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ProperHost

ProperHost is a provider of premium hosting services with a strong focus on Magento hosting and other performance-critical applications. ProperHost claims to offers one of the industry's fastest hosting environments for Magento and guarantee faster page loads and improved performance. Research shows visitors are more inclined to purchase from an online store if the webpage feels fast and responsive. A fast web site also rank higher in Google and other search engines. ProperHost states that by using top-of-the-shelf servers, carefully optimized for maximum performance they have created one of the fastest Magento hosting solutions on the market.

Founded: 2004; Privately Held; Less than Ten Employees; Headquarters: Roedbergveien 7B 0591 OSLO Norway

Specialties: Managed Hosting; Magento Services;Magento Upgrades; Disaster Recovery; Domain Names;SSL Certificates

Site Migration & Guarantee: Will transfer your website for free and configure it to work properly in their optimized environment ensuring a seamless transition. If you are not 100% satisfied with our services in any way, they’ll refund your money within the first 30 days after your purchase. No questions asked!

Disk Space - Each hosting plan includes prepaid storage capacity on ProperHost servers. Additional disk space is available as an upgrade option.

Traffic - Each hosting plan includes prepaid monthly traffic in Gigabytes. This traffic quota is shared between all sites hosted in a single account. In case that a hosting account exceeds its allowed traffic quota, it will be suspended until the beginning of next month when the quota will refresh automatically. Additional traffic is available as upgrade.

Hosted Domains - ProperHost's hosting plans include domain hosting. Each hosting plan allows a particular number of domains that can be hosted.

E-mail accounts - different number of e-mail accounts are available for setup with each web hosting plan.

MySQL/PostgreSQL Database(s) - MySQL databases are included in all web hosting plans. Additional databases are available as upgrade. PostgreSQL databases can be either included or optional.

Database Storage - For Shared Hosting Accounts ONLY: Each hosting account has a limit of database storage. This storage is shared between all the databases in a single hosting account. Additional database storage is available. Contact our sales department for pricing.

IP Address - ProperHost hosting accounts do not include IP addresses. For many customers IP address is important for starting SSL hosts, that's why we allow the purchasing of IP addresses. Additional justification of use may be required. (editor’s note: justification is required by all webhosts)

SSH - In case your hosting account does not include SSH, please contact our sales department for more information on how to obtain it.

ID Protection - ensures that your private contact information will not be visible in the domain's WHOIS details. Optional for all hosting plans, but available only with certain TLDs, supporting this option.

Additional Information & Features

ProperHost website features an announcement page, knowledgebase wiki, and company blog.

Control Panel: cPanel

Script Installer: No. Free installation of Magento available on request.

Customer Support: Email ticket support included with all hosting plans.

Payment Options: Credit Card and PayPal are the two forms of payment accepted.

Loyalty Plan: Every month you renew your hosting plan ProperHost will give you a 5% “cashback reward” for being a loyal customer. You will accumulate Loyalty Reward Points for the lifetime of your account as long as you stay with ProperHost. Points can be converted to credits and used to pay for invoices.

On Twitter: @ProperHost

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ProperHost's overall review score

Hosting Reviews for ProperHost

IzyShoes 16 Sep 16

I consider my self very lucky that I choose Properhost for magento hosting.

My business is growing safely along them.

Properhost is always giving solutions to all my problems and concerns regarding my magento site and advising me about best practices to follow.

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Tom G 14 Jul 16

Very helpful support team. They solved every problem we had in a very timely manor.

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Lee Whitton 1 Jul 15

ProperHost are by far the best hosting company we have ever dealt with, they offer a impeccable service with a unbeatable product, you will not be disappointed with this company.

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Shawheen Amirkhizi 29 Jun 15

For years I dealt with poor server performance (VPS) and even worse technical support at a variety of hosting companies including Hostgator. Recently I switched to ProperHost, and am extremely satisfied.

The server they have me on is configured with all the latest software, and optimized to boost the speed of my Magento store. In fact according to gtmetrix and other site load time checkers, my site is loading in 3-4 seconds. Compared to 6-7 second load time before using ProperHost!

On top of the excellent load times, I have never experienced such experienced technical support. They are extremely knowledgeable, helpful and with quick response times too! At first I was concerned about not having phone support available, but the email support is far better than I had even imagined was possible.

Overall, ProperHost is the best hosting company I have experienced in the last 7 years. I would absolutely recommend them for your hosting needs!

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Michel Nassar 19 Jun 15

Properhost is awesome! You are always very kind and fast when I need your help for technical support or any kind of it. The product's price is fair and very competitive for brazilians entrepreneurs. I'm very satisfied with you, and I can say that if I need a Magento's host I'll definitely choose you.

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Shawn Thompson 26 Feb 15

Awesome hosting with easy control panel. The specs and performance was what i needed to host my website. The support to setup different features was quick and hurry and professional and right on point! I did pricing and hosting specs comparison to other hosting companies and as you can see ProperHost came out on top!

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Isaias Soares 22 Jan 15

This is the fastest web server I've used. Excelent support, nice prices.

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Tabula Tua 5 Sep 14

Excellent customer support

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Rudi 10 Apr 14

We moved 3 of our websites to Properhost, based on their SSD server technology. After a few months of incredibly poor support and performance, we decided to terminate our relationship with them.

It is clear that Properhost is a 1 or 2 person operation. They appear to be renting 2 servers in a data center. A few key points of our experience:

1. Support is not always available. Entire days go by without their chat function being staffed.

2. Tickets may well take a day or more to be answered or resolved.

3. When they were adding a new server, our sites were down for days. These problems stretched for something like a week. Long explanatory emails were afterwards sent to the customers.

4. Adding a function for parallel downloads (a simple thing with our other provider) took a lot of communication back and forth - without a resolution (we terminated our relationship).

In our opinion, a small operation like Properhost is not able to provide the level of service and reliability which a professional website requires from its hosting provider.

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Ingmar P 29 Dec 13

I rarely give rave reviews about service but in this case I have to. My Magento shop stopped working after maintenance/upgrade, Andrew from the support team fixed my code in minutes immediately after the problem occurred, actual downtime was minutes from the moment the problem was identified. I've been over 3 years with Properhost on Magento Basic plan and I'm staying!

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anonymous 23 Mar 11

I would like to add an addendum to my original post. It seems that my site speed and performance has improved since my last post. I don't know if they put me on a different cluster or what they did but it's nice and zippy now (even at night). I can say that I haven't had ANY downtime in a year and a half which is awesome.

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Anonymous 23 Aug 10

I am writing this review because I have been frustrated with the part-time performance of Properhost. I got their name from the Magento forums but have to say that my site really slows down at night. I think I've figured out that because they are a Scandinavian based host the performance is fine when they're European clients are not in peak hours. I'm not entirely convinced of this theory because they are only 7 hours ahead but it may have something to do with it. All I know is that it's often REALLY REALLY Slow. So before you commit to them make sure you test them out. I'm pretty disappointed so far but have not switched away just yet and don't want retaliation from them for a bad review. (hence anonymous).

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Elis 21 Feb 09

my shop is in magento for 6 months in this period sought by a host that could offer excellent performance and still have good support.

Already hired and hired several VPS plans on servers that promises speed in magenta. I am here to say I found the perfect host for magento, the name is Properhost.net. the following reasons:

1 - My magento loads very fast, I did several tests and always load in less than 1 second.

2 - Support of properhost is very nice, they always respond quickly the tickets are polite and helpful.

3 - heheheheh, has a good price!

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Anna Markham 28 Oct 08

Super hosting. My ecomm site runs lightning fast, and it is totally database driven, which means pages do not exist per se, but are assembled, on the fly, from the db. Usually this means slow page loading. As you will see on my site www.epicurecookware.com it load extremely fast.

Very helpful support. Highly recommended.

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