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Rochen

Rochen’s mission is to build innovative hosting services that, while complex, are elegant and simple to use. We deliver these services on top of the most reliable server and network infrastructure available. We underpin these services with world-class support from pragmatic, technically capable, and customer service focused teams.

All of Rochen’s solutions are built on top of our own fully owned and managed infrastructure and benefit from features like built-in high availability with automatic server failover, managed backups and 24/7 technical support. Rochen uses the latest hardware and software technologies and offers many features beneficial to our customers like PHP 7 and LiteSpeed Enterprise Web Server.

Rochen heavily contributes to the open source world. We are the official web host of the Joomla! project’s official websites, and we’re also a Premium Hosting Supporter of the Drupal project. We provide hosting services for tens of thousands of Joomla, Drupal, and WordPress websites.

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Rochen's overall review score

Hosting Reviews for Rochen

Garreth Greene 2 Oct 18

I've been with Rochen hosting for a long time and the support and service has ALWAYS been fantastic. I've tried other hosts and always came back to these guys.

No matter what the problem, Rochen always responded immediately and with the help required.

5 star support. Highly recommended.

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Don Moore 5 Sep 18

We've been using Rochen since 2009. While we have used other hosting companies of varying capabilities we consider Rochen our favorite. Good service and great support!

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M Dawson 20 Jul 18

100% reliable. Even to a non-tech person the service is helpful and efficient.

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John S 25 Apr 18

I have been using Rochen both as a reseller, and as a business customer for a retail store's website for several years.

Support response time is typically less than 15 minutes any time of the day or night.

It is a pleasure to work with a standards-based host instead of one that implements their own proprietary interface.

In several years of service I think our total downtime that could be attributed to Rochen is less than 30 minutes.

I would highly encourage you to investigate their offerings if you are looking for a great host.

John

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Julie Bryden 13 Apr 18

Really happy with the level of service received by Rochen. The ticketing system is faultless and I have always received a fast and high quality level of support. Would definitely recommend Rochen.

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K D Kennedy 12 Apr 18

Fantastic - reliable and responsive. VIP service at a fair price.

The staff are knowledgable and provide us with the infrastructure to support our huge number of websites, e-commerce stores and API hosting.

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Stephen Cole 11 Apr 18

Running a SME in the UK, I need suppliers who can deliver on their promises. Hosting companies over the years have let us down and the customer service offered was pathetic.

If you have experienced this kind of hassle, then opt for Rochen - 5 star level of service and their customer support is great as I grow my business!

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John Hendry 10 Apr 18

After dealing with numerous hosting companies over the years with varying degrees of reliability (mostly bad), we decided to make the move to Rochen and put our clients on a dedicated platform. We couldn't be happier and made the right choice. The support we receive from Rochen is top class and they respond very quickly. We get great advice and help from them whenever we need it. We would highly recommend Rochen for anyone looking for web hosting.

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Blaise Castellano 19 Mar 18

WE recently moved 15 websites from another host to Rochen. We had problems everyday with our old hosting company for the last 15 years. The final problem was that their old servers were failing TLS security. We had enough. We migrated all our websites to Rochen on a recommendation because we wanted the best and believe me, they are the best. Lightning fast servers, modern high speed SSD servers, but most of all, tech support that is unbelievable. With our old host, we would submit a trouble ticket and be lucky to get a response in 48 hours. During our move to Rochen, we needed help from tech support on several occasions and we never waited more than 15 minutes for a reply. We usually had a tech helping us in less than 5 minutes. The knowledge and care is unsurpassed. I highly recommend Rochen, they are the best world class host we have ever used. I could not be happier with the technicians who take care of us, they are a pleasure to work with

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Jeremy 8 Mar 18

We recently switched our webhosting to rochen.com due to some issues with GoDaddy. The service and support I have received from Rochen helping move our WordPress site and help us get our wildcard certificate applied to our domain has been second to none. Their team has answered our questions, often within minutes of submission, and helped resolved any questions/issues we were having with the transfer. I could not be happier with the level of customer service that they've given us. I marked "reliability" as "Average", because I do not yet have a benchmark indicating that their reliability is above or below average compared to other hosting providers. Thus far, a huge thumbs up to Rochen.com!

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David Sibaja 1 Mar 18

I am really happy with them, been with them for years, however for me one of theier best assets is called Jeremy R, providing fast and effective customer service.

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Doug Patac 16 Feb 18

I used Rochen initially when I used to build sites with joomla. I moved to Rochen after being hacked on another host. I have had 0 issues with Rochen. At one point I moved back to a popular budget host because of cost - Rochen does cost more than some of the budget plans - however I soon realized the superior service, tech support and just a better user experience I had with Rochen that I switched back. Yes they may cost more, but they have regular back ups that they do not charge for - try getting your back up from a budget host and see what it costs. Rochen is a ROCK SOLID host that supports you when you need it, takes the time to explain to you why something can or cannot be done and provides great communication. To have the support they give, with amazing up time is one less thing I have to worry about because I know they will be there. I will not look to any other host as long as this amazing service continues. Thank you for doing a great job.

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Sam 24 Jan 18

Very happy I found Rochen. Excellent support - very patient with me and my barely intermediate knowledge of web tech stuff.

Once my WP site was up and running it ran SOOOO much faster than my previous hosts. Looking forward to transferring my other sites here in due course.

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Philippe CHABOT 17 Jan 18

I would really recommend Rochen for their professionalism and the highest standard for support

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Marija 9 Jan 18

Rochen tick all the boxes for my website development business.

Their best feature has to be Jeremy R, providing fast and effective customer service.

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Rahul Saini 22 Dec 17

What else can i say about Rochen except this that if you are looking for a best hosting service then just buy their package blindly. I was so much disturbed due to my previous vendor as it caused lot of issue in my business but with Rochen i am always relaxed as i am aware that a dedicated team is there to provide support even during midnight hours.

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K Manovich 15 Nov 17

Our corporate web resources were moved to Rochen after years of bad security practices at GoDaddy and 1&1. We've been very pleased with superior page load speeds along with an advanced admin portal. We would highly recommend Rochen for professionals needing the most up-time & reliability.

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Greg 18 Jul 17

Today, I received a Disk Usage Warning. When I logged in I was shocked to discover that over 80,000 spam emails had apparently been sent from my account for the past month.

How in the world didn't Rochen notify me early on that my account was being used to spam?

The tech support rep asked me to enable SPF/DKIM and assured me it would fix the problem, but the flood of email continues.

I've had it with Rochen, and just cancelled my account altogether.

Spam is very harmful to brand reputation and risks putting Rochen clients on a black spam list, so I'm at a loss for understanding how this happened in the first place or why Rochen's support rep couldn't help me to stop it immediately and prevent it from happening again.

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Jasbir 27 Dec 15

I have used Rochen for many years to host my eCommerce websites and also for a few client websites. The servers are always kept up to date, the price is very reasonable but most importantly... (as I have just made use of now - and what lead my to make this review)... is the support!

The support and speed of responses is worth many times what Rochen charge for hosting. I don't believe I have had to ever wait more than 2-3 min for support reply, 24/7. Excellent!

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PlaneCDR 22 Nov 12

I had a basic site (K2 blog & Kunena Forum) with Rochen. I received an abuse email that said my site was using too much CPU power, but provided me way to isolate the issue.

When I asked for help, Rochen support (in effect) said it was my problem and not theirs. To add insult to injury, they forced me to forego my family on Thanksgiving weekend and provide them daily updates all weekend on everything I was doing to fix an issue I had no way to test without access to their server tools.

Rochen is UNSAT!!! Stay away!!!!

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James Arnett 23 Apr 12

I've been hosting my website for a little more than a year now and have added 2 more domains in the last 6 months. In all of this time, I have encountered a couple of problems, but they have always been quickly resolved through issuing a support ticket and/or responses from their customer support forum.

The costs are just a little more than some of the other "full featured" and unlimited hosts, but the extra cost is well worth it. I've used GoDaddy, HostGator, and iPage, and Rochen is heads above each of them.

I had security issues with other hosts before, but since moving to Rochen, I have never once had an issue with security. They have earned my dedication over and over and I would never hesitate to recommend them to anyone.

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Rochen User 12 Apr 12

**AVOID LIKE THE PLAGUE**

Customer support totally, needlessly harsh, unteasonable and even vaguely fascist..

If you run into issues their "grace periods" mean nothing, they expect miracles almost instantly and will BE MORE THAN HAPPY to suspend or terminate your account in next to no time with very little sympathy or understanding.

If you have a piddly site with no visitors (and I mean less than 100 per day) and very little load you'll be fine! If you're anything else aka if you're the average website/business owner do more than think twice, just go elsewhere!

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Client007 8 Apr 12

I had hosting with these guys for 2 years and alway ran into the same probem..not enough space for my mail. I was told that i could add more space after being told that the space i had would be good enough for my business.

after poor tech support i lost my cool and made a not so nice remark and was told that i had 24hrs to back up my site before they terminated it! Ask your self.. Is this a risk i want to take with ROCHEN!?!

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Joseph 16 Jan 12

Rochen is one of the WORST hosting I've ever used!!

I moved my Joomla site to Rochen hosting because they brag in their advertising about how they are supposed to be Joomla experts and have fast servers. I wasted two days of endless time and aggravation dealing with Rochen and cancelled the account. They were one of the WORST hosting companies I have ever used - and I've used many over the past 20 years. I agree with many of the negative reviews about how their tech support is only by email and they are incompetent and don't give a damn if your site has problems due to their server.

First they setup my server wrong. Then their "Migration Tool" does NOT work and does not migrate Joomla sites from most hosting companies (they tell you this AFTER you pay for an account and try to use their migration tool). Then my Joomla site wouldn't work properly even after I manually uploaded the files and database. This was the same site, settings, files and database that worked fine on my old hosting server. Their tech support just emailed me to have "my tech person" fix it. The speed was only slightly faster than my old hosting, which also shows their advertising is misleading even on that point.

I could go on with a long list of problem issues and wasted time and aggravation with Rochen, but you get the point. Find a different host for your Joomla sites. Rochen is NOT experts with Joomla and their servers are NOT better than other hosting and their tech support is HORRIBLE and incompetent!!

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Deb Shaw 22 Sep 10

I'm impressed with their server speed. My Joomla sites have never run faster or smoother.

However, their servers are down more often than other hosting service I've used (in fact, several of my sites on one server are down now as I write this).

But their biggest failing is customer support. I've had trouble setting up every account with them. Yes, it all gets sorted out in the end, but not without a hassle.

A few of the Rochen support folks are very nice. But some are needlessly antagonistic and hostile. It makes me wonder why the CEO doesn't require support training for his staff for a more even end-user experience.

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Andrew Landini 22 Mar 10

The server was constantly down (server was Broome for you Rochen customers) and the support seemed to suffer from bi-polar disorder. They were either very friendly, or extremely annoyed. They billed my client twice (when she no longer had an account with them), then accused me of "threatening them" for saying they'd need to refund her money or a complaint would be filed with IC3.

They even admitted they were wrong, but not before writing me a 500 word response telling me reasons why I'm the one who's to blame. Right. I'm to blame because one of your techs didn't delete the billing profile for a closed account on a system I have no access too. Idiots.

Wondering why the forums are so positive? They instantly banned me before I could write a testimonial.

I would highly advise against using Rochen. Look into cloud hosting or slice/linode hosting.

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Kevin 10 Dec 09

I've been around the block a few times. After a dozen or so providers, including many on this review site, I've settled down at Rochen. Support is outstanding, and the most likely reason is that they are bored. There are very rarely any issues. Sure, their prices are higher than most, but $25 a month for a reseller account and plenty of space allows me to keep sites up for me and my framily. Got to give these guys some brownie points. I recommend them to anybody looking to host a website.

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Tim 5 Feb 09

Rochen is a great service. I have been using them for a while and they don't oversell. They may be more expensive than the big companies, but the price is well worth it.

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Dellinger 19 May 08

I have been using Rochen for the past month to host Joomla, Drupal, and html sites and love it.

The one time there was an issue with a server my sites were on there was a bulletin on the forum within 5 minutes, no lie and the problem was fixed in 15 minutes.

Check their forums and you will see satisfied customers. More importantly you won't find complainers.

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Pete 15 Nov 07

If you are looking for reliable hosting and in particular want to sleep at night, knowing they've got your back covered (with a great backup and redundancy system), Rochen are the guys. Ive had dealings with hosts before but none as on the mark as Rochen. Sure you pay a little bit more ... but there is a big difference between a Ferrari and a Mini.

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Bill Samuel 26 Oct 07

Rochen is reasonably priced, but there are so many problems with them that we are looking for someone to move our site too. For example, our mailing list has not worked for a full month. We have had problems like this over and over again. I would strongly recommend against using Rochen.

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