PROVIDER).

** SAY A BIG NO FOR EUKHOST ** NEVER HOST YOUR SITES WITH THEM **

Thanks,

Deelip

Well Wirral Talk moved to E UK Host for a short period a few weeks ago and OMG what a nightmare it was. The hosting in general was ok but there security is terrible and any slight attacks to websites there servers cannot stand and at one point there server was down for two days without even stating that it was down on there status page.

The staff at this company are polite but OMG they do not listen at all, even if you go to management they still don't listen.

At one point when there server was down i asked what the problem was because nothing was showing on there status page and i received a reply saying take a look at our status page the server is down, so i said no the status page says resolved and again they said check the status page its just like talking to a robot.

I even had my own IP blocked many of times due to my computer email client searching for emails every 15 minutes this was looked into by management and even though they said it had been fixed it hadn't.

I then requested a refund and cancellation of my account under the 30 day money back guarantee and after monitoring the ticket i opened i found someone changed the department from "billing" to "feedback" and i replied to myself a few times stating that i will take this to a small claims court and they will then have to pay costs. Which funnily enough i received a reply from a female stating to be the owner saying "please confirm you want to to cancel" and she said the feedback department is not monitored 24/7 7 days a week which i had to repeat yet again "no this was changed by a member of your team".

AGAIN I GOT BLANKED...

So i mentioned the small claims court again to be asked yet again "please confirm you want to cancel" OMG twice now i have told them i want to cancel and receive a refund and she had also said "as i have previously told you our feedback isn't monitored"

As you can see round and round in circles confirming and saying the same thing all because not one of there staff listen.

So now i have confirmed twice now and still not received a refund.

So this continues...

Can i also add that staff tell you to go to a certain review site and mention there name and leave a good review they also say i look forward to reading your review later its like there pushing you into it.

I have been running online communities for newly 6 years, and have been using eUKhost the whole time. They have never once let me down and have always be there to help if I needed it. You could not ask for more which is why I will never use anyone else. eUKhost have a customer for life.

I am very happy with Eukhost that has provided me with tons of features, nice live support and great service. They have very reasonable price and provide users with some very helpful facilities. Network uptime is great and my web site is always online.

They answer questions and concerns quickly, work until an answer is found, and are pleasant to work with.

I would definitely recommend them.

This is without a doubt the worst hosting company I have ever used. The customer service is a joke often cutting you off with very poor VOIP and fail to return calls.

The billing department sign emails in names that when asked for do not exist. The techincal department has no idea what there doing and cannot even work out a bad http header request and they also use non standard ssl secure ports . mail servers are slow and they failed to refund my money as agreed at this point. Steer well clear of and do use this is a totally inept company.

Really great host - has had very minimal downtime, (but downtime nonetheless). However, very cheap UK hosting..

The main thing is support. Even though i'm on their smallest package, they're really friendly and fast to help me with anything. Even problems setting up wordpress etc.

After a copyright dispute, in which the site was disabled, they were fast and keen to have me enabled once again in no time..

Really, for peace of mind that won't break your wallet, go eUKhost! :)