Dreamhost Billing Issues!

Tue, 15th January 2008, 14:10

I was surprised to awake this morning to a notice saying my dreamhost accounts were overdue. Concerned, given that each had almost a year of service left I decided to check their status page. It turns out that every Dreamhost client was mistakenly billed ahead of time for service -- some for up to 2-3 years of service totalling at least $7,500,000!


Brad Fitzpatrick had this to say...


To add fuel to the fire, there's seemingly hundreds of Dreamhost users suspended right now due to this mishap. It's been ongoing since much earlier this morning. There's a great deal of unhappy users spouting off on their status blog about overdrafts, bouncing mortgage cheques and leprauchauns.  Oh thank you, Paypal. It seems that this billing error has affected nearly 100% of their clientbase.

What a headache to wake up to -- but at least it isn't a Monday!
Additional information for anyone affected is on their Dreamhost status page, they're aware of the issue and dealing with it:
Dreamhost Billing Issues - Status
Dreamhost Billing Forum - More information
Dreamhost Blog - Um, whoops

The Dreamhost team seems hard at work resolving the issue so don't fret. (Although I admit I am very glad I use only paypal)

Dreamhost Update

It seems that the issue has been fully dealt with and refunds are being processed for the erroneous transactions. A number of users are still suspended and given the number of accounts that Dreamhost hosts, I suspect this will take at least 24 hours to deal with. 

"Our sincerest apologies! I completely understand that when dealing with money, panic is quick to set in. I definitely understand the frustration. The problem has been found and fixed. Erroneous charges are in the process of being refunded now. I’m very sorry for any and all problems this has caused.

Please check back soon for a full accounting of what happened."


Additional Dreamhost Update Tue Jan 15 07:25:16 PST 2008

"Scripts are still running to correct the original problem. Last night, this guy ran a standard billing cycle to clean up stragglers from 2007. Unfortunately, the biller was ran for 2008 (December 31st, 2008 to be exact). This caused everyone to be billed as if today was 2008-12-31, wreaking the havoc that we are so sorry you had to be put through.

There is currently no ETA on when the “fix it” script will finish, but this post will not be resolved until it is. The script will reverse all erroneous charges and notify you via e-mail of the transaction reversal. If you receive an all clear e-mail, and are still having any problems with your account and/or charges, please contact support immediately.

Once again, we are all *extremely* sorry for the mishap. Thank you for your continued patience while we clean up our mess."

At this time, at least we know it wasn't malicious & was just a result of Josh screwing up again.