Rochen Reviews

Rochen’s mission is to build innovative hosting services that, while complex, are elegant and simple to use. We deliver these services on top of the most reliable server and network infrastructure available. We underpin these services with world-class support from pragmatic, technically capable, and customer service focused teams.

All of Rochen’s solutions are built on top of our own fully owned and managed infrastructure and benefit from features like built-in high availability with automatic server failover, managed backups and 24/7 technical support. Rochen uses the latest hardware and software technologies and offers many features beneficial to our customers like PHP 7 and LiteSpeed Enterprise Web Server.

Rochen heavily contributes to the open source world. We are the official web host of the Joomla! project’s official websites, and we’re also a Premium Hosting Supporter of the Drupal project. We provide hosting services for tens of thousands of Joomla, Drupal, and WordPress websites.

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Below you'll find the latest Rochen reviews of 2020, you can also add your Rochen review!

Hosting Reviews for Rochen


I have been using Rochen for the past month to host Joomla, Drupal, and html sites and love it.

The one time there was an issue with a server my sites were on there was a bulletin on the forum within 5 minutes, no lie and the problem was fixed in 15 minutes.

Check their forums and you will see satisfied customers. More importantly you won't find complainers.

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I've been around the block a few times. After a dozen or so providers, including many on this review site, I've settled down at Rochen. Support is outstanding, and the most likely reason is that they are bored. There are very rarely any issues. Sure, their prices are higher than most, but $25 a month for a reseller account and plenty of space allows me to keep sites up for me and my framily. Got to give these guys some brownie points. I recommend them to anybody looking to host a website.

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Hollis Fay

Switched hosts last year to Rochen. The exceedingly quick tech response times, migrations, tech support folks are amazing. Highly recommend if you're considering hosting or switching hosting. They make it much easier.

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Ross Hawkey

I've used Rochen over recent years for multiple websites.

The setup process was straightforward, the hosting is reliable and provides what I need.

The most impressive thing I've found is the support from them, when raising a ticket (raised to resolve issues I may have based on my limited knowledge of hosting, and not related to any poor service issue with Rochen). Their responses are always quick, polite, and helpful.

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I have used Rochen for many years to host my eCommerce websites and also for a few client websites. The servers are always kept up to date, the price is very reasonable but most importantly... (as I have just made use of now - and what lead my to make this review)... is the support!

The support and speed of responses is worth many times what Rochen charge for hosting. I don't believe I have had to ever wait more than 2-3 min for support reply, 24/7. Excellent!

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Rochen tick all the boxes for my website development business.

Their best feature has to be Jeremy R, providing fast and effective customer service.

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Rahul Saini

What else can i say about Rochen except this that if you are looking for a best hosting service then just buy their package blindly. I was so much disturbed due to my previous vendor as it caused lot of issue in my business but with Rochen i am always relaxed as i am aware that a dedicated team is there to provide support even during midnight hours.

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Philippe CHABOT

I would really recommend Rochen for their professionalism and the highest standard for support

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Very happy I found Rochen. Excellent support - very patient with me and my barely intermediate knowledge of web tech stuff.

Once my WP site was up and running it ran SOOOO much faster than my previous hosts. Looking forward to transferring my other sites here in due course.

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Doug Patac

I used Rochen initially when I used to build sites with joomla. I moved to Rochen after being hacked on another host. I have had 0 issues with Rochen. At one point I moved back to a popular budget host because of cost - Rochen does cost more than some of the budget plans - however I soon realized the superior service, tech support and just a better user experience I had with Rochen that I switched back. Yes they may cost more, but they have regular back ups that they do not charge for - try getting your back up from a budget host and see what it costs. Rochen is a ROCK SOLID host that supports you when you need it, takes the time to explain to you why something can or cannot be done and provides great communication. To have the support they give, with amazing up time is one less thing I have to worry about because I know they will be there. I will not look to any other host as long as this amazing service continues. Thank you for doing a great job.

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We recently switched our webhosting to due to some issues with GoDaddy. The service and support I have received from Rochen helping move our WordPress site and help us get our wildcard certificate applied to our domain has been second to none. Their team has answered our questions, often within minutes of submission, and helped resolved any questions/issues we were having with the transfer. I could not be happier with the level of customer service that they've given us. I marked "reliability" as "Average", because I do not yet have a benchmark indicating that their reliability is above or below average compared to other hosting providers. Thus far, a huge thumbs up to!

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Blaise Castellano

WE recently moved 15 websites from another host to Rochen. We had problems everyday with our old hosting company for the last 15 years. The final problem was that their old servers were failing TLS security. We had enough. We migrated all our websites to Rochen on a recommendation because we wanted the best and believe me, they are the best. Lightning fast servers, modern high speed SSD servers, but most of all, tech support that is unbelievable. With our old host, we would submit a trouble ticket and be lucky to get a response in 48 hours. During our move to Rochen, we needed help from tech support on several occasions and we never waited more than 15 minutes for a reply. We usually had a tech helping us in less than 5 minutes. The knowledge and care is unsurpassed. I highly recommend Rochen, they are the best world class host we have ever used. I could not be happier with the technicians who take care of us, they are a pleasure to work with

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Stephen Cole

Running a SME in the UK, I need suppliers who can deliver on their promises. Hosting companies over the years have let us down and the customer service offered was pathetic.

If you have experienced this kind of hassle, then opt for Rochen - 5 star level of service and their customer support is great as I grow my business!

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K D Kennedy

Fantastic - reliable and responsive. VIP service at a fair price.

The staff are knowledgable and provide us with the infrastructure to support our huge number of websites, e-commerce stores and API hosting.

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Julie Bryden

Really happy with the level of service received by Rochen. The ticketing system is faultless and I have always received a fast and high quality level of support. Would definitely recommend Rochen.

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John S

I have been using Rochen both as a reseller, and as a business customer for a retail store's website for several years.

Support response time is typically less than 15 minutes any time of the day or night.

It is a pleasure to work with a standards-based host instead of one that implements their own proprietary interface.

In several years of service I think our total downtime that could be attributed to Rochen is less than 30 minutes.

I would highly encourage you to investigate their offerings if you are looking for a great host.


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M Dawson

100% reliable. Even to a non-tech person the service is helpful and efficient.

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Don Moore

We've been using Rochen since 2009. While we have used other hosting companies of varying capabilities we consider Rochen our favorite. Good service and great support!

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Garreth Greene

I've been with Rochen hosting for a long time and the support and service has ALWAYS been fantastic. I've tried other hosts and always came back to these guys.

No matter what the problem, Rochen always responded immediately and with the help required.

5 star support. Highly recommended.

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I've used Rochen for years, they are simply amazing. It's great to know I have one less thing to worry about with them as my host. They really are an excellent provider.

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Greg Correll

Fast and reliable and cheerful support. And persistent, when there are mysteries and bugs to quash. From time to time they solve a problem and go the extra mile within minutes, just from a preliminary presentation of the problem, something almost un-heard of for me, after 25 years working with hosts in my web dev business. Perfect? No, but no host is, Consistently fast and reliable and cheerful is a huge accomplishment, though.

Plus: strong and thorough Joomla support, a critical factor for me.

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I have been on many other web hosting platforms, GoDaddy, Host Gator, BlueHighway, etc, and I have to say, being on ROCHEN for the past 5+ years has been an amazing experience. #1. Their support system is like none other. When you have a problem, they are there withing minutes and they know exactly how to help. #2. They run a secondary restore server that keeps a copy of your site on another server offline. This is amazing.

Overall, I would rate ROCHEN and the best of the best web hosting services I have ever been on. Sure you can get more data or more storage, but it is the support that you really want and ROCHEN provides the best support I have ever had. Hands down.


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Michael Fitzpatrick

I have been using Rochen for the past eleven years and have never had any down time in that period.

I recently had one my websites got corrupted and I could not restore it myself and so I turned to Rochen for support. I had asked for advice as to restore my site but, without any fuss they just got on and restored it for me in super quick time and taking the trouble to explain what they had done!

An excellent Company with good staff.

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Andy Bonner

I have many wonderful things to say about my experiences with Rochen over the past few years - so I figured it was time to put a review up!

I have hosted my Joomla websites with them for a number of years now - before that I switched between a number of others hosts - so I've had some varied experiences. Each and every time that I've needed help and advice from Rochen they've been there with super fast, super effective answers and solutions.

I've found them to be totally reliable, totally professional and often they end up going above and beyond expectations. Totally satisfied - nothing bad to say about Rochen - everything's good! 100% recommended to anyone who is looking for a quality host.

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Nick Sheppard

One of the few companies I actually enjoy interacting with on technical matters. Swift responses to support queries, informed and quick, helpful staff. Well put together platform, so good that I run work websites with them and also have my personal hosting with them as well. If you've not tried them before, I'd recommend giving them a try.

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Rahul Kumar

I have been the customer of Rochen for past 4 years and during this association they never let me down. In fact they went out of the way to help me out in critical situtation like site crash or tricky backup etc etc. I am in love with this company and would be happy to see them winning top slot in the rating. Cheers to Rochen Team.

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A long term customer of Rochen. Wonderful quality service from the team.

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Dan Linstedt

I have been with Rochen for 10+ years now, through many changes and server upgrades. Their support has been absolutely stellar. a Few times early on, my sites were hacked badly, they were able to troubleshoot the issues and actually restore backups they had that I did not have access to. They even fixed my .htaccess after that. Since then, and the installation of WordFence, I've never had another issue. My sites are always fast, they always bend over backwards to help me even on a shared host.

Their sales teams have helped me with my pricing over the years, because I run upwards of 7 different sites on their shared servers.

If I could get a lower price for dedicated server, I would jump on it in a heartbeat.

Can't say enough good things about their teams - both sales and support. Great Job Guys!!

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Steven Webb

My website was slow, it didn't always respond. But, because it was large, I was really worried about moving it. Members area, loads of customised code.

I reached out to these guys, they did it all for me and although it did not go perfectly smooth they fixed everything very quickly.

Highly recommended, saving me money and my site is now responding much quicker.

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We first launched in 1996. Since that time, we've hosted our site with several different companies. With that in mind, we have a wide range of experience dealing with customer service issues.

I have to say that Rochen has been by far the best. Their technical support division is top notch and responds to support tickets promptly and efficiently. On that note, they have even been supportive when we've messed things up completely on our end by installing something incorrectly.

We monitor our site for uptime/downtime and receive alerts whenever the site goes down which is very rare, so we're very happy about that.

Five Stars & Two Thumbs Up.

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Trevor Hill

Okay, so I've rated ROCHEN at the highest level as possible because that's where they need to be.

I haven't been with ROCHEN for over 10 years for nothing! And I recommend them to anyone who will listen.

They are amazing dedicated people. They are fast, friendly, and they have helped me through some very difficult moments when something I did, or didn't do right, messed up the site(s).

As long as I continue to be online, I will continue with ROCHEN - Period!

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There are so many hosting companies out there but you can't go wrong with Rochen when it comes to hosting Joomla, Drupal, or WordPress.

Rochen knows the ins and outs of the popular Content Management Systems and their servers are optimized and ready out of the box. I think that's why the official Joomla site/forum is also hosted on Rochen.

The support team goes above and beyond to make your hosting experience exceptional. They are responsive and reliable and they also make the migration process seamless.

Very impressive so far!

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Joseph D.

I switched to Rochen Ltd. 2 months ago after using few other hosting services in the past, and my experience has been GREAT!

The tech support team is always there to provide support on time (within minutes), and their willingness to help is truly appreciated.

If I have to describe them in 1 word - it would be - Smooooooooth!

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If you are looking for reliable hosting and in particular want to sleep at night, knowing they've got your back covered (with a great backup and redundancy system), Rochen are the guys. Ive had dealings with hosts before but none as on the mark as Rochen. Sure you pay a little bit more ... but there is a big difference between a Ferrari and a Mini.

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Rochen is a great service. I have been using them for a while and they don't oversell. They may be more expensive than the big companies, but the price is well worth it.

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James Arnett

I've been hosting my website for a little more than a year now and have added 2 more domains in the last 6 months. In all of this time, I have encountered a couple of problems, but they have always been quickly resolved through issuing a support ticket and/or responses from their customer support forum.

The costs are just a little more than some of the other "full featured" and unlimited hosts, but the extra cost is well worth it. I've used GoDaddy, HostGator, and iPage, and Rochen is heads above each of them.

I had security issues with other hosts before, but since moving to Rochen, I have never once had an issue with security. They have earned my dedication over and over and I would never hesitate to recommend them to anyone.

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K Manovich

Our corporate web resources were moved to Rochen after years of bad security practices at GoDaddy and 1&1. We've been very pleased with superior page load speeds along with an advanced admin portal. We would highly recommend Rochen for professionals needing the most up-time & reliability.

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David Sibaja

I am really happy with them, been with them for years, however for me one of theier best assets is called Jeremy R, providing fast and effective customer service.

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John Hendry

After dealing with numerous hosting companies over the years with varying degrees of reliability (mostly bad), we decided to make the move to Rochen and put our clients on a dedicated platform. We couldn't be happier and made the right choice. The support we receive from Rochen is top class and they respond very quickly. We get great advice and help from them whenever we need it. We would highly recommend Rochen for anyone looking for web hosting.

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We are a Canadian based VAR (Value added reseller). One of the valuable services we add on for our clients is web-hosting. After being disgruntled with HostGator’s “reseller package” we set out to look for a new host to move all our clients to.

Rochen was highly recommended by (a website that we refer to for keeping our technical skills up to date). So we contacted Rochen. There tech specs for their “reseller package” were far superior. Plus, they had the advantage of SSD (yeah, SSD was a big thing around the time that we signed up). While they do not support WHM or WHMCS, we still decided to go ahead with Rochen. It was one of the BEST DECISIONS we ever made.

While every provider has their ups and downs, we appreciate the promptness and professionalism with which their support team handles each situation.

Even their servers/technologies are impeccable! NO MORE Reduced Server response time - on Google PageSpeed!

Overall, we are very please with Rochen.

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Deb Shaw

I'm impressed with their server speed. My Joomla sites have never run faster or smoother.

However, their servers are down more often than other hosting service I've used (in fact, several of my sites on one server are down now as I write this).

But their biggest failing is customer support. I've had trouble setting up every account with them. Yes, it all gets sorted out in the end, but not without a hassle.

A few of the Rochen support folks are very nice. But some are needlessly antagonistic and hostile. It makes me wonder why the CEO doesn't require support training for his staff for a more even end-user experience.

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Bill Samuel

Rochen is reasonably priced, but there are so many problems with them that we are looking for someone to move our site too. For example, our mailing list has not worked for a full month. We have had problems like this over and over again. I would strongly recommend against using Rochen.

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Andrew Landini

The server was constantly down (server was Broome for you Rochen customers) and the support seemed to suffer from bi-polar disorder. They were either very friendly, or extremely annoyed. They billed my client twice (when she no longer had an account with them), then accused me of "threatening them" for saying they'd need to refund her money or a complaint would be filed with IC3.

They even admitted they were wrong, but not before writing me a 500 word response telling me reasons why I'm the one who's to blame. Right. I'm to blame because one of your techs didn't delete the billing profile for a closed account on a system I have no access too. Idiots.

Wondering why the forums are so positive? They instantly banned me before I could write a testimonial.

I would highly advise against using Rochen. Look into cloud hosting or slice/linode hosting.

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Rochen is one of the WORST hosting I've ever used!!

I moved my Joomla site to Rochen hosting because they brag in their advertising about how they are supposed to be Joomla experts and have fast servers. I wasted two days of endless time and aggravation dealing with Rochen and cancelled the account. They were one of the WORST hosting companies I have ever used - and I've used many over the past 20 years. I agree with many of the negative reviews about how their tech support is only by email and they are incompetent and don't give a damn if your site has problems due to their server.

First they setup my server wrong. Then their "Migration Tool" does NOT work and does not migrate Joomla sites from most hosting companies (they tell you this AFTER you pay for an account and try to use their migration tool). Then my Joomla site wouldn't work properly even after I manually uploaded the files and database. This was the same site, settings, files and database that worked fine on my old hosting server. Their tech support just emailed me to have "my tech person" fix it. The speed was only slightly faster than my old hosting, which also shows their advertising is misleading even on that point.

I could go on with a long list of problem issues and wasted time and aggravation with Rochen, but you get the point. Find a different host for your Joomla sites. Rochen is NOT experts with Joomla and their servers are NOT better than other hosting and their tech support is HORRIBLE and incompetent!!

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I had hosting with these guys for 2 years and alway ran into the same probem..not enough space for my mail. I was told that i could add more space after being told that the space i had would be good enough for my business.

after poor tech support i lost my cool and made a not so nice remark and was told that i had 24hrs to back up my site before they terminated it! Ask your self.. Is this a risk i want to take with ROCHEN!?!

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Rochen User


Customer support totally, needlessly harsh, unteasonable and even vaguely fascist..

If you run into issues their "grace periods" mean nothing, they expect miracles almost instantly and will BE MORE THAN HAPPY to suspend or terminate your account in next to no time with very little sympathy or understanding.

If you have a piddly site with no visitors (and I mean less than 100 per day) and very little load you'll be fine! If you're anything else aka if you're the average website/business owner do more than think twice, just go elsewhere!

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I had a basic site (K2 blog & Kunena Forum) with Rochen. I received an abuse email that said my site was using too much CPU power, but provided me way to isolate the issue.

When I asked for help, Rochen support (in effect) said it was my problem and not theirs. To add insult to injury, they forced me to forego my family on Thanksgiving weekend and provide them daily updates all weekend on everything I was doing to fix an issue I had no way to test without access to their server tools.

Rochen is UNSAT!!! Stay away!!!!

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Today, I received a Disk Usage Warning. When I logged in I was shocked to discover that over 80,000 spam emails had apparently been sent from my account for the past month.

How in the world didn't Rochen notify me early on that my account was being used to spam?

The tech support rep asked me to enable SPF/DKIM and assured me it would fix the problem, but the flood of email continues.

I've had it with Rochen, and just cancelled my account altogether.

Spam is very harmful to brand reputation and risks putting Rochen clients on a black spam list, so I'm at a loss for understanding how this happened in the first place or why Rochen's support rep couldn't help me to stop it immediately and prevent it from happening again.

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