Escape from iPowerWeb: How to leave iPowerWeb

Fri, 28th December 2007, 13:09

Escape from iPowerWeb: How to leave iPowerWeb.

After countless hundreds getting in touch with us over continuing iPowerWeb problems, we decided it was time to write a thorough guide on how to cancel an iPowerWeb account.

The success of our free ipowerweb transition program hasn't gone unnoticed, so we're still continuing it.

Below, we'll document the movement process step by step! It's a surprisingly simple process and the only arduous part of the journey is actually cancelling with iPowerWeb. If you follow the guide below, you should be able to get over to a new web hosting provider within 24 hours.

Choosing a new web host: The first step

The first step of getting out of iPowerWeb is to choose a new web hosting provider. In order to have a place to move your content and domain name, you'll need a new web host. Given the thousands of reviews Hostjury currently has from real clients, you've come to the right spot.

You can check out our web hosting reviews to help you select a new provider. There's a number of companies that clients moving away from iPowerWeb have had success with including:

You're certainly more than welcome to research your own though on our site. There's more than enough information here to get a good idea of who is who in the web hosting industry. Remember to thoroughly research each web hosting provider that you're considering -- after all, you don't want to be stuck with another iPowerWeb. There's a number of other companies out there actually owned by the same folks at Endurance International Group as well including PowWeb, so be very careful!

Here's a list that we know of:
Dot5 (Dot5 Hosting)
iPowerWeb (iPower)

Avoid the above companies like the plague!

Try testing the companies support prior to signing up. The more testing you do, the higher the likelihood you'll end up with an excellent web hosting company. Once you've selected one.. you're ready for step two!

Retrieving your domain name

This step only applies to those clients who have registered their domain name through iPowerWeb. If you haven't, you can skip this step entirely and move onto the next one. If you have, the information below should allow you to get the access details to manage your domain name.

The first step to retrieving your domain name is contacting the OpenSRS Compliance Officer. OpenSRS is a domain reseller system owned by Tucows. It's also the system in which iPowerWeb sells domain names through so you'll need to get in touch with Tucows to retrieve it.

The compliance officers' contact details are:

You'll need to explain that you've exhausted all methods of retrieving your domain name details & that you're just looking to move at this point. The provider will give you what are known as 'OpenSRS' login details or at the very least -- they'll resend them to the original e-mail on file. You may need to provide them with some additional information in order to verify your identity, but as long as you're the contact on file you should have no trouble with Tucows.

Unlike iPowerWeb, they're a great company.
Once you've retrieved your login details, you'll be able to access their OpenSRS system through the following link:
iPowerWeb Domain Management Panel

Inside you'll find all sorts of goodies including the ability to manage your nameservers / DNS. As long as you can modify your DNS / Nameservers, you can change hosting providers fairly easily. Now, onto step three!

Moving your content

Now here's where things might just get a bit tricky. In fact, that's why we have our free ipowerweb migration assistance program for users who need help moving. A number of the providers we have on our review list probably won't hesitate to assist you move though, so don't be bashful and forget to ask! It might save you a lot of hassle.

Moving your content itself though is essentially as easy as reuploading your data. If you have your new account details, you can FTP your information using them & that should just about sort everything. One step that a number of users may need to take though if they have dynamic sites like forums & other content management systems though is 'backing up your database'. Backing up your database through iPowerWeb can be done via your control panel.

Once inside your iPowerWeb control panel, you'll see a mysql or database management section. You'll need to login using your databases' login details (Contact us if you don't have them, this part could be tricky!). Once inside follow the directions at this site for backing up and restoring databases from phpMyAdmin. That part isn't necessarily going to be a cakewalk, so if you have any questions at all don't hesitate to contact us at and we can try to help.

Once you've moved all of your content, you're ready to point your domain name!

Pointing your domain name

By now, you should have received an e-mail from the Tucows Compliance officer about your domain name if you registered it through iPowerWeb. If you have access to openSRS, these changes can be made via the 'nameservers' panel there. If you've registered your domain name elsewhere (you smart cookie, you!) you can manage them through your specific panel.

You'll want to switch the nameservers over to your new providers' (the one they've given you) only after you're sure that 100% of your content and databases have been copied over. You'll also want to ensure that any e-mail accounts you require have been created ahead of time to avoid any e-mail loss. The rest, of course is history!

Once the switch takes place there will 'potentially' be some availability of your domain name for DNS propagation but that's almost ancient history these days. If you change your dns and still can't see your new site, try clearing your DNS cache on your local computer.

For windows uesrs, it's simple:
1. start, run, type: cmd
2. ipconfig /flushdns
3. try reloading your site!

For the rest of you, google it!
Once you're done with that, bravo. You've escaped from iPowerWeb.

The remainder of the steps are fairly easy.

Cleaning up with iPowerWeb!

The last few steps are just insurance of sorts. The first thing you'll want to do after escaping from iPowerWeb and seeing your site back up and online is cancelling with iPowerWeb. Cancelling is surprisingly easy and can be done via phone. On average it takes about 30-60 minutes to cancel so be sure to have some free time before sitting down.

“In order to discontinue your services we will need for you to contact our billing department at 888-511-4678 or 602-716-5399. Our billing department is available 24/7.”

Be sure to have your customer ID, mother's maiden name, city of birth & last 4 digits of your credit card number available before calling. They'll help you through the process fairly promptly. Note that a number of users have experienced 'rebilling' from iPowerWeb even after cancellation in the past so keep an eye on your credit card payment logs.

After cancelling, you'll want to transfer your domain name to another registrar. I'd personally recommend using the one with your provider or Namecheap. The only information you'll need to perform a transfer is the AUTH or EPP code from your OpenSRS panel. The information is readily available there & Namecheap and other companies should be able to provide you with instructions for transferring.

Enjoy the new provider, thousands of others already are.
Escape from iPowerWeb