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Canadian Web Hosting & GlenCanning.com. Resource Limit Reached

Thu, 11th April 2013, 15:03

Glen Canning wrote on his website that “this is the only statement I am able to make. I'm too devastated. I feel like I'm dead inside. As word spread and traffic to GlenCanning.com increased, people began to see another message instead. The resources for the website hosted on Canadian Web Hosting had been reached. The post by Glen Canning attracting widespread attention was titled “Rehtaeh Parsons Was My Daughter

 

Domain name: glencanning.com

Name Servers:
   ns308.canadianwebhosting.com

   ns309.canadianwebhosting.com 

 

Rehtaeh Parsons, 17 was taken off life-support Sunday after trying to hang herself in the bathroom of her home on April 4. She was allegedly raped by four boys when she was 15, then mercilessly bullied after photos of the attack circulated online. The case has sparked a nationwide outcry that has many comparisons to the recent Steubenville, Ohio rape case. (minus the justice)

Hacker collective Anonymous says it has identified two of the four boys involved. In a statement Wednesday the group stated: 

We are currently confirming a third and it is only a matter of time before the fourth is identified as well. Our demands are simple: We want the Nova Scotia RCMP to take immediate legal action against the individuals in question. 

We do not approve of vigilante justice as the media claims. What we want is justice. And that's your job. So do it. 

Glen Canning wrote that he had to say something: 

I don't want her life to defined by a Google search about suicide or death or rape. I want it to be about the giving heart she had. Her smile. Her love of life and the beautiful way in which she lived it. He spoke of his daughter love for animals. The gifts of life that she gave to others in her death. 

My daughter saved the life of a young woman with her heart. How fitting. 

She also gave someone a new liver, a kidney, a new breath, and a new chance to love. She saved the lives of four people with her final gift of life. She was that wonderful. 

Someone out there is going to look at the world with my daughter's eyes. The most beautiful eyes I have ever seen. 

picture of Rehtaeh Parsons 

Yet many were unable to read these tender words spoken by a father, because the website he chose to write them on was hosted by Canadian Web Hosting. The resource limits on the Unlimited Disk Space and Bandwidth plans offered by Canadian Web Hosting had been reached.

 

GlenCanning.com. Image showing site offline 

Canadian Web Hosting claims that it represent a comprehensive service structure designed to meet client's most demanding requirements. With proven experience and stability that is unique for a technology company, That it is a leading managed hosting company that specializes in hosting business and enterprise-class clients...

Canadian Web Hosting also claims to be one of the fastest growing web hosting companies in Canada. Recognized for its leadership and technology innovations.

Yet this same company boosting of its leadership and innovation can’t migrate a website with a traffic surge to a server with more available resources?

Canadian Web Hosting isn’t to be faulted for not anticipating the surge of traffic that surely overwhelmed the server. Websites in a shared hosting environment are expected to share the resources for the benefit of all clients. There is an expectation that one site will not be allowed to degrade or compromise the services of others on the server.

By the same standard, isn’t there a reasonable expectation by those same clients that when a website is ‘dug’ , written about in a major publication, gets an unexpected surge in traffic, or has a father pour his heart out for his daughter... that the web host would make every reasonable effort to ensure the site is reachable again!

Shame on Canadian Web Hosting. GlenCanning.com is available again. The domain is redirecting to the Huffington Post.

 

Response from Canadian Web Hosting

Thank you for contacting Canadian Web Hosting.

We sincerely apologize for any inconvenience that was caused.  From reviewing the email ticket (ANS-337173), it looks like this was a resource issue with the account.  Our support agent Christopher indicated that after further investigation he able to sort out a script under the account which is causing the resource over usage.  From reviewing the account we noticed the hosting plan is a standard shared hosting plan, which does have resources limits.


With Shared hosting plans it means that one physical server is used by multiple websites and website owners. The resources of that piece of equipment are divided among the users like disk space, monthly traffic, email accounts, FTP accounts, databases etc.  However, if one user or any of the other users of the server experience a tremendous amount of traffic, take up a large portion of CPU availability, or overuse the email system. Any of these activities could negatively affect the other users by slowing down their functioning or even causing a system shut down that will lead to website functions being unavailable.

Our servers are monitored 24/7 and our support team's is responsible for reduce any service issue as quickly as possible so all clients are able to access their account quickly as possible.

If you have any additional questions please let us know and we would be glad to assist you.

Regards,

Teo | Customer Care 

CANADIAN WEB HOSTING