I have had five server outages in three months, some of them taking hours to resolve. Today, I found out my services were cancelled because of lack of payment. Now, our credit card gets billed automatically. No problems with payment. Got a confirmation that it had been billed. But Gigapros didn't get the charge in on time, so the server was pulled for non-payment.

What an incompetent engineering and business group they have.

Tech support has no phone!!! Not even their sales team can reach tech' support except by IM and "support tickets." This is cause for delays and unreliable support.

Signed up for their "Red5 hosting." Selected an OS type from their dropdown menu (Ubuntu) then found out that Red5 was NOT preinstalled as promised and couldn't be with this OS. They had to start over and recommended CPanel, which they charge an extra $15.95 / month for (most hosts do not charge for Cpanel). They promised to install it that night but it didn't happen. They then billed me for $0 and then sent another email asking me to pay before they would activate CPanel. Took Another 24 hrs to set up the service. What's up with this company? Something is off...